have no words for the service or lack of service I have received at Bustle and Bow.

Leigh is very attentive and helpful at the point of buying a dress and after that becomes uncontactable.

During this time I read other reviews from brides that have experienced the same.

I simply wanted to collect the shoes I had ordered over two months before and arrange for a fitting.

After endless emails, messages through WhatsApp - all of which were ignored, my sister in law had to go to the shop on my behalf. Leigh was defensive and pretty much shut the door in her face.

I emailed again to say I would be collecting my dress and had decided to go elsewhere for alterations and a fitting. I also made her aware I had ordered my own shoes - they arrived in 24 hours! Clearly Leigh never placed an order for mine! I requested a refund for the ones I had never received from her.

Finally I got a response by email - to say I could collect my dress and that it was a shame I felt I had not had the service expected as ‘Leigh spoke so highly of me.’

When I arrived, Leigh informed me she had sent two pairs of shoes to my address! Interestingly neither of these have been received. She also said she had issued a refund for them. Here I am two weeks later, as expected my emails are being ignored and no refund has been received. She has had my money for months! I will be taking this further.

Leigh also told me alterations would be £200 max, I’ve paid a fortune so far!
If you want an experience to remember for the right reasons…go elsewhere!!!

Absolutely shocking that you can spend so much money and be treated in this way.

Read the reviews!!! So many brides have found themselves in the same position or worse.

Don’t touch this shop with a barge pole if you want a stress free wedding. To cut a long story short, I paid Leigh over £2200 for my daughter’s wedding dress in Sept 2023 (the wedding is Aug 2024).

Eight weeks before the wedding my daughter tried to contact Bustle & Bow to arrange her first fitting, as recommended by Leigh when we bought the dress. No response from Leigh to constant phone calls, emails or social media contacts. Eventually my daughter contacted the designer direct to be told that they no longer have a working relationship with Bustle & Bow and told my daughter that her dress had been ready to be sent to the shop since January 2024 but Bustle & Bow had not paid her so it had not been sent. The designer herself contacted Bustle & Bow and told them that one of their clients had been in touch with her. Miraculously the shop then responded to emails and an appointment was made for my daughter to have a fitting. We were told by the designer that be dress was going to be sent that day (27th June) by DHL.

Leigh has never had the courtesy to contact my daughter about her shoddy treatment over her wedding dress. We went on 27th June, collected the dress and my daughter has arranged her own seamstress for alterations as the service provided by Bustle & Bow is despicable. We just wanted to collect the dress and get out of there. They turned the whole experience of buying the most exciting dress in your life into the most stressful one and tainted it for my daughter. No explanation as to why the dress hasn’t been paid for when it had been paid for in full for 10 months! We actually doubted at times if we’d have a wedding dress at the end of it such was the lack of communication from Leigh. All very promising to start with but it’s a facade!

My 5th bridal shop and I definitely saved the best for last!
I'd recommend Leigh and Bustle & Bow to any bride. It was the most fun and most relaxed appointment. Leigh is so knowledgeable and I've managed to create a completely bespoke look which I am so excited about.
Now the worlds biggest Bustle & Bow fan!

Outstanding service, the best bridal appointment I had.
Wasn't salesy, or snooty, just down to earth and really good fun and said HELL YES to the most magical dress!