By Mr & Mrs Harris, on 22 Nov 2017Date of Wedding - 23 Sep 2017
Wow - what else can I say. We had the best day and you made all our guests feel special. So many compliments all round about the food which was just perfect. Would recommend 100%. Day was so smooth and stress free and the Watermill was the perfect setting.
Complete denial of complaints
By Martha, on 03 Nov 2017Date of Wedding - 02 Sep 2017
Parts of our day were perfect. The venue looked great & the staff worked so hard. Unfortunately, we had numerous problems before, during & after the wedding. There were errors on the paperwork, some of our things (inc 4 bottles of champagne) went missing, & more worryingly, money was stolen from a lockup.
I spoke to a manager to find out what investigation had been carried out about the money & where our stuff was. All I wanted was for someone to apologise that we'd had a bad experience & reassure me they'd look into it. But I didn't get any of that.
Instead, the manager called me & was very sarcastic & dismissive. Everytime I tried to talk, he interrupted me until he eventually went silent & said: "I hope that pause was long enough as I wouldn't want to be accused of interrupting you". I have never been spoken to so badly in a professional context, nor have I been accused of lying.
I am so shocked that such a popular venue doesn't have a more professional way of dealing with complaints. I've worked in customer service & the first thing you learn is that you listen, treat with respect, never lose your rag & try to deal with the problem (after investigating). Instead I got a blanket denial of any responsibility, no apology & a threat of legal action if I posted online about it. I wasn’t blaming them for a minute. But a theft occurred on their premises and it should be taken seriously.
It’s such a shame because if the customer service had been better I would be wholeheartedly recommending this place. And I still do to an extent. Just be wise to the fact that they won’t help you if something goes wrong.
Our Perfect Day!
By Kate Edmondson, on 09 Sep 2017Date of Wedding - 18 Aug 2017
We got married on the 18/08 and had the best day ever! Laura, our wedding co-ordinator was absolutely perfect from start to finish. They provided a quick response to my copious amounts of emails and questions and nothing was too much trouble. On the day Laura made sure everything went perfectly and even helped fan my dress so all the bridesmaids could walk down the aisle without any gaps - There was nothing she wouldn't do to help. The caters Priston Mill use are amazing and our food was perfect. I would recommend Priston Mill for anybody getting married, but particularly the watermill if you have a wedding with sub 100 guests. It is quaint but very personable and unique. For us, it was the perfect day - Thank you Priston Mill xXx
By Laura & Jay, on 07 Sep 2017Date of Wedding - 31 Mar 2017
We had a really great time, everything ran like clockwork. Many thanks to all at Priston Mill.
By Pam & Trevor, on 01 Jul 2016
I know Priston Mill is busy with weddings throughout the year but they made the day personal to us, just as we wanted it. The food was wonderful and the venue perfect. Thank you!
By Robyn Veale, on 14 Feb 2016
Let me start by saying, just book it. You will not be disappointed. We had the most fantastic day and couldn't have asked for more. They blew every other venue we have seen/been to and am so glad we chose to spend our special day at the tythe barn. The photographs do not do the venue justice for just how beautiful it is. All of our guests were amazed with it! The staff were all lovely and our wedding co-ordinator Laura did a fantastic job of bringing our vision into life! She was very attentive throughout the day and ensured that everything ran smoothly. It was just perfect! You will not be disappointed!
What a day!!
By Charlotte D, on 24 Oct 2014
Our big day ran so smoothly. We had guests with dietary requirements who really appreciated the attentiveness of the the staff. Our family also noticed what a great job they did at being calmly efficient. We enjoyed every second!
By Eleanor, on 13 Oct 2014
The staff were very efficient and unobtrusive. The meal was excellent and considering the different nationalities and dietary requirements it must have been more difficult but everyone enjoyed it. So many people said that it was the best wedding they had been to!
The management skills were excellent and much time was spent on making sure everything went smoothly - if there were any problems or disasters it certainly wasn't noticed by us!!
By Karen Fisher, on 04 Apr 2014
Massive thank you to all at Priston Mill for making my son's wedding, a truly amazing and magical day. Everyone did a great job and really looked after us all. Would highly recommend to anyone looking for a stunning venue, so make sure you take a look.
Brilliant venue and service
By David Shelton, on 07 Oct 2013
The venue and customer service are both excellent. The support we received at the planning stage through to the day itself was first class - the food and organisation were both perfect and we strongly recommend Priston Mill. It is very good value for money and a great location.
By Anna Cummin, on 16 Sep 2013
My son got married here last Saturday and the venue was perfect, staff were friendly, helpful, knew what they were doing and were not at all intrusive or pushy. The food was outstanding. Overall there is nothing we would have changed.
The best wedding
By Helen & Keith, on 30 Aug 2013
We had the most fabulous day at the Priston Mill on the 18th August 13. All of our guests couldn't believe what a lovely setting the Priston Mill was (all had travelled from outside the area) . We and they were blown away by the food, drinks, canapes, ambience, setting and most have said it's the best wedding they'd ever been to! Can't congratulate the Priston Mill enough on being the best, we would recommend it every time. I know it's extremely popular but now we can understand why. You made our day perfect!