Avoid at all costs
Venue Service
By Dilwar Hussain, on 11 Oct 2018Date of Wedding - 05 Aug 2018
Only writing this to avert anyone else from making the mistake of booking this venue for their wedding like I did. As soon as they have your deposit they will lose complete interest in providing any kind of service. We hired the marquee for a summer wedding. The marquee linen was disgustingly dirty and the flooring is like a springboard which completely destroyed our wedding cake. The venue has no running water which we and our catering team were not informed of. The portable toilets they provide ran out of water halfway through the event which i am told has happened on previous occasions and yet has not been resolved. This left my quests unable to flush the toilets or wash their hands. On top of the sorry state the venue was in, it turns out they had another wedding in the venue two day's before and hadn't cleared up which meant they were cleaning well into the start of our wedding. I had raised my concerns with the venue months before the wedding but to no avail. This was a once in a lifetime event for me and my wife and Trunkwell House royally messed it up. Their response to all the issues is that they were not aware or guests hadn't approached them to complain which in someways would be fair had it not been for the fact staff were nowhere to be seen on the day. My advise to anyone considering this venue is STAY AWAYYYYY.
Dear Dilwar, We have already replied to all the queries that have been mentioned above and would like to re-iterate again. We dry hired the venue and we request the caterers to come and see the venue and facilities which was sadly not done. When the company were setting up your cake my operations manager did actually notice that it hadn’t been put together properly and commented on this because they hadn’t aligned the internal dowels correctly so this is another thing that we couldn’t control. It is unfair to say that we had no interest in your concerns as you emailed me previously and I came straight back to you. You wanted bedrooms the night prior but these weren’t available and you also wasn’t happy with your booking. There weren’t any issues reported with the toilets and there was also staff tidying these and the water was working fine. We have never had previous issues with the toilets so I’m not sure what the decorators would be referring too. The guests weren’t directed to the house because no one told us there was an issue with the toilets. Any venue have would have back to back weddings and all was done to keep the venue ready for your wedding.
Stepdaughter wedding
Venue Service
By Karen harper, on 24 Mar 2018Date of Wedding - 10 Mar 2018
Hello Tony and your team. I would just like to say what a absolutely wonderful day we had at Sam and Dan’s wedding on the 10th of March 2018.
Everything about the day was fantastic. Your team worked very hard to make all our day special which you did. Thank you so much...
Michael & Rebecca
Venue Service
By Michael Dean, on 11 Nov 2015
Hello Lauren,
We hope your are well and trunk well is keeping busy.
We are sorry this is a little late but with getting back off honeymoon and settling back into work life it's been busy, as you can imagine.
We just want to say a massive thank you to yourself and trunk well team for all the hard work and effort with making our special day unforgettable. Everything was perfect, how we imagine and planned it from the first time we stepped into trunk well and said yes to setting up our wedding there.
With the lead up to the wedding being stressful as you know so well it was a treasure to see our special day just flowed by with no faults or queries. There was not one single person who didn't put all there effort into making it flow.
We honestly can not thank you enough.
We will definitely put some kind words about trunk well into trip advisor. We have already recommended trunk well a few times to people who are looking to celebrate any occasion.
We hope you take care of yourselves and hope to see you again at some point within events.
All the best
Michael and Rebecca Dean
Xx
Beverley Taylor
Venue Service
By Beverley Taylor, on 11 Nov 2015
Hello Rosie
An enormous thank you to you and your colleagues for making Sunday such a special and fun day for our family and friends. Everyone has commented on what a wonderful venue Trunkwell is and how friendly the staff are.
Thank you also for dealing with the paramedics so efficiently. The lady who was taken ill is my son's fiancee's mother, Anne. She is back home and being monitored. We're all hoping she will be as right as rain very shortly.
Peter thoroughly enjoyed himself and I'm so glad I chose Trunkwell as a venue.
My only regret is that it made me realise how much I miss doing events planning. You have the best job going, even when clients get a bit demanding (as I know from experience)! If you ever need a part time sidekick let me know!!
