I cannot recommend Lauren, Evie and John enough!! Lauren sorted out absolutely everything I asked for even down to constructing my wedding cake with Evie!! She went over and above for us, nothing was too much hassle. I cannot recommend them enough. I had a very specific themes and vibe, Lauren just understood the brief and made sure I had everything I needed. She was calm and professional the whole way through, whilst also making sure that the littlest detail was perfect. We were allowed to set up the night before which made the day run so smoothly. John and Andrew attended to the guests and made sure I was never without a drink. The food was amazing, honestly it was so so so perfect. I dreamt of my wedding day, as most people do, I was exactly how I imagined thanks to the incredible staff. Thank you so so much Lauren and the team ❤️💜🧡

Our wedding was like a fairytale, the venue went above and beyond to make our day the kinda day we’ve had so a massive thankyou to each and everyone involved in making our day so a massive thankyou! You were amazing!

We had our wedding here is 2025 and the venue and team were fantastic. We was at a family members 60th 4 week later and everyone was still complimenting the venue, the day, the staff. We can't wait to go back next year to celebrate our anniversary.

We got married at Grand Villa Heights on Friday 5th September and we're still on cloud nine after a perfect day. We were a little apprehensive when we booked with the venue as they're undergoing renovations but they really pulled it off. All of our guests commented on both the stunning venue and the breathtaking views! Lauren was our wedding coordinator and worked hard behind the scenes to ensure that all our queries were answered and that our day was planned to perfection. Our master of ceromies John was fantastic too! Nothing was too much trouble and he worked hard to ensure the day ran smoothly. Thanks to everyone at Grand Villa Heights for an unforgettable wedding day.

We had the most incredible experience at Grand Villa Heights. The venue is perfectly priced for how beautiful it is – honestly, such amazing value for everything you get. The staff couldn’t do enough for us; they went above and beyond to make sure every little detail was taken care of. Our day ran seamlessly from start to finish, which allowed us to truly relax and enjoy every moment. And the views… absolutely stunning! They made for the most breathtaking backdrop to our wedding and photos. We couldn’t recommend Grand Villa Heights highly enough.

We had booked our wedding when this venue was Raven Hall Hotel, however when The Apartment Group had purchased the business, we were apprehensive about what changes would occur. From January onwards, we saw the wonderful transformation, which elevated this venue and made it an amazing place to get married!

We had a twilight wedding and got married on 31 July at Grand Villa Heights. We loved that we could get married on the grounds looking out onto Ravenscar and Robin Hood’s Bay. We also loved that the wedding meal and evening events was in the large, spacious function room which looked out onto Robin Hood’s Bay. The Grand Villa Height’s team were extremely accommodating, supportive and ran the evening’s ceremony with precision and ease. Wedding co-ordinator Lauren and the team met our guests’ dietary needs and accessibility requirements for individuals staying overnight at the hotel. Lauren also did a brilliant job of hiding the delightful, talented and iconic New York Brass Band from our guests, until it was time for them to gatecrash the end of the speeches and get the party started, which they did with gusto! Thank you, Lauren, Rachelle, MC Andrew, John, the chefs, Andy as well as the hotel and bar staff for making it an extremely fun, relaxed and memorable wedding for us!

