The Mandolay Hotel

(27 reviews) 27 4.93
36 - 40 London Road Guildford Surrey GU1 2AE
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About The Mandolay Hotel

36 - 40 London Road, Guildford
Surrey, GU1 2AE

At The Mandolay Hotel we appreciate that you will have a clear idea of the wedding day you want, so we have a number of flexible packages designed to suit a range of styles, as well as a passionate and dedicated on-site wedding coordinator, ready to help bring your special day to life.

The Mandolay is a first class modern hotel with extensive facilities surrounded by an elegant interior-style. With 8 function suites we offer the flexibility to host weddings of all sizes from 10 guests to 500. Its elegant, Edwardian façade makes the Mandolay one of the most iconic buildings in Guildford, located only a short walk into the town centre.

Our private garden offers an ideal setting for your wedding photographs and our stunning staircase is a favoured choice for interior group shots.

The Mandolay Hotel is licensed for weddings and civil partnerships of varying sizes. Smaller gatherings of up to 40 guests, the elegant Oak Room provides an intimate atmosphere. For larger weddings up to 210 guests, our Surrey Suite is perfect. Also, our Mandolay Suite can accommodate ceremonies up to 500 guests. Finally, for a stunning backdrop of lush green lawns and a gorgeous white bell-shaped gazebo, we are licensed for Outdoor Ceremonies up to 150 guests.

In early 2017 we were awarded a 2nd AA Rosette for Culinary Excellence for the dining experience in our Restaurant. We encourage you to sample the spectacular cuisine, so why not arrange a special lunch or dinner with us before the big day!

We never compromise on quality and want to make sure everything is perfect for your day. So in order to help you create the intimate and idyllic wedding day you’ve always dreamed of, we’re proud to offer a fine selection of exceptionally-talented suppliers and vendors.

They come highly recommended and are always on-hand to help tailor your wedding to bring out the beautiful uniqueness of each and every couple, because no two weddings are ever the same!

We here at The Mandolay aim to inspire and spark your imagination with all the possible ways to create the perfect day, however we're also here to listen to what YOU want. Whatever level of creative input you need, our dedicated team of wedding coordinators are always on hand to help bring to life the personal intricacy of your story, dealing with every aspect of your wedding from initial enquiry to the last dance. The happy couple can enjoy a stay in our bridal suite, and for your overnight guests we now offer 80 luxurious bedrooms at a special discounted rate.

To arrange a visit of our well-renowned, contemporary hotel, please contact us today! 

We look forward to welcoming you to The Mandolay Hotel.

 

• Surrey’s Largest Independent Wedding Venue • All-inclusive wedding packages for 60 day guests and 100 evening • View our wedding brochure and packages at www.guildford.com or call 01483 303030 • Licensed for civil ceremonies for occasions with 40 to 500 guests • Garden for Outdoor Ceremonies, Cocktails and Photos • 80 bedrooms available

Facilities at The Mandolay Hotel

Venue Type :
Civil Ceremony Licence
Exclusive Use
In the City
Large Hotel
Asian Wedding
Evening Entertainment :
Evening Reception Facilities
Dance Floor
Entertainment Licence
Live Band Facilities
DJ Facilities
Overnight Accommodation :
Overnight Accommodation for Wedding Couple
Overnight Accommodation for Guests
Other Features :
Confetti Permitted
Changing Room for Guests
Disabled Facilities
Car Parking
Dining Options :
Seated Meal Facilities
Buffet Meal Facilities
In House Catering
Allows Private Catering
Alcohol Licence
Corkage Option
Capacity :
Less than 30 guests
30 to 50 guests
50 to 75 guests
75 to 100 guests
100 to 150 guests
150 to 250 guests
250 to 400 guests
More than 400 guests
Venue Staff Assistance :
Wedding Coordinator
Master of Ceremonies/ Toastmaster

The Mandolay Hotel Reviews (27)

A Huge Thank You
Venue Service

By Mr & Mrs Brewer, on 06 Mar 2020Date of Wedding - 20 Feb 2020

We just wanted to say a huge thank you to the whole team at The Mandolay Hotel for making our wedding day so special. We had an amazing day and all of our guests commented on how lovely both the venue and staff were. Thank you in particular to Charlotte the Senior Events Coordinator for helping to put together such a fabulous wedding reception at short notice. You did a wonderful job, the room looked gorgeous & certainly gave our guests the ‘wow’ factor. Also, we would like to say a special thank you to the excellent Banqueting Manager for ensuring our day went so smoothly. His attention to detail & friendly manner helped to created a lovely atmosphere. He really was fantastic & we are beyond grateful for his kindness & professionalism. The entire room was laid out beautifully, the food tasted amazing & the service provided was exceptional. All of the staff were polite & attentive, so please pass on our thanks to all of the team. We would definitely recommend this hotel to anyone thinking about celebrating their wedding in the heart of Guildford. We look forward to visiting The Mandolay Hotel again.

