The Maplewood Bakery
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About
The Maplewood Bakery are based in Windsor, Berkshire, and specialise in bespoke cake designs for weddings and all other special occasions. Owner and chief baker Eleanor believes choosing what your cake will look and taste like should be one of the most exciting aspects of planning your wedding day. This is why she believes it should be the stand out centre piece through being visually beautiful and ridiculously tasty!! The Maplewood Bakery are confident they will create your dream wedding cake to complete your special day!
The Maplewood Bakery provide bespoke cakes for both intimate gatherings of 25 people and large-scale weddings for over 150 guests. Every creation they make is carefully brought together through the presentation and flavour, to suit your preferences. All of their cakes are entirely home-made; starting from the light, fluffy sponges, through to the fillings, including raspberry jam and lemon curd, and finishing with a perfectly whipped Swiss meringue buttercream to adorn the cake. Eleanor likes to decorate her cakes with beauitful fresh flowers and seasonal fruit of which are carefully chosen to compliment the rest of your wedding features.
You can contact Eleanor to schedule a complimentary consultation and cake tasting session to begin planning your dream wedding cake.
Highlights
Served in
Berkshire, Buckinghamshire, East London and Surrey
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3 reviews
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Sue A. Married on 12/09/2021
So disappointed!
We are so sad to provide this review. We met Eleanor at a wedding show and were impressed by her enthusiasm, the taste of her cakes and the pictures of her cakes that she showed us. We do appreciate that times have been difficult for those involved in the wedding sector. It has also been tough for those like us that planned a 2020 wedding and had to reschedule multiple times. There were 2 major issues: communication and the finished product. Communications with Eleanor was incredibly difficult. She never answered her phone, she never responded to voicemail messages. It always took multiple WhatsApp or email messages to get a response and the response frequently took ages. When you are planning a wedding, it is very difficult to deal with this level of communication. We raised the issue with Eleanor, she accepted that it had not been good, but promised that the cake would be amazing in keeping with the stunning venue for our wedding. Sadly it was not! Eleanor decorates her cakes with fresh flowers and gold leaf, and we wre promised an amazing cake. What a disappointment! The cake was sparsely decorated, there were very few flowers, mostly on the front, virtually none on the sides and none at all at the back. There was very little gold leaf. Our wedding photos of cutting the cake are embarrassing, because the cake was so underwhelming. Our guests fed back loads of lovely comments about the wedding. But not one commented on the cake. Eleanor blamed the lack of decoration on the florist, but at the end of the day, she was buying the flowers from the florist and if the level of communication with the florist was the same as it was with us, it was not surprising that there were issues. On the positive side the cake tasted nice, but the taste is gone in a moment, the images live on forever. We are so sad about this, we have seen some lovely wedding cakes that Eleanor has made, but ours was not one of them. Unfortunately we would not be able to recommend The Maplewood Bakery based on our experience.The Maplewood Bakery's reply:
Hi Sue, thank you for taking the time to leave a review.
First of all, we didn’t meet each other at a wedding fair we met at my home where I invited you and your husband to be round for a cake tasting.
As mentioned in the many messages we have exchanged since your wedding, I didn’t receive the number of flowers I had ordered from your wedding florist therefore I could only work with what I had to decorate the cake. With this being said, I was actually super happy with the end result of the cake.
As for the communication, I was slow in replying to you one time of which I apologised for and reassured you everything was set for your wedding date.
After four weeks of receiving extremely rude, offensive and threatening messages from you unless I refunded you the money for the cake, I am not surprised you left this review. This is in fact testament to your character and not a true reflection of the service I provided for you.
I wish you both well in the future. Eleanor -
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2 Parker Gardens SL4 2ST Chalvey (Buckinghamshire)
