Professional and friendly
Venue Service
By Lara and Kieran, on 06 Dec 2018Date of Wedding - 01 Dec 2018
Saturday surpassed all our expectations and was literally the best day ever. Kieran and I thoroughly enjoyed ourselves and we couldn’t have asked or wanted anything more. The staff on the day were so attentive, professional and friendly and were always walking around with a smile on their faces. Our guests commented on how wonderful the staff were and you guys really did smash it.
Such a brilliant day
Venue Service
By Rachael and Matthew, on 22 Nov 2018Date of Wedding - 17 Nov 2018
We just wanted to pass on our thanks and appreciation for a fantastic day on Saturday.
The team on the day were brilliant from Caitlin, Jess and Antonio to the waiting/bar staff. The venue looked incredible and the food was delicious. Our guests frequently commented on how great the day was and we really appreciate everyone's efforts in making it such a brilliant day.
Seamless and unforgettable!
Venue Service
By Charlotte & Toby, on 14 Dec 2018Date of Wedding - 25 Oct 2018
Thank you so much for making our wedding experience so special. We and our families had the best couple of days which is testament to you. Ann, Jess, Annette and everyone worked so hard to make it seamless and unforgettable. We received so many compliments on the services and how each and every staff member was so kind and helpful. We will remember it forever!
Professional and seamless
Venue Service
By Julia & Martin, on 05 Oct 2018Date of Wedding - 22 Sep 2018
Thanks everyone at Bijou for a great day on Saturday. The service and management of the event was excellent and we had the perfect day. Even the rain made it better as everyone remained in the house and couldn’t disperse, adding to the atmosphere. A special mention to the waiting staff during the banquet - I have had a number of comments from guests saying how professional and seamless it was.
We have had no end of compliments
Venue Service
By Lauren & Ashley, on 05 Oct 2018Date of Wedding - 15 Sep 2018
Philippa, I just wanted to say a huge thank you to yourself, Casey, Ann and the rest of the Bijou team who all helped make our wedding day the best it could be. We had a wonderful day and so did our guests - we’ve had no end of compliments on not just the beauty of Notley, but the quality and service level too. We wish we could do it all over again!
A memorable day
Venue Service
By Katherine & Ben, on 05 Oct 2018Date of Wedding - 25 Aug 2018
Thanks for a fantastic wedding at Notley. We had a wonderful day and all our guests said how lovely the venue was. We were extremely well looked after so would like to say a massive thank you to all the staff at Notley for making our day so memorable.
Every detail exceeded all of our expectations
Venue Service
By Nicole & Ricky, on 05 Nov 2018Date of Wedding - 24 Aug 2018
Notley Abbey takes no introduction as an incredibly breath-taking venue. The driveway is literally to die for and the historic property with modern touches is every bride’s dream. What the pictures don’t tell you however is how incredible the staff are at Notley and how they are the true selling point to this venue. From the first time we viewed the venue right up to our big day the staff at Notley were absolutely flawless and they held our hands throughout the whole process making sure that we were stress free at all times. Everyone told me before the wedding not to be disappointed is something goes wrong as nobody will notice on the day. I can honestly say that not a single detail was out of place and that was totally down to the staff at Notley. The waiters and waitresses were the most professional young people I have ever come across and this was commented on by all of our guests. We would absolutely recommend Notley Abbey to anyone that was considering this venue. The venue, the staff, the food absolutely every detail exceeded all of our expectations.
Wedding Perfection
Venue Service
By Natalie & Matthew, on 20 Aug 2018Date of Wedding - 12 Aug 2018
I just want to say that we couldn’t have asked for more from you all. From the very first time we came to visit Notley and was shown round by Ushi, to wedding planning Wednesdays and all the emails on here, through to yesterday. Lisa was incredible, as was Ushi. I was so happy when Lisa said that my dress was ‘so Notley’ :) the food, drink, staff were perfection. Thank you thank you thank you!
Problem with Evening Food
Venue Service
By Richard and Alex, on 22 Aug 2018Date of Wedding - 28 Jun 2018
no tasting or even photographs were available to help us chose our evening buffet, despite us asking to see at least some pictures. On the day we were disappointed by the poor quality of the evening buffet and we received some rather upsetting negative feedback from guests. Essentially we had ordered Focaccia with different toppings together with roasted vegetables. Our hearts sank when we saw the very thick blocks of bread topped with a very thin layer of topping. The vegetables appeared to primarily consist of rather mushy red peppers in small bowls.
As we were having a lovely day and did not want to detract from our enjoyment, we did not complain at the time, or even admit to each other that we had been disappointed.
After we returned from honeymoon we made a complaint to Bijou, asking for some financial compensation - given that the day cost us nearly £20K! Bijou then seemed determined to tell us why there wasn’t a problem without actually inquiring into our concerns to find out exactly why we were dissatisfied. They made constant reference to their internal quality control processes and the fact that the food was actually eaten and they then got stuck on the fact that we had not said anything on the day. As we pointed out, our guests were extremely hungry by that point and we did not want to start complaining on the day of our wedding.
Bijou seemed determined to deny that they had an unhappy customer and effectively accused us of lying because we had not complained on the day.
In the process Bijou revealed themselves to be a somewhat arrogant and profit rather than customer centric organisation, which was a shame given most aspects of their service were very good.
Better than we could have possibly imagined
Venue Service
By Ffion and Ben, on 11 Jul 2018Date of Wedding - 16 Jun 2018
We had the most perfect day on Saturday - every single thing was better than we could have possibly imagined. The staff were unbelievably helpful and professional, the food was delicious and there wasn’t a single guest who didn’t comment on how wonderful the setting was. Thank you so much!
So friendly and professional
Venue Service
By Becky & Chris, on 20 Aug 2018Date of Wedding - 07 Jun 2018
Hi Ann and all the team at Notley Abbey, I finally had all the wedding photos so thought it was a good opportunity to write and thank you for all of your support - and share some pictures! We had the most fantastic day - the pictures capture all of the joy, it was overflowing all day, everyone had the best time. From the moment I arrived in the morning, Lisa was fabulous, put me at ease, and looked after me so well. She was amazingly thoughtful, dealt with a slight lunch hiccup very professionally (my guests fault!), and generally steered us all like the captain of a slightly chaotic ship. She also put my boys at ease and gave us some training on how to walk down the aisle - it was all very much appreciated! The staff were incredible all day actually. Kerry was also great when she took over. All of the staff are so friendly, professional and so happy and genuine too. It really made the day extra special. Many of the guests commented on it as well. A special thanks to Ann, for putting up with all of my emails, and calmly pointing me in the right direction with the planner. It all felt so easy. The food tasting day was the best!! As I couldn’t actually eat at the wedding, I was glad I had had the opportunity to eat the delicious food. Thanks again!
We had a magical day!
Venue Service
By Claire and Steven, on 11 Jul 2018Date of Wedding - 04 Jun 2018
We have just arrived back from our honeymoon in Croatia and are still enjoying talking about our wedding day in detail. We had a magical day which was due, in a large part, to the wonderful venue, food and staff. Everything ran very smoothly and nothing was too much trouble for your excellent management team - please pass our thanks on to everyone involved in the day - particularly Lisa who was amazing!