Dream wedding at the dream venue
Venue Service
By Lorna Preston & Jennifer Preston, on 15 Nov 2017Date of Wedding - 20 May 2017
Tortworth really made sure that we had the absolute perfect day and the whole team were only too happy to help in any way they could. Lorna our wedding planner was so personable and helped deliver our dream wedding exactly as we had envisioned it.
Not only that but the venue looked absolutely stunning and all of our guests were so impressed. Everyone thought we must have spent a fortune to have such a gorgeous, luxurious venue but actually the venue was such good value for money that we managed to stay well within our budget booking Tortworth.
Lovely except Little Miss Thingz stationary
Venue Service
By Joanne, on 29 Sep 2014
We had a wonderful wedding and all the team on the day made it so wonderful. We had lots of compliments about the venue and food and the team did everything they could on the day to make our day perfect.
I am not the type of person to complain but have decided for the sake of future couples to post this review about the service we received from Little Miss Thingz who is the hotel's wedding stationary provider.
She several times failed to respond to emails, we only had two choices of table plan ( one being a plastic trellis affair-classy!) , she never checked the table plan with us which was a huge shame given the table plan that was provided by her was outrageoulsly poor. Infact throughout our dealings with her we have been concerned by the restricted choice, the very basic designs, constant misspelling and mispronouciation and her failure to reply to our emails.
For our table plan there were different font size used for different names. On one table 5 out of the 8 names were misspelled on this table. She even misspelled my sister’s name – again the correct spelling was provided in my email. Most embarrassingly of all she left off one guest from the table plan altogether although a place name and setting had been laid from him. Again, he had been included in my email to her. It was only because this guest raised this with us on the day which was the reason we looked at the table plan and then noticed all the errors on it. Although we had explained to Little Miss Thingz how we wanted the top table set and this was shown in my email, when my mum had gone to check it Little Miss Thingz had actually set out the placecards so that the groom and I were on the end of the table not in line with the plan. This caused a last minute flurry to put the settings in the correct order.
I just want to repeat that we were happy with the hotel’s service and all our other suppliers. But the service we received from her was really not worth the £250 she charged. We had the to toastmaster and used the recommended florist the Sodbury Florist who were great. However as I have set out the stationary service has been extremely unprofessional and disappointing. I really hope this was a one off and no other couple experience this.
Tortworth Court have not pursued me for the £180 outstanding to Little Miss Thingz as I have raised my concerns with them, but really it is not about the money but the poor service. We frankly would have been better off doing the stationary ourselves. Tortworth say they are addressing it with the service provider, but if it is your wedding be warned and don't find yourselves in my position with stationary which is misspelled and guests missed off!
BRILLIANT EXCEPT LITTLE MISS THINGZ STATIONARY
Venue Service
By jo elliott, on 29 Sep 2014
We had a wonderful wedding and all the team on the day made it so wonderful. We had lots of compliments about the venue and food and the team did everything they could on the day to make our day perfect.
I am not the type of person to complain but have decided for the sake of future couples to post this review about the service we received from Little Miss Thingz who is the hotel's wedding stationary provider.
She several times failed to respond to emails, we only had two choices of table plan ( one being a plastic trellis affair-classy!) , she never checked the table plan with us which was a huge shame given the table plan that was provided by her was outrageoulsly poor. Infact throughout our dealings with her we have been concerned by the restricted choice, the very basic designs, constant misspelling and mispronouciation and her failure to reply to our emails.
For our table plan there were different font size used for different names. On one table 5 out of the 8 names were misspelled on this table. She even misspelled my sister’s name – again the correct spelling was provided in my email. Most embarrassingly of all she left off one guest from the table plan altogether although a place name and setting had been laid from him. Again, he had been included in my email to her. It was only because this guest raised this with us on the day which was the reason we looked at the table plan and then noticed all the errors on it. Although we had explained to Little Miss Thingz how we wanted the top table set and this was shown in my email, when my mum had gone to check it Little Miss Thingz had actually set out the placecards so that the groom and I were on the end of the table not in line with the plan. This caused a last minute flurry to put the settings in the correct order.
I just want to repeat that we were happy with the hotel’s service and all our other suppliers. But the service we received from her was really not worth the £250 she charged. We had the to toastmaster and used the recommended florist the Sodbury Florist who were great. However as I have set out the stationary service has been extremely unprofessional and disappointing. I really hope this was a one off and no other couple experience this.
Tortworth Court have not pursued me for the £180 outstanding to Little Miss Thingz as I have raised my concerns with them, but really it is not about the money but the poor service. We frankly would have been better off doing the stationary ourselves. Tortworthj say they are addressing it with the service provider, but if it is your wedding be warned and don't find yourselves in my position with stationary which is misspelled and guests missed off!
Thank You!
Venue Service
By Trevor and Martyn, on 06 Sep 2013
We would like to express huge thanks for the great success of our civil partnership day at Tortworth Court. We were very aware that every member of the Tortworth staff did their upmost to make it a very special day and indeed it exceeded all expectations. Thank you again Alistair, Mel and Ainsley!
