Stock Farm Wedding and Events Barn

To Anne-Marie, Thank you for taking the time to share your feedback, we are extremely disappointed to hear of your dissatisfaction. The team were unaware on the day that you felt we didn’t deliver to your expectations. We are extremely surprised to hear that you felt we didn’t help you to find an alternative caterer, we have three preferred suppliers that we use and share the details with all couples who come to us, we don’t tend to get too involved with the caterer planning as this is a very personal preference for every couple. However, when your previous caterer cancelled your booking, we were flexible with your catering requirements allowing an alternative supplier who aren’t on our preferred list to come and cater for your wedding. We are also surprised that you were unhappy with the drinks packages; we gave these to you at a huge discount to help you due to the fact that you had missed out with previous suppliers. Your diet drinks were available so we can only apologise that the member of staff you asked hadn’t been made aware. With regard to the table setup, there was never a question that you would have all 7 highchairs. We are aware that you asked for the extra one specifically the day before, but it was never the case that it would not be there, it was just in use elsewhere until the day. As discussed during setup, the seating plan showed extra places on a few of the tables so when our team queried the number of seats, you advised that you would sort it, despite our staff offering their support. You mentioned about our team clearing down the space, we can assure you that no items were kept by ourselves and all items were packaged away neatly in boxes for you to collect. If you felt that we withheld anything from you, then please do contact us so we can have a look around and see if something has been put into storage in error. At the end of the day, your family, particularly your Mum, was telling us how lovely everything had been and how happy everyone was with everything, as well as your Social media posts, thanking us for our help and making you day so special, so we are especially surprised to hear of your dissatisfaction online. Please do get in touch if you wish to discuss anything further. Best Wishes The Tatton Team