Hayne House

Beautiful venue not replicated to the management team

Apologies in advance for the long review.

We got married here in July 2021. Unfortunately it had to be postponed due to covid. Our original date was August 2020. We were looking forward to our original date but as covid got a hold we had to change the date. This is where we really struggled with the business and their management team. We originally booked a height of summer Friday wedding date, when rescheduling with Hayne House the first dates we were given was a midweek February date??!!! We obviously refused this and then were given a midweek April. It felt like we had to go back and forth so much to get a summer wedding as per our original date. We settled for a Wednesday (not ideal but it was the best that the venue could offer), guidance from the government then come out in I believe September 2020 which said that any wedding that would have to be cancelled due to covid would get a full refund. We approached Hayne House to ask if this is something that they would consider as there was no guidance when ours had to be rescheduled, but they refused, saying that the covid pandemic is affecting us all and that they cannot offer a refund. We bit the bullet on this as essentially we wanted to get married, but we approached the venue again as there was a price difference between a midweek wedding and a weekend (Friday), the venue refused to give us the difference and actually had the cheek to say to us that they had wavered the postponement fee as a good will jesture. This was a really stressful time for us and my wife was really upset with it all, the back and forth via email with Helen was very frustrating even when I had asked to arrange phone call to speak about all of this. With 4 weeks to the wedding I finally managed to speak with Fleur, I gave my concerns but they were quickly shot down with the constant message of its been hard for them during the pandemic to which our reply was that its been hard for everybody, but yet still they did not budge on anything. The postponement fee being waived was the biggest kick in the teeth and was said multiple times when we discussed any price differences, to which we didn't get any money back. I even gave the option of the price difference being put behind the bar for all of our guests to enjoy but the best they could offer was a bottle of peroni for our guests as they arrived, even though we had arrival drinks in our package which were not served on the day! They believed and mentioned many times that they were being fair but it just seemed they were profiting off of the unfortunate events of the pandemic.

We had the wedding and it was a wonderful day. The wedding venue is a stunning place its just very unfortunate that the stunning grounds is not replicated to the Hayne House management team. The staff on the day were absolutely amazing (Ellie especially and all the bar staff - thank you guys you deserve much better than what you get from this business)

The most stunning venue with the loveliest most attentive staff. From day 1 Hayne House made me feel like they were only a phone call away - and they were! I couldn't have asked for a better team and their recommended suppliers didn't disappoint. The new Orangery was a dream and it gave me piece of mind knowing that I had a beautiful contingency plan should the weather not cooperate. Highly recommended.

Hayne House was the first and only venue we needed to see! As soon as we got there we knew it was the one for us!! The team were so lovely, friendly and were happy to answer any and every question we had! The suppliers they recommended were amazing and our day was truly perfect! The Orangery was stunning, really needed very little decoration as it looks so perfect even bare, and all of our guests thought it was just amazing. Special shout out to Sam and Helen who were the key team members we spoke to as they were both amazing and such a joy to deal with!! Their in-house caterers Touchays were unbelievable - the food was just incredible, just a shame that we didn't get to eat more of it (as bride & groom you are mostly running around!) thank you so much to Hayne House for truly the best day ever!!!

The new venue is amazing! We too booked the venue ‘off plan’ and have been delighted with the result and experience! Thank you so much for everything – for being so kind, patient and most of all flexible and accommodating!

Every single member of staff was outstanding and we wanted to thank you from the bottom of our hearts.

I feel we have been able to enjoy your exciting journey of the new orangery! Oh, and what a beautiful orangery it is! All the staff were so attentive and couldn’t have been anymore helpful.

Wow – so accommodating for all our hopes and wishes and esp thanks for adjusting the disabled ramp…. that’s service!! Nothing seemed too much trouble.

The orangery, gardens and hunting lodge looked absolutely stunning. Your service was superb. Thank You so much.

The orangery absolutely blew our expectations. The venue is just beautiful and you all went above and beyond to make it the most perfect day. From the bottom of our hearts thank you so much.

Thank you for all your continuous support & for arranging an amazing day. The staff were ever so helpful and attentive to every detail for which we are very appreciative of.

Everyone LOVED the new orangery! The food was incredible and the staff faultless!! I would recommend the venue to anyone!

My husband and I had our wedding day at Hayne House in September 2017 and we honestly couldn't have asked for a more perfect day! From the moment we went for our first consultation everyone was so welcoming and attentive, and were committed to helping us have a completely unique and special day. Hayne House were so accommodating in allowing us to have all the personal details we wanted for our wedding, and every single member of staff went above and beyond to make the day so incredible. On the day itself Becky and Kerry couldn't have been more attentive, and the catering and bar staff were fantastic at serving our many many Irish relatives! Everyone commented on how stunning the venue was, and the day was everything we wanted and more! We cannot thank everyone at Hayne House enough and would whole-heartedly recommend this to anyone as a wedding venue.

My husband and I got married at Hayne House in August, it was the most magical day, the venue, stunning, light, carefree, relaxing and most importantly it took everyone's breath away. That's 120 people's breath stolen by our gorgeous venue. Many have said to me it is their fave wedding they have ever been to, largely to do with the venue.
The venue is made stunning not just by the aesthetics but by the people. Sam and her team are the most lovely bunch of people I have ever met, and I adore they were apart of my day. They made planning easy and hiccups a blip on the radar. I love this venue, trust me go check it out! It's beyond worth it

We decided to get married during the spring of 2016 ,Basically we wanted a casual summer celebration of our day. Hayne House was the on our short list ,and we thought that all the summer dates would be taken , However Fleur and her team , with their attention to detail and assistance throughout , we had a day to remember , even the weather was brilliant...

We just wanted to say a big thank you for all your help, kindness and support from start to finish. You have all been amazing, particularly Rebecca and Kerry! Thank you for making our day so special, unique and so "us". We picked you so we could be "us" - relaxed, informal, different and dun, no where else would have matched this criteria, no where did. A massive thank you to Kerry for helping the day go smoothly as possible in challenging circumstances: the gale force winds, an absent usher, time delays etc... You were amazing!
We also picked Hayne as it is such a beautiful, unpretentious and spacious venue, and it was certainly this, and more, on the day! I'm sure our photos will be amazing!
Thanks again for helping us to have a perfect wedding (minus the wind!)