Massive Thank You
Venue Service

By Mr & Mrs Ball, on 06 Mar 2020Date of Wedding - 19 Jan 2019

Hi Tami. We just wanted to say a massive thank you to you and all of the hotel staff. Everything was absolutely perfect and the staff were amazing. We also wanted to say a massive thank you to Adam and Theodora who were absolutely fantastic for the whole day. Thank you for everything you all did. The wedding was absolutely perfect and exactly what we had dreamed. You and the whole team have been amazing through the entire process and we would definitely recommend your services. Kind Regards, Ebony Howard

Forever Grateful
Venue Service

By Mr & Mrs James, on 06 Mar 2020Date of Wedding - 10 Nov 2018

Where do I even begin.....from the minute we booked the Mandolay as our wedding venue I knew we had made the right decision! The hotel is lovely the staff are amazing and the wedding was fantastic! I worked with Tami for about a year to plan the wedding and she completely saw my vision for the wedding and helped me every step of the way which I will be forever grateful for. I felt at great ease the whole day and had every faith that Tami and her team had everything under control. Everything was just perfect from the rooms at the hotel to the food and drinks. Leading up to the wedding as you can imagine I got very anxious and nervous about little details but Tami was very quick to put my mind at ease and assure me she had everything under control ( which she did) we used the DJ provided by the hotel as part of the package and he was amazing so lovely and the guests loved him! if your thinking of having your wedding at the Mandolay then go for it you won’t be disappointed and you will have the best day and if you’ve already booked your wedding at the Mandolay then I’m so jealous because I want to do it all over again!!! Thanks so much again to the Mandolay and especially to Tami for the most amazing wedding! Love the new Mr & Mrs James x


Venue Service

By Mr and Mrs Deacon, on 12 Sep 2018Date of Wedding - 28 Aug 2018

I just wanted to send a quick email to say thank you! It was everything we wanted, intimate, private and relaxed. The staff were very helpful and kind. The food was amazing and we had lots of compliments! The breakfast was AMAZING and the room service was great! Massive thanks for all your help we will be back for our first anniversary hehe! Take care Mr and Mrs Deacon :) Xx


Venue Service

By Joanne, on 12 Sep 2018Date of Wedding - 13 Aug 2018

The day was perfect from start to finish, it's as simple as that really. We always felt in complete control of events. The sales team gave us options and guidance, they listened to all of our requests and made good on every commitment. We chose our own menu, service style, timings, music choices, in fact everything we wanted. As a 'more mature' couple we were fairly settled on our choices anyway but the suggestions we received helped us to make the day even more memorable. There were things that we would not have dreamed of asking for (fish and chips, served in newspaper for one of my relatives. The idea started as a joke but turned into a spectacular high-point of the day). The service could not have been better, attentive without ever being overpowering. The staff could not have been more helpful and every single person seemed to have a smile on their face, a sign of a happy team. I can't think of a single thing that I would have changed, ours was a small wedding by modern standards, just 30 of us, it was the best day ever.

Beyond Welcoming & Helpful
Venue Service

By Mr & Mrs Davies, on 06 Mar 2020Date of Wedding - 11 Aug 2018

Just wanted to take a moment to say thank you for all of your (and your teams) hard work in helping Matt & I with our wedding! We had such a fantastic time and our guests really enjoyed themselves! From the start of our wedding planning process the team at The Mandolay Hotel were beyond welcoming and helpful. We first came across them while trolling through the internet looking for local venues for our wedding, and when we found The Mandolay, we started to fall in love. They had a wedding fayre coming up and once we got there and had a look round and met the team, we couldn’t imagine getting married anywhere else. Tami was a delight to work with and made the whole process so fun and stress-free every step of the way! On the day we had a few vendor issues, but Tami and her team took it all in their stride and dealt with it professionally and quickly – you wouldn’t have known anything had happened! There are not enough words to express how grateful we are to everyone at The Mandolay for making our wedding more perfect than we could have ever hoped for! We would 100% recommend this venue to anyone!


Venue Service

By Mark and Eve, on 12 Sep 2018Date of Wedding - 03 Aug 2018

I would like to thank you and all your staff for the wonderful service on our special day everything went to plan and the buffet was very good especially the sausage rolls one of our guests got the recipe from the kitchen. You can be assured that we will be recommending the Mandolay hotel to our friends for the future. Thanks again, Mark and Eve.

