De Vere Tortworth Court

We had the best day, Laz and his team that look after you on the day are excellent! I wish we could do it all over again!

Sam and I would like to a huge thank you to Abbie and Laz for helping us through our wedding planning and
for the operations on the day. Everything went so smoothly, there was no stress, everyone was
accommodated and had a great time! Please pass on our thanks to the rest of the team that made it all
happen.

We would like to say a massive thank you to the entire team at Tortworth for doing such a brilliant job with
every aspect of our big day and we'd like to give a special mention to Abbie (our wedding
coordinator) Laz and David, between the three of them, they really made our day run smoother than we
could ever of imagined, so thank you ever so much for helping make our special day such a fantastic
occasion

This 'wedding' venue chose a corporate event over my son's wedding. We had a number of guests traveling internationally from Australia, Africa and Spain, and with 4 weeks notice cancelled on over 50 guests - and only offered to change the bride and groom's room (1 room of all guests) to THE BEST WESTERN!! They booked a suite for the wedding morning for when they got dressed - and all the venue offered for all the inconvenience and drama cause was to move ONE reservation to a Best Western.
The unnecessary stress caused in having to re-locate accommodation for more than 50 guests, change all suppliers (car service, photographer, videographer, hair, make up), plus have to check-out/check-in and move their luggage was never considered and the venue never offered even an apology for this.
I wouldn't recommend this venue if you are looking for an enjoyable wedding experience. Was very hard to watch such a special day be impacted by such rude staff. There was no empathy by the staff or understanding. It was a shambles and terrible experience.

I would avoid booking such an important day with this venue. 4 weeks before our wedding, they cancelled all our accommodation and guests accommodation as a corporate client wanted exclusive access.
They offered no remediation nor remedy - and left us to solve >50 guests accommodation in summer the Cotswolds with 4 weeks notice. We never received an apology and the general manager refused to meet us, our parents nor take a phone call to discuss.
When I was informed and said I pictured getting ready in the suite booked the morning of my wedding - I was told ‘this isn’t their problem’ and that I only had a contract the evening of the wedding with them so to figure something myself.
When my parents advise it was a breach of contract to on-sell our accommodation and guests accommodation for exclusive use, the response by the hotel was ‘so, sue us’.
We received calls all the way up to the wedding from guests complaining about how rude the reservation team was when’s cancelling their bookings. It was a continuous nightmare in the lead up to an important day, which should have been joyous and exciting.
Truly the most horrendous customer experience imaginable and I wouldn’t wish this upon any other couple for such an importantly day!!

Abbie, Laz and Neil made our day very special. Laz was excellent on the day with dealing with any additional
requirements and was always friendly and approachable. Both Laz and Neil ensured the day went off without
a hitch. Abbie was incredibly thorough in our wedding planning and met every requirement we had. We
have also had numerous guests advise us that they thought the food was outstanding, so would like to also
recognise the kitchen staff. Our wedding at De Vere Tortworth Court was incredible and we have
recommended the hotel to our friends and family. 10/10!

A huge thank you to Abbie, Patrick and team. Their help
and service was second to none and even our guests spoke to us afterwards complimenting on the team's
service! Thank you so much for making our day perfect. We were also glad to be the hotel's first outdoor
reception this year!

Tortworth really made sure that we had the absolute perfect day and the whole team were only too happy to help in any way they could. Lorna our wedding planner was so personable and helped deliver our dream wedding exactly as we had envisioned it.

Not only that but the venue looked absolutely stunning and all of our guests were so impressed. Everyone thought we must have spent a fortune to have such a gorgeous, luxurious venue but actually the venue was such good value for money that we managed to stay well within our budget booking Tortworth.

We had a wonderful wedding and all the team on the day made it so wonderful. We had lots of compliments about the venue and food and the team did everything they could on the day to make our day perfect.

I am not the type of person to complain but have decided for the sake of future couples to post this review about the service we received from Little Miss Thingz who is the hotel's wedding stationary provider.

She several times failed to respond to emails, we only had two choices of table plan ( one being a plastic trellis affair-classy!) , she never checked the table plan with us which was a huge shame given the table plan that was provided by her was outrageoulsly poor. Infact throughout our dealings with her we have been concerned by the restricted choice, the very basic designs, constant misspelling and mispronouciation and her failure to reply to our emails.

For our table plan there were different font size used for different names. On one table 5 out of the 8 names were misspelled on this table. She even misspelled my sister’s name – again the correct spelling was provided in my email. Most embarrassingly of all she left off one guest from the table plan altogether although a place name and setting had been laid from him. Again, he had been included in my email to her. It was only because this guest raised this with us on the day which was the reason we looked at the table plan and then noticed all the errors on it. Although we had explained to Little Miss Thingz how we wanted the top table set and this was shown in my email, when my mum had gone to check it Little Miss Thingz had actually set out the placecards so that the groom and I were on the end of the table not in line with the plan. This caused a last minute flurry to put the settings in the correct order.