Dear Bernard Thomas

On arriving at Grand Villa Heights on Thursday 10th July for my sons wedding, I found that the hotel was a building site, knowing that my son was getting married on the 11th July this was not satisfactory at all. It was understood that it the work would have been completed before our arrival. Painting doors that the bride would be going through in her wedding gown a few hours before the ceremony was ridiculous.
We booked in at reception on the understanding that the two rooms booked would be on lower floors due to my mother an 86 year old that can't walk well or climb stairs due to her illness, which was also talked about on booking the venue. Mum was really upset with the two days and was mostly confined to her room due to being infirm. We were given room on the top floor rooms 307 and 308, lift only to the 2nd floor and two stairs flights to contend with. This was, I find disgusting.
Mum was in 307 and my husband and I in 308. The rooms I found both rooms dirty. Tea stains down the door that had not been cleaned off. Wallpaper falling off the walls. Windows on the inside not cleaned, pvc on the window joints had brown stains on that looked horrible, definately not cleaned in a long time, one of the bathroom windows didn't open, and with it being as hot as it was we needed as much air in the rooms as the third floor was unbearably hot. The bath had bits in it and the shower mat had pink algae from water residue that had to have been left uncleaned for a while. The bathroom basin hot tap was hanging off and dangerous.
The tv could not be watched unless you held on to the ariel at the back of it.
The noise from workmen at 6.55am was terrible and uncalled for at that time. I understand they have a job to do but not where it's at the upset of guests.
The breakfasts were tepid and would be better served to order with HOT plates.
Do I feel that i have had value for money, the answer is no and feel that I have been short changed.
On speaking to reception about these issues, I was told that it would be looked into and sorted, it wasn't, so feel that we were just shrugged off and felt that i was unjust in complaining.
I have stayed in better hotels for less money so did expect more for my money in all honesty £648 paid was not value for money for what we got, if I had wanted to stay at a Premier inn I would have paid Premier Inn prices. I thought we were coming to a boutique hotel with what the pictures on the website show the wow factor. Instead we came to a building site with run down rooms that were dirty and seen better days. This should have been a couple of days filled with joy on the wedding of my son and daughter in law. This was not the case and feel that it was shambolic.
Hope that you will look into this with a speedy response and await in anticipation of your reply.
This was the email sent and haven't even got the decency to reply. Absolutely disgusted is an understatement.

Sent from Outlook for Android


Sent from Outlook for Android

We took the risk in booking Grand Villa Heights, hoping the renovations would be complete in time, and though there was a little trepidation along the way, the risk paid off and we honestly had the best wedding day ever. All of our guests said the same thing too – it was just a fabulous day and no one could get over the scenery!

The views are unmatched, the decor and design of the place is beautiful and all of the staff are incredibly lovely. The catering was great and our band was a real hit so thank you for allowing for the smooth running of all that. John was a superstar in the running of the day, and Andrew our master of ceremonies was wonderful. Lauren, Evie and Donna were all so lovely in the build up and couldn't so enough for us. Also Evie did amazingly to cope with some of our more demanding guests during the wedding (thank you and sorry!)! Ben was a lovely host for the night before, and Bernard did all he could to help us with a few hiccups throughout. Then just a shout out to all of the bar, waiting and catering staff who were fab too.

One of the most unique and beautiful venues - amazing.

We just wanted to send a little thank you message due to how amazing everyone was.

The whole weekend was truly magical and we had the best time ever. Our family and friends mentioned it's one of the best weddings they have been too, and we genuinely have all of you to Thank for making this come true for us.

The whole team, lead by John, on the day we're just the Best. We had the total trust in you all, and you all made every wish come true.
Each and every thing we asked for, you all jumped and made it happen.

Thank you, thank you and thank you!!

We can't wait to come back year after year to see you all, and spend our anniversary in the most special place in the world.

From the bottom of our hearts, we want to send a HUGE Thank You to everyone at Apartment Group and the "whole" team at GVH. The staff at GVH is what made the weekend just amazing, and we want to send a special thank you to each and every one of you.

Take care and keep smashing it.

Jono and Vikki
Mr and Mrs Smith :-)
13.07.2025

Do not book with The Apartment Group – a deeply dishonest and misleading company.

They sold me a wedding package they couldn't deliver on time. When I asked for a refund, they issued it, but then tried to blame me for cancelling — even though they failed to meet their own deadlines. Instead of taking responsibility and cancelling when they knew the renovations wouldn't be finished, they left me feeling pressured to cancel due to constantly changing timelines.

Their marketing is deceptive. They use AI-generated images to advertise weddings and paint an unrealistic picture of what they actually offer. The reality is far below expectations.

The website is full of fake visuals, and the company makes promises they simply can’t keep. Worst of all, the contract is heavily one-sided. Even if the venue wasn’t structurally complete — say, without a roof — you'd still be the one held accountable.

The CEO refuses to acknowledge any wrongdoing and continues to run the business by exploiting excited, hopeful couples. It’s a disgrace.

AVOID THIS COMPANY AT ALL COSTS!

