About Grosvenor Pulford Hotel & Spa Wrexham Road, Pulford, ChesterCheshire, CH4 9DG The Grosvenor Pulford Hotel and Spa is an award-winning wedding venue located in the charming and historic city of Chester. Whether you’re planning a small and intimate gathering or a large celebration, this is a truly magnificent setting for your day. Licensed to hold civil ceremonies and partnerships both indoors and outdoors, The Grosvenor Pulford offers the you the chance to create the day you have always dreamed of – all under one roof. The Grosvenor Suite is a truly impressive setting for weddings of between 50 and 220 guests, with a private entrance and bar this is the ideal place to celebrate your marriage. The Belgrave and Westminster Suites can be arranged to accommodate anywhere between 10 and 100 guests. It can be hired as individual suites for smaller weddings or combined with a luxurious lounge area to offer even more space to larger parties. The charming Lakeside Gazebo is a romantic place to say ‘I do’ during the summer months. With its magical surroundings, thatched roof and views of the lake, you are guaranteed an unforgettable experience here. The manicured gardens are the perfect setting for your wedding photography, from countryside backdrops to a lake with a bridge, centre island and a picturesque courtyard with a central fountain – you’ll be spoilt for choice. The hotel also boasts 73 en-suite bedrooms, each individually designed with comfort and luxury in mind. From standard rooms to deluxe and superior rooms, there is an accommodation option to suit everyone. If you or your guests would like to extend your stay beyond the wedding celebration, then you can also enjoy the exquisitely designed Mediterranean themed restaurant, stylish bar serving gastro style pub food, and the luxurious spa. Spa by Kaisa features 6 indulgent treatment suites, 3 relaxation rooms, a VIP couples suite with hydrotherapy bath, a traditional Turkish Hamman, an Arabian Rasul, swimming pool, sauna, steam room, Jacuzzi, state of the art Technogym gymnasium, outdoor tennis court, Spa Boutique, Spa Eatery and the uniquely stunning Asian Sensory Garden. If The Grosvenor Pulford Hotel and Spa sounds like the perfect wedding venue for you, contact the team to find out more or to arrange a viewing. • Facilities for large and small Weddings with flexible and elegant event space • Civil Ceremonies and Civil Partnerships can be performed here outdoors and indoors • Idyllic settings for photographs within the stunning gardens • Special All Inclusive Packages available • Discounted Accommodation Rates for Guests • Your own dedicated events planner on-hand to help with the planning and preparation Special Offers £3,500 for 50 day and evening guests throughout 2019 and early 2020! Late Availability Getting married in November, December, ? Upcoming Wedding Fairs Find out when the next Wedding Fair at Grosvenor Pulford Hotel & Spa is
Facilities at Grosvenor Pulford Hotel & Spa Venue Type : Civil Ceremony Licence In the Country Large Hotel Outdoor LicenseEvening Entertainment : Evening Reception Facilities Dance Floor Entertainment Licence Live Band Facilities DJ FacilitiesOvernight Accommodation : Overnight Accommodation for Wedding Couple Overnight Accommodation for GuestsVenue Leisure Facilities : Swimming Pool Health Suite Beautician Fitness Centre Dining Options : Seated Meal Facilities Buffet Meal Facilities In House Catering Alcohol Licence Corkage OptionCapacity : Less than 30 guests 30 to 50 guests 50 to 75 guests 75 to 100 guests 100 to 150 guests 150 to 250 guestsVenue Staff Assistance : Wedding Coordinator Master of Ceremonies/ ToastmasterOther Features : Confetti Permitted Disabled Facilities Car Parking Pets Welcome
Grosvenor Pulford Hotel & Spa Reviews (80) Write a review Amazing Venue Service By Paul and Hannah Giggins, on 03 Jul 2019Date of Wedding - 25 May 2019 Emma Simon, our Wedding coordinator was fantastic. She answered any questions I had and went above and beyond. Ben and Alastair greeted us on the day and made the day itself run so smoothly. The whole process from start to finish was amazing. All members of staff went above and beyond to make our day special; everything was taken care of so we could sit back and enjoy our day. Our day was just how we imagined it to be.... and more!Everything worked like clockwork Venue Service By Graham and Dana, on 16 May 2019Date of Wedding - 11 May 2019 Everything worked like clockwork and we were very impressed with every aspect of the service provided. The lady working for Marius on Saturday evening was particularly attentive and greatly added to the success of the more important aspects of the event. The food was delicious too. We were very impressed with the quality of the bedrooms and the complimentary gifts provided with them. Breakfast was plentiful and tasty. The staff at reception were also friendly and helpful and so were the kitchen staff when storing and cutting the cake. We will certainly come back to The Grosvenor soon for lunch as it will always be a hotel with a special place in our hearts.Would love to do it all again! Venue Service By Elizabeth and Joseph, on 16 May 2019Date of Wedding - 04 May 2019 Emma Simon; we want to say a massive thank you for