Cleanliness and General Impressions

We were incredibly impressed by the cleanliness of the entire hotel and grounds - everything was immaculate, with not a speck out of place. Although we didn’t see the housekeeping team during our stay, their work behind the scenes was nothing short of amazing. The venue was faultless.

The Christmas decorations and abundance of trees were incredible. They added such charm and beauty, making our day feel even more special.

Every single staff member we encountered was professional, polite, and were very genuinely kind. Our entire party couldn’t stop talking about how fantastic the team was.

The Lady Isabella King Suite was perfect, the room was incredibly clean and tidy. The furniture and decor was beautiful. We loved our time staying there and appreciated the kind gesture of an upgrade on our final night.

Reception

The reception team was exceptionally warm and welcoming. They made time to engage with all our guests and handled every request with care. There was an overnight red-alert weather warning which impacted on a few suppliers, and when this happened reception stepped in to help try and find a solution, which we deeply appreciated.

Wedding Breakfast

The wedding breakfast team was exceptional. At no point did we need to ask or prompt for anything - they were proactive, respectful, and professional throughout.

The room was beautifully set up, from the fireplace to the table arrangements and the cake display. Everything was handled seamlessly, and we didn’t need to intervene at any stage. Having one large table brought our guests together in a way that was incredibly meaningful to us.

The food was outstanding - beautifully prepared and thoroughly enjoyed by everyone. There wasn’t a single complaint.

Other Food and Drink

The bar staff in the conservatory bar were also fantastic, especially Dobrinka. They went above and beyond, rearranging furniture for us and ensuring all our guests were taken care of. Their attentiveness made a big difference and not a single guest went without a drink or two. It was lovely to have a space available for all our party and they really enjoyed their time in there.

On Sunday, we made a last-minute request for afternoon tea, and we were so impressed that this was accommodated without issue. One of the team members even coordinated with the kitchen to arrange a special meal for the father-in-law, which was a lovely gesture. She was incredibly polite and made us feel truly special.

The breakfast in the Lansdown Restaurant was wonderful, the quality of food was great. The staff were very attentive and kind to all of our party.

Room Service

We requested breakfast pastries through room service on both Saturday and Sunday mornings, and they arrived promptly each time and was accommodated with no issues.

On Monday, our breakfast arrived on time and was of excellent quality. The same staff member assisted us all three mornings and was consistently polite and professional.

Planning and Organising

We initially considered an alternative venue in the center of town but had such a poor experience during our initial enquiries that we began to reconsider all of our plans. When I reached out to Bailbrook House Hotel, Victoria Everitt immediately put us at ease. She was incredibly forthcoming with information and made the entire process simple, easy, and enjoyable. From the start, it was clear that every effort would be made to treat us with care and reflect the importance of our special day.

When we visited Bailbrook House for the first time on very short notice, the staff went out of their way to accommodate us. They showed us the lounge, suites, and bedrooms, answered all our questions, and spent as much time with us as we needed. Their enthusiasm and attentiveness left a lasting impression.

Once we decided on Bailbrook House Hotel, Victoria Everitt was exceptional in helping us plan our day. She was incredibly responsive to emails and guided us through every little detail to ensure everything was perfect. We are so grateful for all the effort she put in, and we have no doubt that the success of our day was largely due to her meticulous planning, organisation, and support.

Final Thoughts

In summary, we have nothing but praise for Bailbrook House Hotel and its team. Our wedding was always going to be special to us, but the exceptional service elevated it beyond our expectations. We never felt like just another booking in a busy schedule. Instead, we felt valued, welcomed, and treated with genuine kindness and respect by every member of staff.

We cannot recommend Debby and the Bailbrook house team enough. They went above and beyond for us for our wedding. We had an intimate reception with just close family, Bailbrook reserved an outside area for us to play garden games followed by canapés, champagne and a 3 course lunch in a private room in the house! It was perfect for us! Thanks again, the Dela Rues!

t I would like to thank yourself and all other staff members that were involved in our special day we had a absolute ball & we would just love to relive it over and over.
Everyone commented on the food & the beautiful setting of bailbrook.
We couldn't of been more pleased on how our special day went.

> We had a lovely family moon and of course an amazing wedding, which wouldn’t of been as relaxed and as fabulous if it hadn’t been for the fantastic organisation of you, Martin and all of the staff so for that we are eternally grateful.