Lauren Hutchings and all of the Grand Villa Heights Team,

How can we even begin to express our love and gratitude to you all?!
From the very first moment we booked our Wedding Day at Grand Villa Heights, we knew without a doubt that we had made the perfect choice — and that we were in for the most wonderful day.
Lauren Hutchings, our dedicated Wedding Coordinator, was absolutely amazing! From our first meeting to the moment we said goodbye the day after the wedding, we knew we were in the best hands. Lauren was friendly, professional, and always available to answer what felt like my thousands of questions! No request was ever too much trouble, and she truly made the entire wedding planning process so much easier and more enjoyable.
Our Wedding Day itself was simply magical. Lauren seamlessly handed things over to John Groves, our Wedding Manager, who walked through every detail with us to ensure everything was exactly as we had envisioned. John was outstanding and went above and beyond for us in every way.
Alongside John, we also had the pleasure of working with John (our Master of Ceremonies) and Andy (Shadow Master of Ceremonies) on the day. They are truly two of the loveliest men you could ever wish to meet. Josh and I absolutely loved sharing our day with them. They not only took incredible care of us, but also ensured every one of our guests was having the best time possible. They are true masters of their craft and are absolute assets to the Grand Villa Heights team!
Every single person at Grand Villa Heights is incredible. We honestly feel so lucky to have had such a wonderful and magical Wedding Day — and it is all thanks to the brilliant and caring staff.
Thank you from the bottom of our hearts.

We booked our wedding only 3 months ahead. The team at Grand Villa Heights and The Apartment Group, especially Lauren, Gemma and Ben, went above and beyond to help make our dream cone true. They were so helpful, supportive and friendly and made the planning process so much easier than I had anticipated.

On the day of the wedding, Ben and his team were incredible! The wholw day was even more amazing than we could have imagined. All our guests commented on how professional, helpful and friendly the staff were and one couple are actually considering getting married at Grand
Villa Heights too!!

We actually chose the venue as we had stayed at the hotel multiple times before and know how stunning the location is. To be able to have our ceremony outside with that view was a dream come true!

We cannot wait to return here to celebrate our 1 year anniversary next year 💕

The team at Grand Villa Heights have been absolutely amazing. From the early days of us planning our wedding they have been super responsive, helpful and have gone the extra mile in making our day special, right through to executing everything perfectly on the day. We couldn’t have wished for a smoother operation! Their experience shone in that nothing was too much for them and everything was carried out with ease, which meant we could enjoy our day without any stress. The food was delicious and the service was impeccable. The venue itself is absolutely stunning - it has such a magical feel you don’t find anywhere else and the views across the rolling hills and north sea are absolutely beautiful. There is lots of space within the hotel and on it’s grounds and it has a very relaxed feel, while still being special of course. It’s perfect for any wedding large or small and we highly recommend it. We would have our wedding day all over again if we could!

*Photo by Emrys Sharples Photography

From start to finish the staff and the hotel were wonderful. Gemma originally took us around the venue to show us how beautiful the wedding areas were. Ben then took over the wedding planning, and managed to organise the perfect day for us which was then executed perfectly by John and all of the staff on the day. You can tell everyone who works at the hotel loves their jobs, as they will go above and beyond to make your stay just that little bit more memorable.
On the day, we had breakfast brought to the bridal suite (lodge), followed by some of the pre wedding brunch bites. The weather turned sunny the hour before the wedding, we couldn’t believe our luck! What great views to look out onto whilst you say your “I do’s”
Post wedding drinks reception was orchestrated so well with all our guests saying how amazing the food was.


The wedding breakfast was served very quickly, my grandma (97) said everything was “very hot and tasty”. The other guests said how lovely the beef was and the vegetable wellington was delicious and very different from the usual risotto vegetarian option. I loved the fact we had HUGE Yorkshire puddings and silverskins in the gravy, yum!

The transition into day and evening shift was seamless as we held our evening reception in the “chapel”. This was decked out ready for the guests after the meal. Guests couldn’t the dance floor, chat at tables or relax in the private bar. Some guests with children even started to play big jenga in another room of the hotel away from the noise.

We had a perfect day and have absolutely no regrets thanks to the venue and all its wonderful staff!

We will hopefully revisit on our anniversary next year!

A wonderful venue that all our guests thoroughly enjoyed. Some have even been back since.
One guest had a two month old, their room wasn't due to be ready until after our wedding ceremony but the venue got their room ready before so that they could enjoy the day with a base for their little one.
We were made to feel like royalty throughout the entire day. They are magnificent.