Appalling customer service
By Stuart Mead, on 03 Jun 2018Date of Wedding - 02 Feb 2018
We had our wedding reception at Leez Priory in February 2018. Everything was great, especially our wedding planner Lizzie
However...... when the evening was over we were looking forward to going back to the bridal suite and using the spa bath. Unfortunately the spa bath did not work, so feeling very disappointed we tried the shower which just ran freezing cold. The hot and cold taps on the bath were the wrong way around (they must employ the chuckle brothers as there plumbers!) Also no shampoo /conditioner at the bath so my wife had to pump it into a cup from the shower to be able to wash her hair in the bath!!! This was not what we expected for our wedding night in a bridal suite. There was also no heating or hot water in two of the guests rooms. We were told by the Venue manager that they were having “teething problems.”
The most upsetting and disappointing thing of all however was how Leez Priory dealt with our complaints. It seems like once they have your money they don’t care. We were told and I quote by the venue manager “I am unable to provide a refund.” Hmm... but they were quick enough to take thousands of pounds but are just ‘unable’ to refund any of it even when they totally messed up! Interesting that. No rooms can of been checked before guests arrive. Surely that should be standard procedure.
After a lot of backwards and forwards emailing they eventually said they could give us dinner date tickets which only take place on a Monday night, not much cop when we have to get up for work at 4.30am each morning!!
So overall, would steer clear and not risk tainting your wedding day!
A wonderful venue
By Liz and Mike Calvert, on 21 Jan 2018Date of Wedding - 20 Jan 2018
We have just returned home from Leez Priory following the wedding of two very dear friends. We had a fabulous time, nothing was missing, food, ceremony, ambiance, care and attention to every detail. The wedding meal was excellent....an amazing day. Well done all of you!
By Helen & Mick, on 02 Dec 2017Date of Wedding - 20 Oct 2017
Wedding plans began back in January 2017 and the first job was to choose the venue. Our intention was to spend a series of weekends scouring the country for the ideal spot, however after spending an afternoon at Leez Priory our search was complete. From minute one the staff, led by Christie, were fantastic and could not have been more helpful. The day ran so smoothly and we are still getting compliments on how good the wedding was. If you are unsure on a venue just pick this one!!!
Thank you so much Helen & Mick for such a lovely review. It was an absolute pleasure to host your special day and we wish you every happiness for the future.
Best day ever
By Nadia cantle, on 15 Apr 2013
Had my wedding here at Leez yesterday (14/04/13) and it was better than I could of image!! Food was great,venue, grounds & views of the grounds are fanatic!! I was relaxed comfortable and very happy! The in house manager Tracy Locke was so great & helpfully we can't not fault her at all. I stayed at the fishermans cottage the night before and again everything about that was great!!
Lucky for us the weather turned better gorgeous in fact, and all the guests had a great time also and kept commenting on how beautiful Leez is!! Me and my husband chose wisely on the venue & had our prefect wedding day... Couldn't thanx Tracy & Leez enough
By Tim and Tina, on 07 Feb 2013
Simply amazing day which ourselves and our guests will never forget.
Christmas time at Leez Priory is very special.
20th October 2012
By Debbie, on 26 Dec 2012
We got married here on the 20th of October, and couldn't fault it. The food was spot on, the service was great and the location was breath taking. Our guests were blown away with the venue, the food and the atmosphere - a lot of them stating it was the best wedding they had ever been to. Not only do you have the lovely views of the property, you have the added bonus of a small tower that used to be a Monastery years ago. You can get married under it or in it if you wish. We decided we were going to get married in it as we were only having a small ceremony 40 guests, it was a lovely intimate ceremony. All in all it was a wonderful day and if we could do it all over again we would :)
By Lynne and Ricky, on 20 May 2011
Our day could not have been more perfect and I know our guests have already been making enquiries for their own future weddings!
By Kate and Dan, on 20 May 2011
The venue was so beautiful, the food was delicious and the day ran smoothly. Everybody had a fantastic time and our special day was amazing. We are loving married life and will be expecting out 1st addition to the family in October!!
We will always look back at Leez Priory as a beautiful venue that held our beautiful wedding day.
Perfect in every way!
By Kirsty and Simon, on 20 May 2011
It was a perfect day in every way and in truth no words can convey how much we appreciate how stress-free our wedding was!
By Alison and Richard, on 20 May 2011
Everything was set down to perfect timing. The food was absolutely perfect, the waiters and waitresses did a fantastic job in not only serving food but clearing away was equally impressive, so a big thank you to them. We cannot thank Leez Priory enough for all they have done.
Words escape me...
By Lorraine and Jonathan, on 20 May 2011
Words escape me currently! My wife, daughter, family, all of my guests, and I, have still not have come down from the high we found ourselves on. Our day was exceptional from every perspective. The organisation was perfect, the venue superb, the food, the service and all of your staff were exemplary. We had guests from Canada and Bermuda who said that they would not have been able to stage such a lovely wedding even in their own country. I think this says a lot of everyone at Leez Priory. Leez should, and can be proud of everyone, from the top to the bottom of their organisation.
By Amy and Kevin, on 20 May 2011
From the beautiful ceremony in the Tower to the gorgeous wedding breakfast in the Great Hall, the Leez Priory staff could not have been more helpful. It was so well organised that the day just flowed effortlessly through to the evening disco and buffet. We very much appreciate all the hard work that is put in to make what was such a special day!