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About

On Hitched.co.uk since 2022

Last update: March 2024

A HOTEL OF INDEPENDENT SPIRT WITH THE WARMEST OF WELCOMES.

The Mandolay Hotel enjoys a reputation as the highest rated and independently acknowledged hotel in the area. We are proud of our status as the only AA 4 Silver Star hotel in Guildford, with recent accolades from Condé Nast Johansens only adding to our standing.

We are a Boutique style hotel featuring 78 bedrooms, all of which are individually styled by Osborne & Little, with an attention to luxury detail typified by complimentary luxury toiletries in all rooms.

YOUR DAY, OUR PRIVILEGE

We know that you have been planning for this day long before you speak with us, and from the moment you choose to take a closer look at The Mandolay, to the special day and beyond we will be with you every step of the way, to advise, to listen and to guide.

Whatever the size or scale of your wedding we promise to work with you as part of your team, our experienced co-ordinators bring years of experience and one special promise…We never lose sight of the simple fact that this is your day, a day that it is our privilege to host.

We offer lavish, bespoke, dry hire and package options, with prices starting at just £69.00 per person.

The Mandolay is not a ‘wedding factory’, every day belongs to the bridal party and it is your ideas that will make your day unique.

We encourage your input at every stage of the planning process, we love great ideas, and of course we are always on hand to advise on practical matters such as service styles, seating arrangements and those little suggestions that we have picked up over the years.

Facilities and Capacity

The Mandolay Hotel is licensed for weddings and civil partnerships of varying sizes. Smaller gatherings of up to 40 guests can enjoy the elegant Oak Room, providing an intimate atmosphere. Large weddings of up to 210 guests can celebrate in the Surrey Suite or Mandolay Suite, which can accommodate up to 500 guests. With a stunning backdrop of green lawns and a gorgeous white bell-shaped gazebo, the venue is licensed for outdoor ceremonies with up to 180 guests. The private garden area offers an ideal setting for your wedding photographs, and the stunning staircase is a favoured choice for interior group shots. You and your partner can enjoy an overnight stay in the venue's wedding suite, and your guests can avail themselves of one of the 78 luxurious bedrooms.

Services Offered

The team at The Mandolay Hotel appreciates that you have a clear idea of the wedding day you want. The group offers a number of flexible and all-inclusive packages designed to suit a range of styles and a dedicated coordinator ready to bring your day to life. The staff here never compromises quality and wants to make sure everything is perfect for your day. To help you create the day you've always dreamed of, the staff is proud to offer a fine selection of exceptionally-talented vendors. The suppliers come highly recommended and are always on hand to help tailor your wedding to your vision. Whatever level of creative input you need, the wedding coordinators are ready to execute the personal intricacy of your story.

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Frequently asked questions

Venue type:

Small hotel
Asian wedding
Historic
In the city
Large hotel
Outdoor license

Ceremony options:

Civil ceremony licence

Dining options:

Seated meal facilities
Corkage option
Private catering allowed
Alcohol licence
Buffet meal facilities
In-house catering

Evening entertainment:

Dance floor
Entertainment licence
Live band facilities
Evening reception facilities
DJ facilities

Overnight accommodation:

Overnight accommodation for wedding couple
Overnight accommodation for guests

Venue staff assistance:

Master of ceremonies/toastmaster
Wedding coordinator

Venue leisure facilities:

Hairdresser
Beautician

Other features:

Exclusive use
Accessible facilities
Car parking
Confetti permitted
Changing room for wedding guests
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4.9 out of 5 rating
27 reviews
  • Quality of the service
    4.9 out of 5 rating
  • Response time
    4.9 out of 5 rating
  • Professionalism
    4.9 out of 5 rating
  • Value for money
    4.9 out of 5 rating
  • Flexibility
    4.9 out of 5 rating
100% Recommended by couples
A
Anonymous Sent on 06/03/2020
5 out of 5 rating

A Huge Thank You

We just wanted to say a huge thank you to the whole team at The Mandolay Hotel for making our wedding day so special. We had an amazing day and all of our guests commented on how lovely both the venue and staff were.
Thank you in particular to Charlotte the Senior Events Coordinator for helping to put together such a fabulous wedding reception at short notice. You did a wonderful job, the room looked gorgeous & certainly gave our guests the ‘wow’ factor.
Also, we would like to say a special thank you to the excellent Banqueting Manager for ensuring our day went so smoothly. His attention to detail & friendly manner helped to created a lovely atmosphere. He really was fantastic & we are beyond grateful for his kindness & professionalism.
The entire room was laid out beautifully, the food tasted amazing & the service provided was exceptional. All of the staff were polite & attentive, so please pass on our thanks to all of the team. We would definitely recommend this hotel to anyone thinking about celebrating their wedding in the heart of Guildford.
We look forward to visiting The Mandolay Hotel again.
A
Anonymous Sent on 06/03/2020
5 out of 5 rating