all of your help over the last couple of years; you've been absolutely amazing. Cannot thank you enough. The staff on the day were fabulous too especially the man in charge; he was brilliant and on top of everything. We had an amazing day and can't believe it's all over with. Would love to do it all again.Wedding 18 April 2019 Venue Service By Lynn Rees-Davies and Greg Davies, on 23 Jun 2019Date of Wedding - 18 Apr 2019 We chose the Grosvenor Pulford for our wedding venue as we thought it was ideal. Unfortunately the staff were not. Prior to the wedding, coordinators advised nothing would be a problem, or too much trouble, however the day before the wedding (quite a number of rooms were booked for bride, family and friends) we were not even met by a coordinator even after asking at reception - everything seemed too much trouble and the morning of our special day staff were evasive, unhelpful, disorganised and dismissive. A catalogue of events caused stress and anxiety. A wedding schedule was completed but not completely adhered to which resulted in the middle tier of our cake having to be binned. Emails were sent and met with staff - to raise our concerns - this was to be looked into, no explanation was giving. A letter was sent to the owner who also gave no explanation and totally disregarded the situation regarding the cake. The letter also stated that now we have got it off our chest she hoped that our negative experience would not deter us from returning to the hotel. This is unsatisfactory and totally unacceptable especially for a hotel that was supposed to have such high standards.Nelson Hotels, * at Grosvenor Pulford Hotel & Spa responded to this review on 25/06/2019 11:05:05We have been involved in an ongoing dialogue with you regarding your concerns since the date of your wedding in mid-April. Since that date, members of our wedding team met with you in person to discuss your concerns in detail. After this meeting we received an email from you in which you expressed appreciation for the opportunity to meet with them and openly and honestly air your concerns face to face. At this point we believed the matter to be closed, but you then sent a letter of complaint to the hotel owners repeating your concerns, all of which we believe we thoroughly addressed in the previous meeting. The owner responded to your letter of complaint, clearly reiterating our position. Now you have chosen to begin leaving negative reviews on the internet regarding your experience, which we acknowledge you are completely within your right to do. That said, we are completely within our right to respond to these reviews and counter with our point of view. The Grosvenor Pulford Hotel & Spa is proud to have a thoroughly experienced, dedicated and hardworking wedding team who put countless hours into working with couples from the moment they first visit, to the end of their wedding day. We successfully organise and manage hundreds of happy ceremonies and celebrations each and every year, and have a very long list of positive testimonials supporting this. Due to fact we run so many weddings each year, we have robust, proven procedures in place to ensure ceremonies take place calmly and as planned. For clarity, our wedding coordinator is responsible for handling everything up to the eve of your wedding, before handing over to the master of ceremonies on the day itself, which would've been discussed in one of the meetings you had with the team ahead of the wedding. We freely admit that like all businesses errors do on occasion occur. When they happen our committed team work quickly to resolve them to the very best of our abilities so circumstances can move forward in a positive fashion. We don't believe the circumstances that are presented here portray an accurate or fair commentary of the the events of the day, the amount of hard work that went into the preparation of the event from our staff both in the run up to or during the wedding, or the events that have followed. At this point we remain unclear what exactly you believe we should do to remedy your concerns, because as we mentioned earlier, you indicated in your subsequent meeting and emails to the team that they had been dealt with to your satisfaction. Exactly what we wanted! Venue Service By Kerry & Daryl Best, on 02 May 2019Date of Wedding - 09 Mar 2019 Emma Simon seemed to show a genuine interest in our wedding plans and requirements and spent a lot of time explaining our options and costs etc. She answered any questions we had and was very helpful. On the day, everything was well planned and organised. It went exactly how we wanted it to. Everybody had a really good night. Everyone enjoyed the food and there was more than enough for everyone.THE BEST! Venue Service By Emma Heaton, on 22 Aug 2018Date of Wedding - 28 Jul 2018 Emma, the Wedding coordinator was very bubbly and enthusiastic and nothing was too much trouble. Big thanks to Emma for her contact and support in the run up and planning...The bridal open evenings and wedding fayres were also great and the staff there were helpful and supportive. Alastair went above and beyond with last minute requests on the day. A huge thank you for making our big day the BEST!We will be returning again and