I just want to repeat that we were happy with the hotel’s service and all our other suppliers. But the service we received from her was really not worth the £250 she charged. We had the to toastmaster and used the recommended florist the Sodbury Florist who were great. However as I have set out the stationary service has been extremely unprofessional and disappointing. I really hope this was a one off and no other couple experience this.

Tortworth Court have not pursued me for the £180 outstanding to Little Miss Thingz as I have raised my concerns with them, but really it is not about the money but the poor service. We frankly would have been better off doing the stationary ourselves. Tortworth say they are addressing it with the service provider, but if it is your wedding be warned and don't find yourselves in my position with stationary which is misspelled and guests missed off!

We had a wonderful wedding and all the team on the day made it so wonderful. We had lots of compliments about the venue and food and the team did everything they could on the day to make our day perfect.

I am not the type of person to complain but have decided for the sake of future couples to post this review about the service we received from Little Miss Thingz who is the hotel's wedding stationary provider.

She several times failed to respond to emails, we only had two choices of table plan ( one being a plastic trellis affair-classy!) , she never checked the table plan with us which was a huge shame given the table plan that was provided by her was outrageoulsly poor. Infact throughout our dealings with her we have been concerned by the restricted choice, the very basic designs, constant misspelling and mispronouciation and her failure to reply to our emails.

For our table plan there were different font size used for different names. On one table 5 out of the 8 names were misspelled on this table. She even misspelled my sister’s name – again the correct spelling was provided in my email. Most embarrassingly of all she left off one guest from the table plan altogether although a place name and setting had been laid from him. Again, he had been included in my email to her. It was only because this guest raised this with us on the day which was the reason we looked at the table plan and then noticed all the errors on it. Although we had explained to Little Miss Thingz how we wanted the top table set and this was shown in my email, when my mum had gone to check it Little Miss Thingz had actually set out the placecards so that the groom and I were on the end of the table not in line with the plan. This caused a last minute flurry to put the settings in the correct order.

I just want to repeat that we were happy with the hotel’s service and all our other suppliers. But the service we received from her was really not worth the £250 she charged. We had the to toastmaster and used the recommended florist the Sodbury Florist who were great. However as I have set out the stationary service has been extremely unprofessional and disappointing. I really hope this was a one off and no other couple experience this.

Tortworth Court have not pursued me for the £180 outstanding to Little Miss Thingz as I have raised my concerns with them, but really it is not about the money but the poor service. We frankly would have been better off doing the stationary ourselves. Tortworthj say they are addressing it with the service provider, but if it is your wedding be warned and don't find yourselves in my position with stationary which is misspelled and guests missed off!

We would like to express huge thanks for the great success of our civil partnership day at Tortworth Court. We were very aware that every member of the Tortworth staff did their upmost to make it a very special day and indeed it exceeded all expectations. Thank you again Alistair, Mel and Ainsley!

Thank you all so much for your help and hard work in making our wedding day so wonderful! The venue and food were a hot topic of conversation, positive feedback from everyone.
Thanks again.

This is just a quick note to you all, and indeed to the staff who were on duty, to say a very big thank you for all your help and understanding, when we had to re-arrange the wedding at very short notice just two weeks before the date due to problems with our other venue.
You were all very sympathetic and on the day helpfull and made everything run very smoothly. Many of our guests said what a beautiful venue it was, how pleasant the staff were and that the marquee had been set up amazingly.
Once again thank you all for making our daughters wedding day so special

We just wanted to write a very big thank you to everyone at Tortworth who helped with our wedding reception on the 27th October 2012. James and I were so impressed by how smoothly everythingran and how perfect the room looked on the day. It was exactly howwe imagined it and more, we could not have asked for anything else, the weather was even on our side!! Tortworth truely is an amazing place and the staff from yourselves to the concierge and receptionists were so friendly and helpful, nothing was too much for them. I would recommend Tortworth to anyone who is interested and we look forward to hopefully spending our Anniversary weekend at Tortworth next year!!
Thank you again for all your help!

Martin and I want to say a HUGE thank you to everyone involved in our wedding at Tortworth. We truly had the best day ever and we felt the Tortworth personnel could not do enough for us. We would specifically like to thank Adam and James for their parts they played during our wedding weekend and appreciated their professional, friendlyy and can do attitude throughout.

However, we both agree that our day would not have run as smoothly as it did without you Mel, so thank you so so much for all your help in the run up to the day in helping organise all the finer details and offering your friendly advice on different parts of the day. We feel very lucky to have had someone as organised as you to help with the wedding plans. Thank you again.

Everything about the day/weekend was amazing. The food was beautifully presented and was very delicious indeed and at no point did we feel rushed. We will be sure to spread the good word on the website link you have provided below. We are just sad it is all over now!!!!