The venue is beautiful and overall we had a wonderful day, but, unfortunately, it has been somewhat tarnished by their behaviour in the aftermath.
The place is gorgeous and we fell in love with it the moment we saw it. Our coordinator was lovely, so patient and most of the planning process was fantastic and proceeded so smoothly. There were a couple of times where we felt they weren’t being as flexible as promised but all largely worked out okay. Credit where it’s due, they were great and the whole run up to the day was brilliant.
The day itself went smoothly and most things were done as expected. The food (canapés/ wedding breakfast/ evening food) was amazing and far superior to what we expected, our guests have also provided fantastic feedback. The waiting staff were all so lovely, engaging with us and making sure any extra food went to the Groom! All staff in general were fantastic and very helpful.
It’s just a real shame it ended on a bit of a sour note at the end of the night and the next morning.
There is very little in the way of ‘aftercare’, the niceties end, they dump your stuff by the entrance and you have to search yourselves for bin bags and extra items left in their stores.
We were extremely upset to find our leftover cake had been thrown away. We didn’t think to specify keeping it as, with other weddings we’ve attended, the Bride and Groom usually receive the leftovers. What made it worse is that we were both so distracted in the evening that neither of us had chance to taste it! No compensation, nor even an apology, was made for this, it’s just not something they do (forgetting it isn’t their property).
Other errors they made on the day were apologised for and compensation promised (but not given as per the below comments).
To round off the disappointing aftermath the confirmed damage deposit refund (and other refund stated above) was then rescinded a month later, stating we had been undercharged for accommodation. A further month of trying to get a sufficient explanation off of them (it’s more than a little confusing and frustrating when everything previously appeared correct and you paid them what they confirmed was due) revealed a mistake on their pre-wedding final invoice. So, instead of appropriately compensating us for their errors and what they confirmed we were due, they have used our refund to recoup a loss of their own making. Their not pursuing the extra amount owed from their error was also termed a ‘gesture of goodwill’. I’m not sure Consumer Rights would quite agree!
This has all been extremely frustrating and upsetting, and, we feel, has rapidly tarnished the amazing day they gave us. Of course the wedding is the most important thing, but that doesn’t mean shoddy treatment in the aftermath is acceptable. We’re now unfortunately having to work really hard to separate this behaviour from our day and try and recoup the amazing memories.
For an exclusive use venue with a good few years of experience you don’t expect these gaffes, not to mention a complete lack of care or responsibility for their own mistakes.
Anyone getting married at Lapstone will have a wonderful day, just remember to save the cake, take bin bags and perhaps steel yourself for the aftermath…..

Just a quick email before we head off on our honeymoon to thank you for being the DREAM TEAM!

You have been amazing from when we booked in July right up until yesterday.. the day was absolutely perfect, it was more than we ever dreamt of, so thank you so much. Everyone LOVED the venue and we both haven’t stopped smiling. We feel so lucky to have gotten married there & you made it perfect for us.

So much love for the whole team.. and the food was just INCREDIBLE!!

We just wanted to say a huge/massive/ginormous thank you for everything you and the team have done for us. We couldn't have asked for a better day, everything was just perfect. Our guests absolutely loved the day and also commented on how well organised it was and how helpful and friendly all the staff were. We'd also like to pass on the many comments about the food...from all of our guests..."the food was the best they had ever had at a wedding". "It was the best wedding they'd been to ever". Non of it would have been possible without your help, so a big thank you from both of us all the planning, prep and hard work paid off.

We had the best day ever and only wish we could do it all over again. I don’t think there was even one guest who didn’t comment on how stunning the venue was and we couldn’t have wished for anything better.

B and I both wanted to say a massive thank you for all your (and the teams) help leading up to and on the big day, and especially for staying later than we had agreed at the venue the day before. I’m sure you had things to be getting on with but we massively appreciated your patience and kindness in letting us stay until we had things completely ready-it meant we were able to relax the night before and the morning of which was invaluable.

I think we are both in shock that, after all that planning, it’s all over...and I have already told B we will be attending some Lapstone open days as I can’t quite get to grips with the idea of not seeing the venue again!