again!!!! Venue Service By Emma Murphy, on 22 Aug 2018Date of Wedding - 10 Jun 2018 Emma Simon, the Wedding coordinator was fab. She put me at ease and nothing was too much trouble even with the questions I had and the continual changes. The feeling was 'this is your day and you can have what you want'. The room looked amazing; I was blown away and just as planned and asked for. My mum was particularly impressed with reception/reservations who took great care of looking after 'Penny' her little dog. We will be returning again and again! Especially on our Anniversary!We can't wait to return! Venue Service By David and Emma Lyth, on 21 Jun 2018Date of Wedding - 27 May 2018 Both Emma Simon and Emma Smith helped us to plan our Wedding Day. Both were a pleasure to deal with and very approachable especially at wedding open evenings which we often used to ask questions at. Emails were always responded to quickly too. I don't think we met Alastair beforehand but as soon as we pulled up we were made to feel incredibly welcome and he immediately provided us with a reception drink. He explained how the day would run and took us aside every now and again to explain what was going to happen next - we found this really helpful. We never felt rushed and the room turnaround was handled brilliantly. All of the staff were so polite and professional. Special thanks to Aaron who gave some words of encouragement to David who left the room to get some fresh air before the speeches! The food was delicious. Breakfast the next day was also lovely. The new refurbished restaurant is superb! We look forward to returning to the Grosvenor Pulford in the future.Thank you, thank you, thank you! Venue Service By Andy and Jamie, on 19 Apr 2018Date of Wedding - 31 Mar 2018 From the day Emma Simon took over from the previous wedding coordinator Katherine, she was amazing. The whole day was beyond perfect, in our wildest of dreams it couldn't have gone as well as it did! Alastair was amazing too. Our family fell in love with him and everyone said how 'on it' he was! We have been inundated by guests telling us it was literally the best wedding they had ever been to, The food blew everyone away and the service too; Alastair and the Chef were unbelievable! The turn around and presentation of the room was amazing too. Every time we came in after turn around it was like a totally different room. Everything was perfectly laid out and the room never looked short of perfect. To say we want to do it all over again is an understatement! Thank you, thank you, thank you! The day was literally the happiest of our lives. We will definitely be back to stay MANY times in the hotel -we want to move in!Perfect! Venue Service By Rachel Burney, on 02 May 2018Date of Wedding - 16 Mar 2018 Emma Simon was brilliant throughout the planning. Nothing was any trouble. Emma, Alastair, Aaron and George really made our day. They all welcomed us and made us feel so special for the whole weekend, not just our wedding day. The venue is perfect, the staff are perfect and the food is perfect.The Hotel is stunning! Venue Service By Mrs and Mrs McHugh-Quinn, on 21 Jun 2018Date of Wedding - 09 Mar 2018 Following our showround with Emma Smith, her kind words, courteous manner and information encouraged us to make the right decision to book the Grosvenor for our special day. Both Emma Simon and Nia Rostron were extremely helpful and courteous in helping us plan our Wedding day. Both had excellent communication and organisational skills. Alastair made us feel very relaxed on the morning of our Wedding. Throughout our stay Alastair regularly checked in with us to ensure that everything was to our satisfaction. The Chef was extremely accommodating in regards to special dietary requirements. All our guests were extremely pleased with the standard of food and service. The Hotel is stunning and has very well kept grounds. All staff are very welcoming and friendly and the Hotel has a very relaxed atmosphere.Best day ever! Venue Service By Ansley and Andy Reid, on 19 Apr 2018Date of Wedding - 03 Mar 2018 The Grosvenor Pulford was the first place we visited. We didn't need to see anywhere else! Emma made everything perfect and easy to organise. Emma was available for questions and helped with everything. Alastair was well organised and made sure everything ran like clockwork. The food was fantastic and so was the DJ! He played all the songs we requested. The function suite was set up perfectly. Aaron behind the Bar is a credit to the Hotel. Fantastic lad, helpful, good sense of humour and a pleasure to speak to. Nothing was too much trouble for him. We had the best day ever - made perfect by your amazing staff, especially Emma and Aaron. Prev Page 1 of 7 Next
Amazing Venue Service By Paul and Hannah Giggins, on 03 Jul 2019Date of Wedding - 25 May 2019 Emma Simon, our Wedding coordinator was fantastic. She answered any questions I had and went above and beyond. Ben and Alastair greeted us on the day and made the day itself run so smoothly. The whole process from start to finish was amazing. All members of staff went above and beyond to make our day special; everything was taken care of so we could sit back and enjoy our day. Our day was just how we imagined it to be.... and more!
