We will be back
Venue Service
By Stanzi, on 30 Jul 2018Date of Wedding - 20 Jul 2018
We both had the best day and so did our guests. Everyone loved the food especially the tomato soup so that was definitely a good choice. Everyone kept commenting on it.
Me and Liam can't believe how well everything was set up on the day. It looked beautiful and everything was so organised. We didn't have to do anything on the day or sort anything out. We can't thank you and Georgina enough. It couldn't have gone any better.
We will both be back next year for a meal and an overnight stay on our anniversary night
Thank you Everyone
Venue Service
By Leah Clewlow, on 22 May 2018Date of Wedding - 12 May 2018
On behalf of myself and my husband who married here last Saturday we can’t thank you all enough, Tom our toast master is an absolute credit to your team he made our whole day feel like a breeze as nothing was too much and the Abbey suite was set out exactly as we imagined if not better! Also a big thanks to the wedding breakfast and evening staff for their hospitality though out the whole day our glasses we’re never empty. The food was amazing and all our guests commented on how nice it was! We both can’t recommend this hotel enough .. We will definitely be back in the future
Best Day EVER!!!
Venue Service
By Gillian Holden, on 12 Jul 2018Date of Wedding - 11 May 2018
Wow! Where to start. The Double Tree was always somewhere we loved to go for a spa break or food, but we never thought about getting married! We came across a special offer on Facebook and decided to enquire. From then we were blown away by the efficiency and enthusiasm of staff. Everybody was so helpful and professional. We did have some trouble with guests booking rooms but other than that it was all super amazing.
We had Nicola as our wedding coordinator and Tom and his team as our Toast Master. Nicola was brilliant and always answered emails efficiently with answers. Nicola even went to the trouble of seeing us on our special day too.
Tom! Wow! This guy literally blew us away! He was so calm, professional, funny, helpful and juts an all-round superstar! The whole team were just incredible and made our day so super special. We can’t thank the team enough and would highly recommend them.
The food was juts out of this world and our chef (Adam) was super friendly and took on all our comments and boy did he deliver on the day. Everyone is still talking about the food that day 3 months later!
If you are thinking about getting married here, then my advice would be think no more!! Do it! The team really will go above and beyond to help you and make sure your day is one to remember!
Thank you!!!
Venue Service
By Mr & Mrs Havers, on 09 May 2018Date of Wedding - 06 May 2018
I wanted to say how extremely grateful we were to the team that looked after us this weekend on our wedding.
Without a shadow of a doubt, Tom our master of ceremony can only be described as a legend. From the moment we were introduced to Tom he made both me and Charlotte feel right at ease. Tom promised us on the day that no job is too big, and he didn’t disappoint. He and the full team that worked the day and evening of our wedding were nothing short of fantastic, and every single one of our guests came up to us and said the same.
Because of you were were able to fully relax and enjoy the day and into the evening.
We can not thank the team enough for all that they did for us.
Please can you ensure everyone that helped that day/ evening and the breakfast in the morning hears our feedback as it would be a shame for them to not hear how much they were appreciated on both Sunday and Monday morning.
Thank you once again for everything.
We think your manager should buy you all a tequila for a job well done....
Fabulous Hotel
Venue Service
By Paul Jones, on 09 May 2018Date of Wedding - 05 May 2018
My wife Deborah and myself had the pleasure of celebrating our wedding at the Doubletree Chester this Saturday just gone, 5th May 2018.
Thank you and your staff at your fabulous hotel for making our day so special and memorable for us. It was just fantastic throughout the whole day and your staff were polite, attentive and professional in every respect, so please send our thanks to everybody involved from the conference and events team. There was an issue with the draught beer in the conservatory at one stage, but it was dealt with immediately and nobody was left without a beer in hand to enjoy in the sunshine.
We would like you to please thank Jemma who helped us with all the arrangements leading up to the day, and Georgina who lead proceedings on the day itself who was fabulous. Please also send our thanks to your kitchen team for the amazing food.
We would highly recommend your hotel to anyone who is considering a big event, and we will be back to enjoy everything it has to offer in the future.
Day to Remember
Venue Service
By Cherry Burgess, on 03 May 2018Date of Wedding - 27 Apr 2018
On behalf of my husband and I, we would just like to say how amazing everything was for our wedding at DT Chester on Friday 27th May. We have been so impressed by the whole hotel, from staff to food.
