The Mandolay Hotel

(19 reviews) 19 4.89
36 - 40 London Road Guildford Surrey GU1 2AE
The Mandolay Hotel 0
The Mandolay Hotel 31 1
The Mandolay Hotel 32 2
The Mandolay Hotel 29 3
Surrey Suite - Ceremony 4
Canapes 5
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About The Mandolay Hotel

36 - 40 London Road, Guildford
Surrey, GU1 2AE

At The Mandolay Hotel we appreciate that you will have a clear idea of the wedding day you want, so we have a number of flexible packages designed to suit a range of styles, as well as a passionate and dedicated on-site wedding coordinator, ready to help bring your special day to life.

The Mandolay is a first class modern hotel with extensive facilities surrounded by an elegant interior-style. With 8 function suites we offer the flexibility to host weddings of all sizes from 10 guests to 500. Its elegant, Edwardian façade makes the Mandolay one of the most iconic buildings in Guildford, located only a short walk into the town centre.

Our private garden offers an ideal setting for your wedding photographs and our stunning staircase is a favoured choice for interior group shots.

The Mandolay Hotel is licensed for weddings and civil partnerships of varying sizes. Smaller gatherings of up to 40 guests, the elegant Oak Room provides an intimate atmosphere. For larger events with up to 160 guests, our London Room is perfect. Also, our Mandolay Suite can accommodate ceremonies up to 500 guests.

In early 2017 we were awarded a 2nd AA Rosette for Culinary Excellence for the dining experience in our Restaurant. We encourage you to sample the spectacular cuisine, so why not arrange a special lunch or dinner with us before the big day!

We never compromise on quality and want to make sure everything is perfect for your day. So in order to help you create the intimate and idyllic wedding day you’ve always dreamed of, we’re proud to offer a fine selection of exceptionally-talented suppliers and vendors.

They come highly recommended and are always on-hand to help tailor your wedding to bring out the beautiful uniqueness of each and every couple, because no two weddings are ever the same!

We here at The Mandolay aim to inspire and spark your imagination with all the possible ways to create the perfect day, however we're also here to listen to what YOU want. Whatever level of creative input you need, our dedicated team of wedding coordinators are always on hand to help bring to life the personal intricacy of your story, dealing with every aspect of your wedding from initial enquiry to the last dance. The happy couple can enjoy a stay in our bridal suite, and for your overnight guests we now offer 80 luxurious bedrooms at a special discounted rate.

To arrange a visit of our well-renowned, contemporary hotel, please contact us today! 

We look forward to welcoming you to The Mandolay Hotel.


• Surrey’s Largest Independent Wedding Venue • All-inclusive wedding packages for 60 day guests and 100 evening • View our wedding brochure and packages at or call 01483 303030 • Licensed for civil ceremonies for occasions with 40 to 500 guests • Garden for photographs • 80 bedrooms available

Facilities at The Mandolay Hotel

Venue Type :
Civil Ceremony Licence
Exclusive Use
In the City
Large Hotel
Evening Entertainment :
Evening Reception Facilities
Dance Floor
Entertainment Licence
Live Band Facilities
DJ Facilities
Overnight Accommodation :
Overnight Accommodation for Wedding Couple
Overnight Accommodation for Guests
Other Features :
Confetti Permitted
Changing Room for Guests
Disabled Facilities
Car Parking
Dining Options :
Seated Meal Facilities
Buffet Meal Facilities
In House Catering
Allows Private Catering
Alcohol Licence
Corkage Option
Capacity :
Less than 30 guests
30 to 50 guests
50 to 75 guests
75 to 100 guests
100 to 150 guests
150 to 250 guests
250 to 400 guests
Venue Staff Assistance :
Wedding Coordinator
Master of Ceremonies/ Toastmaster

The Mandolay Hotel Location

The Mandolay Hotel, 36 - 40 London Road, Guildford, Surrey, GU1 2AE

36 - 40 London Road Guildford Surrey GU1 2AE
01483 303030
19 4.89

The Mandolay Hotel Reviews (19)

Not an Exclusive Venue as promised
Venue Service

By Tom & Grazi, on 10 Jun 2018Date of Wedding - 05 May 2018

Throughout the planning process and execution we have had multiple problems with the Mandolay hotel. Firstly, when we originally booked the venue, Kathryn Austin was due to do the flowers, this then changed to another supplier called Floral Studios. The flowers from Floral Studios were substandard and the only saving grace was that we had Kathryn Austin doing the bridal bouquet. Secondly, we were assured that there would be no other wedding at the venue on the same day. This was not only incorrect but the Mandolay staff then asked me to pay the bill for the OTHER BRIDAL PARTY. When we complained a member of staff at the Mandolay hotel lied about us verbally abusing a member of staff so they would not compensate us about how the Mandolay Hotel had been missold to us. In addition, be warned that we made the Mandolay Hotel formally aware of a guest with allergic reactions, the hotel said that they would make an alternative meal for the guest, however, they proceeded to serve this guest food which they could not eat. In conclusion, I would not recommend this venue to anyone.