Everything worked like clockwork Venue Service By Graham and Dana, on 16 May 2019Date of Wedding - 11 May 2019 Everything worked like clockwork and we were very impressed with every aspect of the service provided. The lady working for Marius on Saturday evening was particularly attentive and greatly added to the success of the more important aspects of the event. The food was delicious too. We were very impressed with the quality of the bedrooms and the complimentary gifts provided with them. Breakfast was plentiful and tasty. The staff at reception were also friendly and helpful and so were the kitchen staff when storing and cutting the cake. We will certainly come back to The Grosvenor soon for lunch as it will always be a hotel with a special place in our hearts.
Would love to do it all again! Venue Service By Elizabeth and Joseph, on 16 May 2019Date of Wedding - 04 May 2019 Emma Simon; we want to say a massive thank you for all of your help over the last couple of years; you've been absolutely amazing. Cannot thank you enough. The staff on the day were fabulous too especially the man in charge; he was brilliant and on top of everything. We had an amazing day and can't believe it's all over with. Would love to do it all again.
Wedding 18 April 2019 Venue Service By Lynn Rees-Davies and Greg Davies, on 23 Jun 2019Date of Wedding - 18 Apr 2019 We chose the Grosvenor Pulford for our wedding venue as we thought it was ideal. Unfortunately the staff were not. Prior to the wedding, coordinators advised nothing would be a problem, or too much trouble, however the day before the wedding (quite a number of rooms were booked for bride, family and friends) we were not even met by a coordinator even after asking at reception - everything seemed too much trouble and the morning of our special day staff were evasive, unhelpful, disorganised and dismissive. A catalogue of events caused stress and anxiety. A wedding schedule was completed but not completely adhered to which resulted in the middle tier of our cake having to be binned. Emails were sent and met with staff - to raise our concerns - this was to be looked into, no explanation was giving. A letter was sent to the owner who also gave no explanation and totally disregarded the situation regarding the cake. The letter also stated that now we have got it off our chest she hoped that our negative experience would not deter us from returning to the hotel. This is unsatisfactory and totally unacceptable especially for a hotel that was supposed to have such high standards.Nelson Hotels, * at Grosvenor Pulford Hotel & Spa responded to this review on 25/06/2019 11:05:05We have been involved in an ongoing dialogue with you regarding your concerns since the date of your wedding in mid-April. Since that date, members of our wedding team met with you in person to discuss your concerns in detail. After this meeting we received an email from you in which you expressed appreciation for the opportunity to meet with them and openly and honestly air your concerns face to face. At this point we believed the matter to be closed, but you then sent a letter of complaint to the hotel owners repeating your concerns, all of which we believe we thoroughly addressed in the previous meeting. The owner responded to your letter of complaint, clearly reiterating our position. Now you have chosen to begin leaving negative reviews on the internet regarding your experience, which we acknowledge you are completely within your right to do. That said, we are completely within our right to respond to these reviews and counter with our point of view. The Grosvenor Pulford Hotel & Spa is proud to have a thoroughly experienced, dedicated and hardworking wedding team who put countless hours into working with couples from the moment they first visit, to the end of their wedding day. We successfully organise and manage hundreds of happy ceremonies and celebrations each and every year, and have a very long list of positive testimonials supporting this. Due to fact we run so many weddings each year, we have robust, proven procedures in place to ensure ceremonies take place calmly and as planned. For clarity, our wedding coordinator is responsible for handling everything up to the eve of your wedding, before handing over to the master of ceremonies on the day itself, which would've been discussed in one of the meetings you had with the team ahead of the wedding. We freely admit that like all businesses errors do on occasion occur. When they happen our committed team work quickly to resolve them to the very best of our abilities so circumstances can move forward in a positive fashion. We don't believe the circumstances that are presented here portray an accurate or fair commentary of the the events of the day, the amount of hard work that went into the preparation of the event from our staff both in the run up to or during the wedding, or the events that have followed. At this point we remain unclear what exactly you believe we should do to remedy your concerns, because as we mentioned earlier, you indicated in your subsequent meeting and emails to the team that they had been dealt with to your satisfaction.
Exactly what we wanted! Venue Service By Kerry & Daryl Best, on 02 May 2019Date of Wedding - 09 Mar 2019 Emma Simon seemed to show a genuine interest in our wedding plans and requirements and spent a lot of time explaining our options and costs etc. She answered any questions we had and was very helpful. On the day, everything was well planned and organised. It went exactly how we wanted it to. Everybody had a really good night. Everyone enjoyed the food and there was more than enough for everyone.