Massive Thank You

Hi Tami. We just wanted to say a massive thank you to you and all of the hotel staff. Everything was absolutely perfect and the staff were amazing. We also wanted to say a massive thank you to Adam and Theodora who were absolutely fantastic for the whole day. Thank you for everything you all did. The wedding was absolutely perfect and exactly what we had dreamed. You and the whole team have been amazing through the entire process and we would definitely recommend your services. Kind Regards, Ebony Howard
A
Anonymous Sent on 06/03/2020
5 out of 5 rating

Forever Grateful

Where do I even begin.....from the minute we booked the Mandolay as our wedding venue I knew we had made the right decision! The hotel is lovely the staff are amazing and the wedding was fantastic! I worked with Tami for about a year to plan the wedding and she completely saw my vision for the wedding and helped me every step of the way which I will be forever grateful for. I felt at great ease the whole day and had every faith that Tami and her team had everything under control. Everything was just perfect from the rooms at the hotel to the food and drinks. Leading up to the wedding as you can imagine I got very anxious and nervous about little details but Tami was very quick to put my mind at ease and assure me she had everything under control ( which she did) we used the DJ provided by the hotel as part of the package and he was amazing so lovely and the guests loved him! if your thinking of having your wedding at the Mandolay then go for it you won’t be disappointed and you will have the best day and if you’ve already booked your wedding at the Mandolay then I’m so jealous because I want to do it all over again!!! Thanks so much again to the Mandolay and especially to Tami for the most amazing wedding! Love the new Mr & Mrs James x
A
Anonymous Sent on 12/09/2018
5 out of 5 rating
I just wanted to send a quick email to say thank you! It was everything we wanted, intimate, private and relaxed. The staff were very helpful and kind. The food was amazing and we had lots of compliments! The breakfast was AMAZING and the room service was great! Massive thanks for all your help we will be back for our first anniversary hehe! Take care Mr and Mrs Deacon :) Xx
J
Joanne Sent on 12/09/2018
5 out of 5 rating
The day was perfect from start to finish, it's as simple as that really. We always felt in complete control of events. The sales team gave us options and guidance, they listened to all of our requests and made good on every commitment. We chose our own menu, service style, timings, music choices, in fact everything we wanted. As a 'more mature' couple we were fairly settled on our choices anyway but the suggestions we received helped us to make the day even more memorable. There were things that we would not have dreamed of asking for (fish and chips, served in newspaper for one of my relatives. The idea started as a joke but turned into a spectacular high-point of the day). The service could not have been better, attentive without ever being overpowering. The staff could not have been more helpful and every single person seemed to have a smile on their face, a sign of a happy team. I can't think of a single thing that I would have changed, ours was a small wedding by modern standards, just 30 of us, it was the best day ever.
A
Anonymous Sent on 06/03/2020
5 out of 5 rating

Beyond Welcoming & Helpful

Just wanted to take a moment to say thank you for all of your (and your teams) hard work in helping Matt & I with our wedding! We had such a fantastic time and our guests really enjoyed themselves! From the start of our wedding planning process the team at The Mandolay Hotel were beyond welcoming and helpful. We first came across them while trolling through the internet looking for local venues for our wedding, and when we found The Mandolay, we started to fall in love. They had a wedding fayre coming up and once we got there and had a look round and met the team, we couldn’t imagine getting married anywhere else. Tami was a delight to work with and made the whole process so fun and stress-free every step of the way! On the day we had a few vendor issues, but Tami and her team took it all in their stride and dealt with it professionally and quickly – you wouldn’t have known anything had happened! There are not enough words to express how grateful we are to everyone at The Mandolay for making our wedding more perfect than we could have ever hoped for! We would 100% recommend this venue to anyone!
M
Mark Sent on 12/09/2018
5 out of 5 rating
I would like to thank you and all your staff for the wonderful service on our special day everything went to plan and the buffet was very good especially the sausage rolls one of our guests got the recipe from the kitchen. You can be assured that we will be recommending the Mandolay hotel to our friends for the future. Thanks again, Mark and Eve.
T
Tom Sent on 10/06/2018
3 out of 5 rating

Not an Exclusive Venue as promised

Throughout the planning process and execution we have had multiple problems with the Mandolay hotel.
Firstly, when we originally booked the venue, Kathryn Austin was due to do the flowers, this then changed to another supplier called Floral Studios. The flowers from Floral Studios were substandard and the only saving grace was that we had Kathryn Austin doing the bridal bouquet.
Secondly, we were assured that there would be no other wedding at the venue on the same day. This was not only incorrect but the Mandolay staff then asked me to pay the bill for the OTHER BRIDAL PARTY.
When we complained a member of staff at the Mandolay hotel lied about us verbally abusing a member of staff so they would not compensate us about how the Mandolay Hotel had been missold to us.
In addition, be warned that we made the Mandolay Hotel formally aware of a guest with allergic reactions, the hotel said that they would make an alternative meal for the guest, however, they proceeded to serve this guest food which they could not eat.
In conclusion, I would not recommend this venue to anyone.
A
Anonymous Sent on 06/03/2020
5 out of 5 rating