The Mandolay Hotel Management, Guest Relations at The Mandolay Hotel responded to this review on 11/06/2018 12:58:08

Dear Tom & Grazi, Thank you for taking the time to leave a review. I will not pretend to be anything other than personally upset by your comments, particularly given the glowing praise included in your thank you note which I received immediately following your big day. Each of the points raised in this review received an appropriate response at the time, a fact verified by Tom in his email of May 23rd ''thank you for looking into all of the points which we raised and for providing an answer and update on each one. Not all companies would do this and it is greatly appreciated.’’ The wedding and events team worked exceptionally hard to deliver a great day and it is most upsetting to read these comments, particularly having received such fulsome praise from yourselves both on the day and subsequently. It is extremely rare to respond to a review so strongly but I am at a genuine loss to understand the motivation for your comments, especially in light of Tom’s emails. I would say that if you remain dissatisfied with any matter I would welcome the opportunity to meet you both as I would not wish you to harbour any feelings of discontent about your wedding day.

Venue Service

By Claire and Jan, on 10 Jan 2018Date of Wedding - 06 Jan 2018

Claire and I had an amazing wedding day, as it seems did all of our guests due to the phenomenal messages we have received. As you know we put our heart and soul into our wedding day, and we pleased that you and your team also felt you should go the extra mile for us. We have nothing but praise for all the staff at the Mandolay. Every single member of staff was attentive, helpful and friendly. Tami, you stepped in late in proceedings. This was a distressing time for Claire, but soon after meeting you she knew she was in capable hands. In fact you were much more responsive. As for your staff. We could see how hard they were all working on our wedding day. Their enthusiasm was apparent from the moment we arrived from Church - it seemed that our wedding had given them a boost. We were told how amazing the room looked compared to some of your weddings, and we felt that after what happened the day before everyone really stepped up. We would particularly like to thank Luke and Louis for their help with many operational elements. Dealing with my best men, can’t have been easy for any of you - but they spoke highly of the boys. The bars staff - all of them - were great. We even saw some of the bar staff dancing as they worked, which was lovely. Nobody complained at all about service, in fact the contrary - we have received compliments. We would also like to highlight the quality of the food - again we received many compliments about dinner and the buffet. The service was excellent. But we were very impressed on the day. Thanks to everyone from us both.

Venue Service

By Mark and Emma, on 10 Oct 2017Date of Wedding - 29 Sep 2017

I recently held a large party event at the Mandolay. It went very well. Everyone who dealt with me was excellent Louis on the night made sure everything was organised and well presented. My guests enjoyed the food, (chef was visible too). The bar staff were friendly. I couldn't have asked for more from booking (thank you Ailsa) right through to the end everything was perfection. Thank you, I am just looking for another excuse to host an event here.

Wonderful Service and Excellent Food!
Venue Service

By Mark Overington, on 14 Sep 2017Date of Wedding - 11 Sep 2017

I would like to thank you and all your staff for the wonderful service on our special day - everything went to plan and the buffet was very good (especially the sausage rolls one of our guests got the recipe from the kitchen!). You can be assured that we will be reccommending the Mandolay hotel to our friends for the future. Thanks again, Mark and Eve

Thank you, thank you, thank you!
Venue Service

By Elise and Emma, on 24 Aug 2017Date of Wedding - 17 Jun 2017

We just wanted to say thank you so much for everything. The staff that were working were so friendly and helpful. The venue was beautifully clean and smart. The food was just amazing. Please pass on our grateful thanks. We were so lucky with the weather and all of the elements came together just right. Gemma's calligraphy on our butterflies was exquisite and Kathryn's flowers were just divine. We were so pleased with our choice of venue and the suppliers used. It was just absolutely THE perfect day. We couldn't stop smiling from start to finish.

