On Hitched.co.uk since 2020
Last update: November 2023
At The Little Kitchen Company, we are all about creative catering and personal service. From enquiry to plate we will be with you on this unforgettable journey to ensure you get a wedding to be envied, and memories that will last a lifetime! We believe that your wedding should incorporate your style, your taste, and your vision- that's why flexibility is at our core.
All our food is hand-made to order for you; we offer inspired menus to choose from, as well as a bespoke catering service. Our wedding managers will work with you to ensure that the catering is perfect - and exactly as you imagine. The detail of every canapé down to the last plate of food is as important to us as it is to you.
Our creative team enjoys working with our couples to add personality and style into every wedding. From beautiful grazing tables packed full of your favourite foods (and visually stunning), to classic wedding breakfasts, and everything in between!
From gourmet burger stations to street food, there is something for everyone on our delightful menus.
As an award winning caterer we understand the importance of food as well as great service and with The Little Kitchen Company we have every aspect covered!
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Dorset, Hampshire and Wiltshire
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2 User photos
The Bakers 26.06.23
- Bex & Matt Baker.
Poor Communication, Great Food
When it came to the day, though, this company is 5 stars. A huge thank you and shoutout goes to Vicky who was phenomenal throughout the day. She communicated with us throughout the event, ensured that we were enjoying the day and was totally amazing from start to finish. The food served was also fantastic and the guests commented on how the meals were fantastic.
Perhaps we were unlucky with the service prior to the day, but I have to say that Vicky and the team on the day, really did turn it around.
Excellent Wedding Caterers
Poor Communication but 5 stars for the day
Poor communication: Communication in the run-up to the wedding was poor starting with a cancelled photo call. LKC response to this is “The cancelled phone call was due to her son being run over that day, it wasn't appropriate for anyone else to take the call as she was managing your details at that point”. I have spoken to 4 different people since then! It took 2 weeks to rearrange a follow-up call. LKC response to this is “this had to be rearranged which I understand was inconvenient for you” the truth is it took 2 weeks because I had to work around their limited availability, I work full time, have a 2-year-old, and was organising a wedding plus it was my hen do that weekend and now I’m left feeling to blame The call took place, it was disturbed due to having to change media four times, the environment was not appropriate for our call with multiple people in the back group and signal problems. It would have been good to have received a list of questions before the call as I was ill-prepared. LKC response to this is “Sadly we don't have huge office space and our meeting room was already booked out that day; we always prefer a face-to-face meeting” I was not offered a face-to-face until I complained. On the call it was agreed that the function sheet would be sent that evening, so that I could fill in the missing information. I did not receive this, the day after our call I emailed the outstanding detail. I further emailed to make sure this had been received, 2 and a half weeks later I got a reply saying she had been on leave.
Food and wine tasting were not offered: If you are happy not to understand the presentation style or taste of the food and wine from a catering company then this is not relevant, I was not comfortable paying £5,000 on this basis. LKC response to this is “Tastings are not included as part of our Chesil offering - I may have said previously that not every client wants or needs one and so as it's an expensive element of the lead up to the wedding to add to every client's bill, however we are now discussing including this and costing for it in our quotes going forward as an optional payable extra.”
The complaint: I was stressed and panicked at this point, I complained and was offered a face-to-face meeting which did resolve most things and I was given a bottle of each of the wines to taste. Further to this we also did do a complimentary starter tasting session, the main and dessert courses were not allowed. I would not have chosen our starter however we were in a position less than 2 weeks before the wedding that we needed to make a choice.
A takeaway meal: My 102 Grandmother who lives locally could not make the wedding day, thoughtfully I wanted a wedding meal to be delivered to her so she could feel included. LKC response to this was “We unfortunately wouldn't be unable to deliver food to your Grandma as the team will be busy on-site with you on the day.” No alternative was suggested, but further to my complaint we did manage to agree that an individual portion would be available the day before for me to collect.
The food: The main course was delicious however did not look how I expected, it was described as ‘slow roasted sirloin of beef, dauphinoise potatoes, baby vegetables, red wine and thyme jus’, it would have been better described as a roast dinner. As I had not seen or tasted it beforehand, I was left a bit disappointed although I do love a roast dinner, the attached photo shows the menu photo which I presumed was our main vs the reality. The dessert was the best part, who doesn’t love profiteroles?
There where times I would have liked slightly better communication, but the reality is that this wedding season has been far busyer than normal, due to all the weddings that were moved due to covid As such they are stretched further than normal, despite that they where still pretty responsive so I never had to wait more than a week for answers to any questions I had. As my date loomed closer their responsiveness was quicker, meaning I was never panicking.
Even with the busy season, the food they provided was high quality and presented beautifully, prices were also very reasonable.
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