THE BEST! Venue Service By Emma Heaton, on 22 Aug 2018Date of Wedding - 28 Jul 2018 Emma, the Wedding coordinator was very bubbly and enthusiastic and nothing was too much trouble. Big thanks to Emma for her contact and support in the run up and planning...The bridal open evenings and wedding fayres were also great and the staff there were helpful and supportive. Alastair went above and beyond with last minute requests on the day. A huge thank you for making our big day the BEST!
We will be returning again and again!!!! Venue Service By Emma Murphy, on 22 Aug 2018Date of Wedding - 10 Jun 2018 Emma Simon, the Wedding coordinator was fab. She put me at ease and nothing was too much trouble even with the questions I had and the continual changes. The feeling was 'this is your day and you can have what you want'. The room looked amazing; I was blown away and just as planned and asked for. My mum was particularly impressed with reception/reservations who took great care of looking after 'Penny' her little dog. We will be returning again and again! Especially on our Anniversary!
We can't wait to return! Venue Service By David and Emma Lyth, on 21 Jun 2018Date of Wedding - 27 May 2018 Both Emma Simon and Emma Smith helped us to plan our Wedding Day. Both were a pleasure to deal with and very approachable especially at wedding open evenings which we often used to ask questions at. Emails were always responded to quickly too. I don't think we met Alastair beforehand but as soon as we pulled up we were made to feel incredibly welcome and he immediately provided us with a reception drink. He explained how the day would run and took us aside every now and again to explain what was going to happen next - we found this really helpful. We never felt rushed and the room turnaround was handled brilliantly. All of the staff were so polite and professional. Special thanks to Aaron who gave some words of encouragement to David who left the room to get some fresh air before the speeches! The food was delicious. Breakfast the next day was also lovely. The new refurbished restaurant is superb! We look forward to returning to the Grosvenor Pulford in the future.
Thank you, thank you, thank you! Venue Service By Andy and Jamie, on 19 Apr 2018Date of Wedding - 31 Mar 2018 From the day Emma Simon took over from the previous wedding coordinator Katherine, she was amazing. The whole day was beyond perfect, in our wildest of dreams it couldn't have gone as well as it did! Alastair was amazing too. Our family fell in love with him and everyone said how 'on it' he was! We have been inundated by guests telling us it was literally the best wedding they had ever been to, The food blew everyone away and the service too; Alastair and the Chef were unbelievable! The turn around and presentation of the room was amazing too. Every time we came in after turn around it was like a totally different room. Everything was perfectly laid out and the room never looked short of perfect. To say we want to do it all over again is an understatement! Thank you, thank you, thank you! The day was literally the happiest of our lives. We will definitely be back to stay MANY times in the hotel -we want to move in!
Perfect! Venue Service By Rachel Burney, on 02 May 2018Date of Wedding - 16 Mar 2018 Emma Simon was brilliant throughout the planning. Nothing was any trouble. Emma, Alastair, Aaron and George really made our day. They all welcomed us and made us feel so special for the whole weekend, not just our wedding day. The venue is perfect, the staff are perfect and the food is perfect.
The Hotel is stunning! Venue Service By Mrs and Mrs McHugh-Quinn, on 21 Jun 2018Date of Wedding - 09 Mar 2018 Following our showround with Emma Smith, her kind words, courteous manner and information encouraged us to make the right decision to book the Grosvenor for our special day. Both Emma Simon and Nia Rostron were extremely helpful and courteous in helping us plan our Wedding day. Both had excellent communication and organisational skills. Alastair made us feel very relaxed on the morning of our Wedding. Throughout our stay Alastair regularly checked in with us to ensure that everything was to our satisfaction. The Chef was extremely accommodating in regards to special dietary requirements. All our guests were extremely pleased with the standard of food and service. The Hotel is stunning and has very well kept grounds. All staff are very welcoming and friendly and the Hotel has a very relaxed atmosphere.
Best day ever! Venue Service By Ansley and Andy Reid, on 19 Apr 2018Date of Wedding - 03 Mar 2018 The Grosvenor Pulford was the first place we visited. We didn't need to see anywhere else! Emma made everything perfect and easy to organise. Emma was available for questions and helped with everything. Alastair was well organised and made sure everything ran like clockwork. The food was fantastic and so was the DJ! He played all the songs we requested. The function suite was set up perfectly. Aaron behind the Bar is a credit to the Hotel. Fantastic lad, helpful, good sense of humour and a pleasure to speak to. Nothing was too much trouble for him. We had the best day ever - made perfect by your amazing staff, especially Emma and Aaron.
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