Thank You Very Much
Venue Service
By Mr & Mrs Scott, on 01 Aug 2013
Thank you all so much for your help and hard work in making our wedding day so wonderful! The venue and food were a hot topic of conversation, positive feedback from everyone.
Thanks again.
Amazing service at a beautiful venue
Venue Service
By Heather & Mark Smith, on 26 Apr 2013
This is just a quick note to you all, and indeed to the staff who were on duty, to say a very big thank you for all your help and understanding, when we had to re-arrange the wedding at very short notice just two weeks before the date due to problems with our other venue.
You were all very sympathetic and on the day helpfull and made everything run very smoothly. Many of our guests said what a beautiful venue it was, how pleasant the staff were and that the marquee had been set up amazingly.
Once again thank you all for making our daughters wedding day so special
Venue Service
By Mr & Mrs Colbourne, on 05 Dec 2012
We just wanted to write a very big thank you to everyone at Tortworth who helped with our wedding reception on the 27th October 2012. James and I were so impressed by how smoothly everythingran and how perfect the room looked on the day. It was exactly howwe imagined it and more, we could not have asked for anything else, the weather was even on our side!! Tortworth truely is an amazing place and the staff from yourselves to the concierge and receptionists were so friendly and helpful, nothing was too much for them. I would recommend Tortworth to anyone who is interested and we look forward to hopefully spending our Anniversary weekend at Tortworth next year!!
Thank you again for all your help!
Venue Service
By Mr & Mrs Rees, on 14 Nov 2012
Martin and I want to say a HUGE thank you to everyone involved in our wedding at Tortworth. We truly had the best day ever and we felt the Tortworth personnel could not do enough for us. We would specifically like to thank Adam and James for their parts they played during our wedding weekend and appreciated their professional, friendlyy and can do attitude throughout.
However, we both agree that our day would not have run as smoothly as it did without you Mel, so thank you so so much for all your help in the run up to the day in helping organise all the finer details and offering your friendly advice on different parts of the day. We feel very lucky to have had someone as organised as you to help with the wedding plans. Thank you again.
Everything about the day/weekend was amazing. The food was beautifully presented and was very delicious indeed and at no point did we feel rushed. We will be sure to spread the good word on the website link you have provided below. We are just sad it is all over now!!!!
Service is not jeopordised - even on a budget!
Venue Service
By Mr & Mrs Ashley, on 02 Apr 2012
Tortworth Court has always been for me, my DREAM venue.
With a family and a mortgage already, I didn't think that my dream could be a reality.
I went to see Kelly, the wedding co-ordinator who made me feel like royalty from the second I saw her - I certainly had not had the same warm welcome at other venues similar in nature. Not only did she not look down her nose at me in anyway, but went back to her office and drew up an entirely bespoke package to suit my budget - meaning in a nutshell she made my dreams come true!
All through the planning Kelly was on hand, always happy to answer questions, going way beyond what was expected of her, and her meticulous planning carried on right through till the day.
On the day itself Kelly handed over to Craig and his team in the stunning orangery. Craig is so calm and relaxed, you can't help but enjoy the day. The food is excellent and all your guests are looked after so well by the rest of the staff. It's a magical place, and the staff at Tortworth Court make it more of a dream venue than any others we saw in the area.
Don't discount this venue as un-affordable. You will be very surprised, especially if you can be flexible. Kelly is the best wedding co-ordinator in the world, I wouldn't have had my dream day without her! xx
Excellent
Venue Service
By Mr & Mrs Green, on 13 Dec 2011
A big thank you to all the staff at Tortworth Court hotel, we had an excellent wedding day there on 11/11/11. We have had lots of comments from our guests on the venue and especially the food which was exceptional. Kelly the wedding co-ordinator is a superstar!
Our favourite ever day, best ever venue!
Venue Service
By Mr & Mrs Young November 2011, on 12 Dec 2011
Both myself and my husband (ahhh!) do not even know where to begin our praise for Tortworth Court. Kelly, Nicki and James the toastmaster make-up the best part of a truly spectacular and professional team of people. Our day and the planning process before was absolutely brilliant. Kelly was amazing the whole way through, happy to answer all our questions (even the akward ones!), went above and beyond what she is paid to do - all with the amazing smile that is always on her face, nothing was too much trouble. The chef adapted the menu to bend to some very particular dietary requirements and the food that was delivered was just delightful! James the toastmaster ensured the smooth running of the day, we didn't have to think about anything at all. In short, a fantastic venue, professional staff, the best wedding co-ordinator, stunning grounds, delicious food - we will be using the hotel as often as possible. Thank you xxx
The Best Day of our Lives!
Venue Service
By Lynne & Andrea, on 17 Nov 2011
Tortworth Court is incredibly special to us. We had an absolutely fantastic day. Our wedding co-ordinator; Kelly was more than we could have wished for! Very professional, passionate about the job she does and laugh riot (if we're being honest!) we have a new friend for life. The food was outstanding, room number 80 (with it's own turret) is fit for queens, the staff are fantastic - it's the best hotel we have experienced and would whole-heartedly recomend other brides have a chat and hot chocolate with Kelly before deciding on anywhere else! The best day of our lives - thank you xxx