Loved Every Second

Thank you so much for everything you did for us. Our wedding was magical and we literally loved every second. For me, everyone getting on the dance floor with us for our first dance is a memory I’ll treasure. Wendy & Tom
C
Claire Sent on 10/01/2018
5 out of 5 rating

Fantastic

Claire and I had an amazing wedding day, as it seems did all of our guests due to the phenomenal messages we have received.

As you know we put our heart and soul into our wedding day, and we pleased that you and your team also felt you should go the extra mile for us.

We have nothing but praise for all the staff at the Mandolay. Every single member of staff was attentive, helpful and friendly.

Tami, you stepped in late in proceedings. This was a distressing time for Claire, but soon after meeting you she knew she was in capable hands. In fact you were much more responsive.

As for your staff. We could see how hard they were all working on our wedding day. Their enthusiasm was apparent from the moment we arrived from Church - it seemed that our wedding had given them a boost. We were told how amazing the room looked compared to some of your weddings, and we felt that after what happened the day before everyone really stepped up.

We would particularly like to thank Luke and Louis for their help with many operational elements. Dealing with my best men, can’t have been easy for any of you - but they spoke highly of the boys. The bars staff - all of them - were great. We even saw some of the bar staff dancing as they worked, which was lovely. Nobody complained at all about service, in fact the contrary - we have received compliments.

We would also like to highlight the quality of the food - again we received many compliments about dinner and the buffet. The service was excellent. But we were very impressed on the day. Thanks to everyone from us both.
M
Mark Sent on 10/10/2017
5 out of 5 rating

Excellent

I recently held a large party event at the Mandolay. It went very well. Everyone who dealt with me was excellent Louis on the night made sure everything was organised and well presented. My guests enjoyed the food, (chef was visible too). The bar staff were friendly. I couldn't have asked for more from booking (thank you Ailsa) right through to the end everything was perfection. Thank you, I am just looking for another excuse to host an event here.
M
Mark Sent on 14/09/2017
5 out of 5 rating

Wonderful Service and Excellent Food!

I would like to thank you and all your staff for the wonderful service on our special day - everything went to plan and the buffet was very good (especially the sausage rolls one of our guests got the recipe from the kitchen!).
You can be assured that we will be reccommending the Mandolay hotel to our friends for the future.

Thanks again,
Mark and Eve
E
Elise Sent on 24/08/2017
5 out of 5 rating

Thank you, thank you, thank you!

We just wanted to say thank you so much for everything. The staff that were working were so friendly and helpful. The venue was beautifully clean and smart. The food was just amazing. Please pass on our grateful thanks. We were so lucky with the weather and all of the elements came together just right. Gemma's calligraphy on our butterflies was exquisite and Kathryn's flowers were just divine. We were so pleased with our choice of venue and the suppliers used. It was just absolutely THE perfect day. We couldn't stop smiling from start to finish.
E
Elise Sent on 24/08/2017
5 out of 5 rating

So grateful

We just wanted to say thank you so much for everything. The staff that were working were so friendly and helpful. The venue was beautifully clean and smart. The food was just amazing. Please pass on our grateful thanks. We were so lucky with the weather and all of the elements came together just right. Gemma's calligraphy on our butterflies was exquisite and Kathryn's flowers were just divine. We were so pleased with our choice of venue and the suppliers used. It was just absolutely THE perfect day. We couldn't stop smiling from start to finish. Thank you, thank you, thank you
A
Arvin Sent on 24/08/2017
5 out of 5 rating

Flawless

Thank you for all your help and support. we just returned back from our honeymoon and back at work and routine as usual.

I would like to highly commend the great job done by you guys and the entire planning team in ensuring our wedding was special from the very beginning. One key highlight for me is the fact that planning a wedding long distance without ever meeting the team is not the easiest task, yet the communication was timely and detailed and allowed me to have the comfort of planning with your team as though it was done face to face if not better.

The event day was also flawless. With the exception of small glitch of music sound check (which was pretty stressful) everything went smoothly and as per agreed plan so job well done! All in all, food was good, set up good, team great :) recommended suppliers were also very easy to work with and very helpful. Thanks for making our day even more special. I would highly recommend the Mandolay Hotel for events in the future
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The Mandolay Hotel Real Weddings

Hannah & Matt
22 photos · 02/07/2023
Nathan & Tom
10 photos · 02/10/2021

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Map

36 - 40 London Road GU1 2AE Guildford (Surrey)
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