So grateful
Venue Service

By Elise and Emma, on 24 Aug 2017Date of Wedding - 17 Jun 2017

We just wanted to say thank you so much for everything. The staff that were working were so friendly and helpful. The venue was beautifully clean and smart. The food was just amazing. Please pass on our grateful thanks. We were so lucky with the weather and all of the elements came together just right. Gemma's calligraphy on our butterflies was exquisite and Kathryn's flowers were just divine. We were so pleased with our choice of venue and the suppliers used. It was just absolutely THE perfect day. We couldn't stop smiling from start to finish. Thank you, thank you, thank you

Venue Service

By Arvin and Yusraa, on 24 Aug 2017Date of Wedding - 11 Mar 2017

Thank you for all your help and support. we just returned back from our honeymoon and back at work and routine as usual. I would like to highly commend the great job done by you guys and the entire planning team in ensuring our wedding was special from the very beginning. One key highlight for me is the fact that planning a wedding long distance without ever meeting the team is not the easiest task, yet the communication was timely and detailed and allowed me to have the comfort of planning with your team as though it was done face to face if not better. The event day was also flawless. With the exception of small glitch of music sound check (which was pretty stressful) everything went smoothly and as per agreed plan so job well done! All in all, food was good, set up good, team great :) recommended suppliers were also very easy to work with and very helpful. Thanks for making our day even more special. I would highly recommend the Mandolay Hotel for events in the future

A perfect wedding
Venue Service

By Suzanne Lock, on 20 Sep 2016Date of Wedding - 09 Sep 2016

My sister had her wedding at the Mandolay at the beginning of September and the staff were outstanding. I would like to give particular thanks to Tom the Deputy Manager and Kiren the Operations Manager who together with their teams made the day truly magical and without any fault or stress. The whole day went like clockwork. They were so attentive and were outstanding until the end. We had a pre wedding dinner the night before for some of the party and breakfast for everyone both mornings was stress free. We couldn't have asked any more from them. I would recommend this venue to anyone and everyone. You will have a magical and stress-free day (and believe me, I am hard to please!)

Venue Service

By Keely and Ben Stratford, on 03 Aug 2016Date of Wedding - 22 Jul 2016

I wanted to say a huge thank you to everyone involved for making our day everything we hoped for and more. Everything went smoothly and all the staff involved were fantastic and could not have done anymore on the day. All our guests had an amazing time and we had great comments back on how great the food was throughout the day. One guest mentioned that it was the best evening buffet they have ever had. The team on the day were superb and you have a great well-oiled machine. I wanted to mention Kieran in particular as he was extremely helpful and his general attitude and kindness is a credit to you. Everyone loved the hotel and staff but a few separate people all mentioned how great and helpful Kieran was - no job too small. I would recommend your hotel and wedding service to anyone and have been extremely pleased with the service I was provided, to the first meeting with up to the day after the wedding when we all checked out. Well done The Mandolay and all it's staff. Thank you very much for everything!

Best day of our lives!
Venue Service

By Lauren and Michael, on 03 Aug 2016Date of Wedding - 09 Jul 2016

Thank you so much for everything all of the staff did for us on our wedding day it was the best day of our lives!!! Thank you for all your help we wouldn't have been able to do it without you!

Best day of our lives so far
Venue Service

By Bride and Groom from 7th December 2014, on 05 Feb 2015

Everything was amazing thank you so much for all your help and guidance, I cant believe its all over! Mum and dad send their thanks as well and thought the day was great. Bar staff/restaurant staff all amazing so accommodating and efficient. Food quality/taste/portions fantastic the chef did a brilliant job. You were amazing and fantastic help all the way through and a real credit to the hotel, you could not have done anything more to make our day the best day of our lives so far! We wish you all the best for your future and will see you next year when we come back for our 1st year anniversary! :)

10 out of 10 from us and all our guests
Venue Service

By Bride from 31st October 2014, on 05 Feb 2015

We have just held our wedding at the Mandolay. What a fantastic venue!! The food was fantastic, with 84 people to cover, the staff did an amazing job!! The food was hot and delicious,the staff were very well organised, and not intrusive, Georgina did a fantastic job of looking after our wedding and keeping us informed of everything we needed to do all the way through. Everybody loved the venue, and it suited our need completely. The rooms were lovely and spacious and clean!! We couldn't of asked for anymore, I would highly recommend this venue, if your thinking of getting wed! And the packages I think are great value for money, with the service that you get from this hotel. 10/10 from us!! And from all our guests!!

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