Oaks Farm

Dear Alan,
I am sorry you were not happy with the service from Oaks Farm. The review from Hitched says you were married here on 14th September 2019 but the couple who married at Oaks Farm on that date had different names so I must assume you were a guest. Since you are not a client of ours you may not have understood what our drinks policy is. I would just like to explain that the caterers at Oaks Farm allow couples to provide their own drink, with no corkage charge, to be served during the reception and at the dinner table. Couples are not permitted to provide their own drinks after the meal, and guests are therefore not allowed to take bottles of wine away from the table - only a glass of their preferred drink. At the end of the meal an independent bar company opens their bar and serves all the evening drink (with no profit for Oaks Farm).
I have investigated the circumstances surrounding the wedding on 14th September 2019 and the couple emailed glowing feedback to the caterer the day after their wedding. In fact, at this particular wedding, the drink provided by the couple ran out and the caterer actually provided additional drink from his own store room at cost so that nobody was left thirsty.
I am sorry if you thought the staff were rude, but if guests try to take bottles of wine into the bar area after dinner then the catering companies are instructed by Oaks Farm to explain to them that it is not allowed. This is because we do not think it is fair on the independent bar company for guests to get drinks from elsewhere: the bar company provides an excellent bar service and this would adversely affect their business. Incidentally, any unfinished bottles of table wine are retrieved by the caterers and stored for the couples to take with them the next day, along with any unopened drinks provided by the couple.
We have never received feeback previously that the catering staff or management are rude, and the bride and groom from the wedding on 14th September 2019 actually wrote to the caterer in their email: "your staff were excellent". However, following your feedback, I will contact all Oaks Farm caterers and ask them to politely give a more detailed explanation of our drinks policy if any future guests will not agree too leave bottles of wine on the dinner tables.