Thank you sooo much! We had a brilliant day, everything was amazing and it's a huge Thanks to you for that.
From the very beginning you had us both at ease, nothing ever seemed to be too much trouble and you made us feel as though you were totally on our wave length.
I'm absolutely gutted it's over and just want to do it all over again!

We had our daughters wedding reception at Bailbrook Hotel in October. The hotel grounds and function room are beautiful. The panning was made very easy by the hotel events staff who were efficient and friendly, nothing was to much trouble and they were alway available to help.
On the day the wedding was perfect.... The food was delicious receiving many compliments from our guests who remarked it was the best food they had ever had at a wedding.
The staff were excellent, couldn't be faulted, helpful and friendly catering to our every request.
Would recommend this lovely hotel without reservation to anyone looking for a luxury and friendly hotel wedding venue.

We got married at Bailbrook this spring and have to say the day was perfect. Not only was the weather beautiful (which helps!) but the venue looked lovley, staff were amazing - nothing seems too much trouble! and all our guests commented how lovley the meal was.
I would recommend Bailbrook House to anyone, they really did make our day unforgettable!
Jane & Alex

There is litrally nothing I would have changed about our wedding day. It was perfect from beginning to end. Every single member of staff that I met at Bailbrook was friendly, helpful and professional. The food was utterly delicious and the setting was amazing. I felt relaxed and very special all day. Many of our guests commented on Bailbrook and how fantastic it was.

We had our wedding reception on 5th September 2009 at Bailbrook House and could not have wished for a better venue. They were well organised, extremely professional and displayed knowledge and expertise in Wedding Planning that gave us the confidence that they could manage our day right from the outset. Planning our reception was made easy and we valued the helpful suggestions that were made. The day itself was planned with military precision but left us totally relaxed, reassured that everything necessary was taken care of. The hotel boasts beautiful rooms and all of our guests expressed how wonderful the event was. A big thank you to all the staff at Bailbrook who made our day so special

We had a wonderful time on our wedding day at Bailbrook House. The Queen Charlotte ceremony room, the old part of Bailbrook House and the gardens are very picturesque.
The day went exactly as we wanted thanks to the careful planning sessions we had with Sarah.
The food was delicious and Rycroft from Catering made sure that all our guests requirements were met.
We thought the price very reasonable except the corkage fees but you can't have everything!. We had a very good discount price on rooms for our guests who wanted to stay at the hotel.
It was a very happy and memorable day for us and we would definitely recommend Bailbrook House as a wedding venue.

Bailbrook House was a fantastic wedding venue. We thoroughly enjoyed all aspects of planning our special day with them. We were always warmly welcomed and Sarah McNeil did a fantastic job of supporting us with the arrangements. On the day everything went smoothly which was a great testament to the fantastic team of staff there. The grounds offer many fantastic photo opportunities and the facilities provide everything you need. We wouldn't hesitate in recommending Bailbrook House.

We had our weddng reception at Bailbrook House three weeks ago and can thoroughly recommend it. From our first meeting with Sarah we were very impressed and it all went wonderfully. All of our guests thought the food was excellent and the venue a lovely setting with very good accomodation. All of the staff were extremely polite and helpful especially on the day. Wish we could do it all again.

Staff - Listened and were sympathetic to our needs. A pleasure to work with Sarah McNeil when organising our wedding. They created our perfect day, the way we wanted it. True organisers.
Location- Perfect.
Could not have asked for more, maybe a little more sunshine!

We would like to thank everyone at Bailbrook for such a fantastic day on Saturday. I was able to sit back and relax and enjoy the day, leaving the staff in charge.

Compliments to the catering depatment who all worked so hard - the food was fantastic, everybody really enjoyed the wedding breakfast and were very impressed with the service.

We could not fault the day in any way.

I just wanted to let you know everything went really well last Saturday and I would like to convey our thanks to all those involved in making it a memorable occasion for all of us.

Please express out compliments to the chef - the food was wonderful, everyone commented on it (especially the Strawberry and Champagne Sorbet which was out of this world!) Also thanks to the waitresses who did an excellent job both in the afternoon and in the evening looking after our needs.

Thank you for all your assistance over the past few weeks