Not an Exclusive Venue as promised
Venue Service

By Tom & Grazi, on 10 Jun 2018Date of Wedding - 05 May 2018

Throughout the planning process and execution we have had multiple problems with the Mandolay hotel. Firstly, when we originally booked the venue, Kathryn Austin was due to do the flowers, this then changed to another supplier called Floral Studios. The flowers from Floral Studios were substandard and the only saving grace was that we had Kathryn Austin doing the bridal bouquet. Secondly, we were assured that there would be no other wedding at the venue on the same day. This was not only incorrect but the Mandolay staff then asked me to pay the bill for the OTHER BRIDAL PARTY. When we complained a member of staff at the Mandolay hotel lied about us verbally abusing a member of staff so they would not compensate us about how the Mandolay Hotel had been missold to us. In addition, be warned that we made the Mandolay Hotel formally aware of a guest with allergic reactions, the hotel said that they would make an alternative meal for the guest, however, they proceeded to serve this guest food which they could not eat. In conclusion, I would not recommend this venue to anyone.

The Mandolay Hotel Management, Guest Relations at The Mandolay Hotel responded to this review on 11/06/2018 12:58:08

Dear Tom & Grazi, Thank you for taking the time to leave a review. I will not pretend to be anything other than personally upset by your comments, particularly given the glowing praise included in your thank you note which I received immediately following your big day. Each of the points raised in this review received an appropriate response at the time, a fact verified by Tom in his email of May 23rd ''thank you for looking into all of the points which we raised and for providing an answer and update on each one. Not all companies would do this and it is greatly appreciated.’’ The wedding and events team worked exceptionally hard to deliver a great day and it is most upsetting to read these comments, particularly having received such fulsome praise from yourselves both on the day and subsequently. It is extremely rare to respond to a review so strongly but I am at a genuine loss to understand the motivation for your comments, especially in light of Tom’s emails. I would say that if you remain dissatisfied with any matter I would welcome the opportunity to meet you both as I would not wish you to harbour any feelings of discontent about your wedding day.

Loved Every Second
Venue Service

By Mr & Mrs Sleight, on 06 Mar 2020Date of Wedding - 20 Jan 2018

Thank you so much for everything you did for us. Our wedding was magical and we literally loved every second. For me, everyone getting on the dance floor with us for our first dance is a memory I’ll treasure. Wendy & Tom

Fantastic
Venue Service

By Claire and Jan, on 10 Jan 2018Date of Wedding - 06 Jan 2018

Claire and I had an amazing wedding day, as it seems did all of our guests due to the phenomenal messages we have received. As you know we put our heart and soul into our wedding day, and we pleased that you and your team also felt you should go the extra mile for us. We have nothing but praise for all the staff at the Mandolay. Every single member of staff was attentive, helpful and friendly. Tami, you stepped in late in proceedings. This was a distressing time for Claire, but soon after meeting you she knew she was in capable hands. In fact you were much more responsive. As for your staff. We could see how hard they were all working on our wedding day. Their enthusiasm was apparent from the moment we arrived from Church - it seemed that our wedding had given them a boost. We were told how amazing the room looked compared to some of your weddings, and we felt that after what happened the day before everyone really stepped up. We would particularly like to thank Luke and Louis for their help with many operational elements. Dealing with my best men, can’t have been easy for any of you - but they spoke highly of the boys. The bars staff - all of them - were great. We even saw some of the bar staff dancing as they worked, which was lovely. Nobody complained at all about service, in fact the contrary - we have received compliments. We would also like to highlight the quality of the food - again we received many compliments about dinner and the buffet. The service was excellent. But we were very impressed on the day. Thanks to everyone from us both.

Excellent
Venue Service

By Mark and Emma, on 10 Oct 2017Date of Wedding - 29 Sep 2017

I recently held a large party event at the Mandolay. It went very well. Everyone who dealt with me was excellent Louis on the night made sure everything was organised and well presented. My guests enjoyed the food, (chef was visible too). The bar staff were friendly. I couldn't have asked for more from booking (thank you Ailsa) right through to the end everything was perfection. Thank you, I am just looking for another excuse to host an event here.

Wonderful Service and Excellent Food!
Venue Service

By Mark Overington, on 14 Sep 2017Date of Wedding - 11 Sep 2017

I would like to thank you and all your staff for the wonderful service on our special day - everything went to plan and the buffet was very good (especially the sausage rolls one of our guests got the recipe from the kitchen!). You can be assured that we will be reccommending the Mandolay hotel to our friends for the future. Thanks again, Mark and Eve

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