Thanks again. I have put a review on Facebook. If I can do anything else for you just let me know.
Kind regards
Beverley
Natalie Packman
Venue Service
By Natalie, on 11 Nov 2015
Hi Lauren,
Just wanted to say thank you so much for all your help with the wedding. We had an amazing day and couldn’t fault a thing so thank you so much!
Kind Regards,
Natalie Packman
Cailigh Jones
Venue Service
By Cailigh, on 11 Nov 2015
Hi Lauren,
I wanted to thank you all so much for helping on the lead up to the wedding day and the day itself.
It was perfect and we wouldn't have spent it any other way!
Thanks,
Cailigh
Alice & Elliotts Wedding
Venue Service
By Penny, on 11 Nov 2015
Hi Rosie,
I have written to Bob to thank him and all the staff for putting on such a fabulous show last Saturday but I felt I should also personally thank you and Lauren for all the hard work you put in to make the day such a huge success.
You seemed to think of everything and nothing was too much trouble and I can't believe it's all over now. Anyway, I really appreciate everything you did for us all and hope we weren't too much of a pain!!
Many many thanks to you both and I hope we'll meet again before too long.
Very best wishes,
Penny.
Our Perfect Day
Venue Service
By Mrs Maria Weston, on 07 May 2013
We chose Trunkwell after seeing the venue on hitched.co.uk. Drove down the drive & fell in love with the venue at first sight which its gorgeous manor house exterior. Walk through the lovely house into beautiful manicured garden with a pretty permanent marquee.
On the build up to & on the day they couldn't have done more to make our day perfect. The food was delicious & the service first class!
On our special day, Trunkwell was made to feel like our home (lord & Lady of the Manor) with a beautiful Bridal Suite with a comfy 4 poster bed, lovely bathroom & a chaise underneath the window with a lovely view of the fields in the grounds.
We would definitely recommend Trunkwell to anyone who is looking to get married in the Berkshire/ Hampshire Area
wedding 20th april 2012
Venue Service
By dave powley, on 01 May 2012
trunkwell is the best place you could wish for my son was married there in april and i could not have been more pleased first class in every way.The staff were the best i have ever come across the setting, food was excellent they made us feel we were the most important people in the world well done Trunkwell you wont do better than this place for any function cant praise them enough
What an amazing day
Venue Service
By Lucy and Mark, on 09 Aug 2011
We just wanted to write and thank you for your support in making our wedding day amazing. We had a fantastic time, and have been so impressed by the amazing service you have provided. Nothing has ever been too much trouble, and you have gone above and beyond to help us with the planning of our wedding. All our guests have commented on how special they thought the venue was, how great the food has been and how impeccable the service was.
We have had such a special day, and you have played a major role in achieving this. We cannot thank you enough and we really appreciate all the effort and hard work you have put into our wedding.
Thank You
Venue Service
By Natalie, on 09 Aug 2011
Just wanted to say thank you to you and your staff you went above and beyond your call of duty on my wedding day, all my guests described my wedding as amazing and a big part of that was down to you. The food was amazing and it was decorated beautifully. The bouncy castle was a great idea and im sure all the children will agree.
I can’t thank you enough for everything you did for us we really do appreciate it.
We had an AMAZING day
Venue Service
By Seana, on 05 Jul 2011
Thank you very much for making our wedding day so special, we had endless comments on how good the food was and how beautiful the venue looked, it was exactly how we envisioned! (I believe the marquee dressing is credit to Jackie & team! )
The grounds looked great too and the garden games were a hit with the children! The dining & bar staff did a great job and were very efficient, Mada was fantastic, ensuring we were always kept informed, at ease and happy on the day, she did a great job of coordinating all the staff in a very professional manor! Stephanie, thank you for doing a great job in the last few weeks getting us organised for the big day! The DJ was great, he played a mixture of songs which everyone enjoyed. Peter Craft, the toastmaster was excellent, great attention to detail and was very subtle which is what we wanted, he did a fab job of making sure the day flowed. We had an AMAZING day!