The Courthouse

We were married at The Courthouse in Nov 2020 and had our larger wedding celebration in Nov 2021. The venue itself is stunning and we were so excited to get married there. However, by the end we regretted choosing The Courthouse as what should have been a joyous time planning our wedding turned into an absolute nightmare.

We experienced poor communication and customer service throughout the planning process, due in part to the high turnover of staff particularly wedding co-ordinators - we were in contact with 7 in total over two years. There was virtually no handover between wedding co-ordinators, which resulted in many repetitive meetings, and significant frustration. This poor customer experience was acknowledged in the form of complimentary items and upgrades but despite being promised improvements in communication, which would have reduced anxiety and stress, nothing changed for the better. Another stressor was the venue constantly moving the goalposts with respect to when renovations would be completed. We were advised to change our original date of Sept 2020 to Nov 2020 to ensure the restaurant would be finished so we did. As of Feb 2022, the restaurant is still not complete. Although we appreciate that some of the delays in refurbishment were due to COVID, the way this was handled and communicated was very poor.

On the day of our wedding celebration, everything ran smoothly and the staff were pleasant and very attentive to guests. However, there were aspects that were disappointing. For example, the food lacked finesse (some of the dessert was still frozen when served), the venue was very cold and the bedrooms were not finished despite charging £150 (e.g. no working lights in two of the bedrooms including the bridal suite, broken shower). On providing this feedback the next day, we were told the inadequate heating and absence of lighting was because the venue wasn't officially open... we would argue that hosting our event meant the venue was open. We were assured the following day that one of our guests would be refunded but we are still waiting for this despite chasing on multiple occasions over the past 12 weeks. We tried to chase this by posting on the venue's social media pages but our comments were hidden/deleted and not responded to.

Overall, we were left with a sour taste in our mouth. The venue has a lot of potential but we would caution against booking until it is more established as a wedding venue and all planned major refurbishments have been completed.

Our wedding at The Courthouse was wonderful. From the venue, the friendly and helpful staff, to the fantastic food - we would highly recommend The Courthouse to anyone planning a wedding.

We had the most amazing wedding! From start to finish, It was a pleasure dealing with the staff who took away all the strains and stresses. The day couldn't have gone better and the compliments and feedback from all of our guests has been astonishing. Everything from the food to the attention to detail and atmosphere... We just couldn't fault it!

Thank you to the team at the Courthouse for making our special day such a perfect day! The venue was beautiful, the food was delicious and everyone had such a great time. We can't wait to come back for our anniversary!