Thank you for a wonderful day on Saturday.
Everything was perfect, the day flowed seamlessly and the staff were, without exception, delightful.
I know it takes a lot of organisation and every one of your brides will want something done slightly differently but you did a great job!
Please tell the chef, there were many comments about the lovely food.
The barn looked beautiful, you have a fantastic venue there and I wish you every success in the future.

Now that we’re back from honeymoon and settling into married life we just wanted to drop you a message to say a massive thank you so much for everything you have done over the last 12 months and above all, on the day itself. It really was the best day of our lives and everyone else seemed to have so much fun as well.

The whole day went off without a hitch (I think?!) and that’s a huge testament to how well run the venue is and how well organised you all are.

The food was just as good as we remembered it from the tasting and we had countless great comments from other guests about it as well.

I’ve no doubt there are plenty of amazing weddings to come over the years at Lapstone, it really is a fantastic venue. Again we had many comments about that too!

We got married in Lapstone Barn in May 2019 and it honestly was the best day of both of our lives. Agi and the team were very helpful in the build-up to the day, guiding us through what could have been an incredibly stressful event to plan. They were extremely professional in their approach and were very accommodating to our requests. On the day, Agi and Amber were very calming in their approach to us, and were always available if we needed them, but never in our way. As for the venue, I cannot begin to explain the countless compliments we received. We had a number of guests state that the food was the best wedding food they had ever tasted. The venue itself is every bit as beautiful and charming as it looks in photos, and once all your personal touches have been added (flowers, tables decorated, etc), it transforms it to a whole new level. The surroundings made for great photographs, and the fact that everything was all in one venue (ceremony, reception, meal) was a real plus for keeping everyone together. We both had the best day of our lives, really and truly, and the venue, staff, and service, was an integral part of that. Thank you to all.

We just wanted to say a massive thank you to you and all the staff who worked that day, you all made our day perfect and we can thank you all enough.

I would like to thank you and the rest of the people at Lapstone Barn for all the hard work you put in to ensure that our daughter’s wedding day was such a great success. All our guests loved the relaxed ambiance of the barn and enjoyed the food and drink. The advice and service you and your team provided made it easy for everyone to focus on the occasion and have a great time.

Thank you again for making our wedding day go so smoothly and beautiful in every way. We couldn't have asked for a better day.

We are still getting lots of lovely comments from our guests about the venue and the catering, it’s safe to say that everyone was very impressed, including us! So thank you for making our day so special and run so smoothly.

I just wanted to say how perfect last night was. The food was really delicious and everything went like clockwork. I’m sure you’ll get lots of emails over the next few days but please thank your team for all their hard work.

Thanks again for everything up to and on the wedding day. It was so amazing and you made it so lovely on the day! You couldn’t have done more and it made such a difference!

Many thanks for everything, we had a wonderful day and everything when just as we hoped it would. The staff were great, the food was great and everyone seemed to have a very enjoyable time.

We visited Lapstone Barn for the first time in February 2018 looking for a venue that summer. It had been snowing quite heavily, but even on such a gloomy day we knew it was the perfect venue for us. We were looking for simple and understated with a rustic feel and great location and that is what we found. Our only concern was that the venue was new, which meant the team had not worked together long, but we needn’t have worried. Agi was professional from the first moment, organising our menu tasting and answering our numerous questions, making sure she had all the details correct.
The day prior to the wedding, they allowed us access to the venue to start decorating as they had no other bookings that day. On the day of the wedding Agi had everything perfectly organised so that all went smoothly, from getting ready, through to the registrar and ceremony, to the drinks reception, wedding breakfast and dancing. We had planned to get married in the courtyard, however rain was threatening so everything was moved inside at the last minute. After the ceremony, the sun came out so we were able to have drinks outside on the lawn. The serving staff were brilliant, looking after our guests perfectly. The food was delicious, despite our many dietary requirements, with many guests commenting on how amazing it was.
If you are looking for a well-managed beautiful venue in a stunning location, then look no further