Lovely venue, let down by organisation & service
By Laura Butler, on 17 Sep 2018Date of Wedding - 07 Jul 2018
Greyfriars is a beautiful venue and we had an unforgettable day, however, we were let down by a lack of organisation & poor service by both venue & caterer.
Despite agreeing timings weeks before & on the morning of the wedding, the day ran over by 1.5 hours which meant evening guests had to wait outside whilst we finished dinner! It also meant significant additional costs were incurred in regards to our photographer/videographer.
Both caterers & venue refused to accept any responsibility for the delays or cover any out-of-pocket costs, instead blaming it on the hot weather! As mentioned though, we re-confirmed timings on the morning of the wedding, so the heat should not have been an issue.
In addition, England were playing in the World Cup during the afternoon & we weren’t impressed to hear staff in the kitchen watching the game whilst they were supposed to be serving our canapes & preparing dinner – which was then coincidently served much later than planned. Proof of this was put on social media by the caterers themselves.
In addition to the above:
· Libby, the owner, was our master of ceremonies, but she made little effort to speed proceedings up when we were clearly behind schedule – we had to introduce our own speeches!
· There are only two toilets for 100+ people so we hired portaloos, which was lucky because the house is run on a well & the running water ran out!
We would not recommend our caterer, Sally Iddles Fabulous Foods:
· Whilst the food was delicious at the tasting, the meal on the day was not; it was badly overcooked.
· Serving timings were very slow.
· Our guests were told the table wine had run out, only to find 2 cases leftover.
By Samantha, on 03 May 2018Date of Wedding - 14 Apr 2018
I was going to email you today to say a massive thank you!! Saturday was amazing, James and I loved it and have just about recovered! All the staff were brilliant, super helpful and worked so hard. Everything went perfectly!! All my friends loved the venue and had the BEST night!! I want to do it all again.
Yes of course you can use the images and yes I’ll write a review on your social media.
I’ll check with the caterers if its theres and let you know.
Thank you again for everything!
By Mick and Kay, on 03 May 2018Date of Wedding - 08 Apr 2018
I have been remiss in not acknowledging the wonderful Sunday we had at Greyfriars celebrating our 40th wedding anniversary.
The professional and thoughtful effort and organisation that both of you, especially Julie and her team put into making it such a resounding success was greatly appreciated by ourselves, our family and all our friends.
We received many very favourable comments about how smoothly the day ran and, even with the weather conspiring to keep everyone from enjoying the lovely garden and surroundings, that the convivial and personal atmosphere that you created for our celebration was truly wonderful.
Again, our many thanks and we would certainly choose Greyfriars for any similar future event.
By Victoria and Antony, on 15 Jan 2018Date of Wedding - 17 Jun 2017
Thank you for all your hard work and support make Victoria's wedding a truly memorable day. It is such a wonderful property and we appreciated the opportunity of experiencing it.
It was great to meet you and I wish you further success with Greyfriars.
By Tiffany, on 22 Jan 2018Date of Wedding - 23 Jul 2016
Thank you all for your super hard work helping us have the most incredible wedding day. It was so much better than we could ever have imagined and a day we'll never forget. Greyfriars was such an amazing venue, so huge thanks for having us!
By Matthew & Paola, on 22 Jan 2018Date of Wedding - 27 Sep 2014
A long overdue thank you for being so amazing on our wedding day. We had such a fabulous time & we really appreciated all the help on the day & throughout all the planning. Everyone commented on what a lovely venue it was. Thank you so much for all your advice & recommendations & for keeping us on trade all day. It was a great start to married life!
Outstanding Venue and Perfect Day
By Mark & Fiona, on 04 Dec 2009
Greyfriars House and the owners, Barrie and Libby delivered in every aspect for our wedding day. Nothing was too much bother and everything was doable - even the fireworks display! We were able to tailor every aspect of the day with no restrictions - exactly what we wanted. The day was perfect with everything running to plan. Libby and her staff ensured the Bride, Groom and guests had everything they wanted.
Sally Iddles supplied the catering and delivered a first rate culinary experience for the wedding breakfast. Thoroughly recommend both the venue and the catering for anyone looking for that special something for their special day. An experience Fiona and I will never forget.
Amazing, Intimate, Sumptuous, Great Location
By Jenny Whiting, on 01 Dec 2009
We just attended a wedding at Greyfriars - a huge WELL DONE for delivering such a perfect wedding for Mark and Fi. Having been to many many weddings in my time, I can honestly say this was the most well thought out, the most friendly staff, the attention to detail was amazing including your well timed champagne top ups during the speeches, the venue really comes alive at a function like that and the food was not short of AMAZING. All the guests we spoke to had a blast! We were all wowing every time the next course came out at the dinner, the quality of the food and the presentation was wonderful and the chef and the waiting staff were a credit to the venue. Big Big thanks for making it a special day not only for the bride and groom, but for the guests too - I''ll have absolutely no hesitation in continuing to suggest your venue to my bridal clients - especially now I''ve experienced it first hand.
> Congratulations on such a slick operation and on your efforts.
> Jenny & Paul.
By Chris & Emma, on 28 Sep 2009
There are no words to describe how grateful we are to Barrie and Libby owners of Greyfriars for helping us to achieve our perfect day. From the moment we first visited Greyfriars we were not only impressed with the beauty of the house but also the very professional yet relaxed manner of Libby and Barry. They were so enthusiastic and supportive about all our little personal touches which really helped made the day feel like ours. We had a marquee over looking the South downs and they invited us to come to the house the day before with all our family and friends to set up lots of fun, which was so important to us. A special mention must also go to Caper & Berry Catering run by Tim Brennan who was there every step of the way from setting up on the friday to clearing on the Sat. We were very fortunate with the weather one of the hotest days of the year, but if it had rained we would just have got to use the beautiful house more, a truely weather independant venue, so useful in the UK!
Wish we could do it all again,
A wonderful day in a stunning house
By Diana Kelly, on 23 Sep 2009
We held our wedding at Greyfriars in July this year - what a fantastic venue. The owners were so flexible about our requirements and really went out of their way so everything ran smoothly on the day. We had amazing weather on the day and the views over the downs were stunning - a suberb backdrop for our photos! Catering by Sally Iddles was sublime - can''t recommend enough. All of our friends and family commented on what a stunning venue it was & how stylish and intimate the day was. We just wish we could do it all again as it went so fast!
By Liz and Neil, on 23 Sep 2009
Everyone commented on how beautiful the venue was and how smoothly the day ran. We were really keen to maintain a relaxed atmosphere and that was brilliantly achieved. It was everything we were hoping for and more.
By Alison mum, on 23 Sep 2009
From the moment we chose Greyfriars as a venue we looked forward with confidence and Saturday did not disappoint. I will definitely be recommending Greyfriars to others.