Wedding Review
We booked an exclusive wedding at Whitley for June 2026 and, overall, had a beautiful wedding day. There were certainly some positives, but also a number of organisational issues that were disappointing, particularly given the cost of an exclusive wedding package.
The wedding team were typically very quick to respond to emails, which was reassuring whenever we had questions or needed clarification.
The outdoor wedding itself was absolutely beautiful. We were incredibly lucky with the weather, and the team did a great job of getting everything set up on time. There was one seating plan mistake on the day, where guests on two tables were placed incorrectly. We had been asked to check that everything was set up correctly but unfortunately missed this ourselves. Thankfully, it didn't have a significant impact on the day.
A massive thank you also has to go to the venue managers. We thought they were brilliant throughout the planning — attentive, helpful and genuinely excited for your big day.
One of our main concerns was the lack of communication between booking the venue and the final wedding meeting, which took place around a month before the wedding. Once we had booked, we generally didn't hear much from the team, and this could feel quite unsettling when you're planning such an important event. It would have been helpful to have more guidance about what happens next, what we needed to arrange and what we should be thinking about at different stages of the planning process.
We often had to email Whitley with a long list of questions ourselves. To their credit, they generally responded promptly, but we would have appreciated more proactive communication rather than having to seek out the information ourselves.
The night before the wedding, I stayed in the Queen Mary Suite. Unfortunately, this experience was quite disorganised. When I arrived, there wasn't much direction about where to put our decorations. The room also wasn't ready for check-in at 3pm and had been set up for two people rather than the five people. This was eventually resolved within around 30–60 minutes, but it wasn't the ideal start to the wedding weekend.
Despite booking an exclusive wedding, we felt there were surprisingly few staff available on the day. We were told that one of the bartenders had gone home after hurting their foot, which we completely understood. However, we did notice several members of staff on their phones throughout the day rather than working at the bar, and the outdoor bar also closed hours earlier than expected. My husband was given a free drink on the day as an apology, however we had several guests outside who wished to use this bar given the beautiful weather.
Unfortunately, there were also a few items missing after the wedding, including a photo frame and marker pens. Our own napkins, which we had paid for ourselves, were also sent to the dry cleaners and became mixed up with the venue's own items. We completely understood how this could have happened, and on the morning of the wedding we were reassured that our napkins would be posted back to us. We therefore provided our address. However, after around a month of emailing without receiving a response regarding the napkins, followed by several phone calls, we were eventually told that the Forever Yours team did not want to pay for postage and had simply been waiting for us to collect them. This had never been communicated to us. As we live around two hours away, travelling back to collect napkins that we had paid for ourselves was understandably disappointing.
None of these issues spoiled our wedding day, but they did leave us feeling that the organisation and communication could have been much better.
The biggest disappointment of the whole experience, however, was the DJ. Throughout the planning process, there was very little communication from the DJ by either text or email. We had a phone call with him in March, during which he agreed to create a father-daughter remix for our dance. By the end of May, with our wedding taking place in mid-June, we still hadn't received any update from him despite sending numerous emails and texts asking about it. Ultimately, my dad and I had to choose a different song with very little time left before the wedding. I had also created a Spotify playlist for the evening reception and sent this to the DJ in advance. I specifically reiterated in my emails that I would be providing the playlist. At no point did the DJ tell us that he couldn't use Spotify. Then, just 30 minutes before the evening reception, he told me that he was downloading all of the songs because he didn't use Spotify. This was extremely stressful and could easily have been avoided with clearer communication beforehand.
Unfortunately, our first dance was also an issue. My husband and I had chosen a song that was only available on YouTube, and the DJ knew this. He had told us well in advance to put the song onto a USB stick for him to use on the day, so we purchased a USB stick, prepared the song and handed it to the venue the night before the wedding so it could be given to him. During our first dance, we realised that the DJ had played the wrong version of the song. This meant our choreography didn't match the music, and the dance went wrong — particularly upsetting as we had paid for dance lessons specifically for this song. When I subsequently spoke to the DJ about what had happened, I found his response quite defensive and angry. We also discovered that he hadn't actually accepted the USB stick from the venue, despite us following his instructions and preparing it specifically to ensure the correct version was played. This was particularly disappointing and stressful.
Overall, despite all of these issues, we want to stress that they did not ruin our wedding day. The venue itself is beautiful, our outdoor ceremony was stunning, and the venue managers were fantastic and deserve genuine praise for their efforts. However, when booking an exclusive wedding, we expected a higher level of organisation, communication and attention to detail. Most of the smaller issues could have been overlooked, but the problems with the DJ — particularly the lack of communication and the first dance — were much harder to accept because they affected moments that couldn't be repeated.