Missing items taken from the venue and lack of a good response from the team and security as to what happened.

We are saddened to have to write this review as our overall experience with the Waldgrave Suite was efficient, well organised and our contact was superb to work with in the run up to the wedding and on the day. The food from St Margaret’s University was excellent and the catering staff were also brilliant.

Our complaint lies with the lack of safety and security the venue has to offer which is easily accessible to the university.

The day before the wedding we were told we would have the whole space to set up and leave our personal things, however there were tours happening throughout our time setting up and strangers wandering through our spaces and being encouraged to take pictures by their guide. On this day my very expensive prescription sun glasses went missing and still have not been returned to me. This was an incredibly stressful way to start our wedding preparations.

My husband and I were the last of our guests to leave the venue on the day of the wedding and had left behind some gifts to pick up the next day. Sadly some of there gifts including a very expensive bottle of whisky belonging to the groom late grandad was not there in the morning . There were also presents which had been moved around to other bags and replaced with other gifts. One of the items that was taken was a bright blue bag.

When we asked the venue to check the CCTV they were less than enthusiastic to help us get to the bottom of this and deflected the evidence we had give them as “speculative” and deflecting blame on our guests who had already left by the time the items went missing. They said that they hadn’t been able to see a bright blue bag on any of their CCTV. There is CCTV around the building and including the university and we found their unhelpful response alarming.

We asked several times to take this situation further with the venue and also to arrange an offical complaint with the venue to and we still haven’t heard back months later. Leaving our only option to leave this review here.

We were also sadly dealing with this on our honeymoon.

In meetings with the venue I had raised the issue of security on multiple occasions, as I was becoming increasingly aware of how much access strangers would have to our wedding and proximity to our space.

It left a bad taste in our mouth on what had been an incredible wedding having our guests ask us if we liked the gifts which we did not receive as they had been removed overnight/early morning.

The venues lack of responsibility and also empathy for our situation has led us to leave this review and hopefully be helpful to other couples to ensure the security of their chosen venue.

We hired the Waldegrave Suite for our wedding along with Strawberry Hill House. It was the perfect venue for eating, speeches and dancing. Emily and Hayley were amazingly helpful in the run up and on the day itself and we couldn’t recommend them more. The memories will live with us forever. Thank you!

Thank you team, for helping Chris and I coordinate our perfect winter wedding! Your attention to detail is unparalleled and you made the planning process very easy. Everyone enjoyed the day and our guests were incredibly impressed with the venue, and the quality of the catering. You made the whole process incredibly easy! We really appreciate it.