We dealt with Jemma Green from the start and nothing was too much trouble for her, she arranged a bespoke package for the day and always returned my emails or calls straight away - I never had to chase her up for anything at all.
Georgina looked after us on the day and was such a pleasure to be around, she is really sweet and such a calming influence is very welcome the morning of a wedding.
They really did go above and beyond for us, little things that you don’t necessarily notice at the time, but when you look back realise we were really looked after.
All our guests have commented so positively in one way or another - the amazing food, fabulous staff and the hotel itself, how beautiful the setting is, so really this email is to pass all the feedback on and a huge huge thank you to everyone involved in our wedding - we could not have asked for more.
The Perfect Wedding Venue
Venue Service
By Sarah Musker, on 09 Aug 2018Date of Wedding - 03 Mar 2018
Going back to the beginning, we immediately loved the look of the hotel from the website, but when we went to view it we completely fell in love. With a perfect blend of old and new, we knew it was the place we wanted to have our special day. Not only that, but our meeting was with Gemma, a wedding coordinator who was polite, professional, friendly, knowledgeable and really left a lasting impression on us.
We booked and put our deposit down, and I can't recommend the hotel highly enough. Every single communication with Gemma and her team was great- nothing was too much trouble and they made the whole process so easy and so stress free. Every single staff member we encountered from the planning stages right up to the actual day was brilliant. They were all so pleasant and helpful, they took the time to chat with us and wish us well, to have fun with us on the day, they catered to our every need, they went out of their way whenever they could and they all made it so memorable for us. Georgina was our toastmaster on the day and she was another fantastic staff member who controlled the day with such ease and such a warm attitude. We loved everyone that we met throughout the whole process and can't wait to go back and say hi! The customer service was incredible from start to finish.
Regarding the practical stuff, the cost was so reasonable, the package we chose covered all the details and the execution was perfect.
We had so many positive comments from our guests regarding food, venue and mostly the staff. It really was a perfect day.
Thank you everyone who made our day so special, we can't wait to come back!
Brilliant Day
Venue Service
By Stephen Musker, on 09 May 2018Date of Wedding - 03 Mar 2018
We got married here on Saturday and the staff were faultless from start to finish. We’d been liaising with Jemma since we booked the venue and she was friendly, professional and helpful from day one. I met Georgina and Thomas on the day and they couldn’t do enough to help the day go without a glitch and the team in the Abbey Suite for the breakfast and evening were brilliant as well. Connor the concierge was equally brilliant and helpful. Shan made sure we were well fed and watered throughout the weekend and looked after the whole party as well. The guys who had to clear up the evening do to prep the room for the following days event did so with a smile and deserved an extra day off for working tirelessly throughout the day. Basically everyone of the staff members we met were brilliant- thank you all. We will definitely be coming back to celebrate our anniversary at our special place- and as many times in between as we possibly can
Wonderful Day
Venue Service
By Lindsey Godwin, on 14 Sep 2017Date of Wedding - 19 Aug 2017
We would both like to thank you for everything! You were always available to answer questions, give us advice & guidance, and a massive help organising our day!
Please could you also pass on our thanks to all of the wonderful staff who worked on the day. Nothing was too much trouble, and everyone was super friendly and worked with a smile.
All of our family & friends commented on how fantastic the staff where and also how beautiful the venue looked.
Perfect Wedding
Venue Service
By James Lunn, on 14 Sep 2017Date of Wedding - 17 Aug 2017
Had the most perfect Wedding yesterday at the Hotel and so much of that is down to the staff. They were absolutely amazing and treated everyone so well. The service was first class and many people mentioned to me that they were so happy with how they were treated.
Special mention to Jemma, who from day 1 helped us so much organising everything was available to talk and answer any questions we had. Thank you Jemma.
Also a huge thank you to Tom the toastmaster who couldn't have done enough for us yesterday, was always there and did everything to make sure we and the guests were happy. He helped make the day what is was
Thank You
Venue Service
By Amy Middleton, on 19 Sep 2017Date of Wedding - 03 Aug 2017
I will never be able to thank you enough for everything that you did for both Alex and I!
We did see Dave before we left and explained to him how impressed we were! We've been to many 'hotel weddings' but couldn't believe how looked after our guests and ourselves were and how caring all of the staff around us were! Having you come up to the room to see me, with a bottle of prosecco too, really was such a thoughtful touch but I'll save all of this for our review! Also, the fireworks were such a magical moment and I can't thank you enough for going out of your way to make sure we could have these too!! We were and still are SO pleased with everything! xx