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It is very difficult for me to write this review, as the service provided by Josh has become an emotional trigger tied to what should have been one of the happiest days of my life.
The afternoon before my wedding, I had to update Josh about a last-minute change of address for where I (the bride) would be getting ready. This was due to our Airbnb host ghosting us. The new location was actually closer to the venue, and Josh confirmed this change was fine. We had discussed our wedding timeline weeks in advance, and even with this address change, there was still sufficient time for him to be in the right locations.
On the morning of my wedding, I received a frantic call from my husband asking where the photographer was. I then realised that while Josh had my phone number, I did not have his. I had to contact the booking website to try to reach him. Thankfully, the staff had a number on file and managed to get through to him. He was on a delayed train. There had been zero communication from Josh about this delay, and no prior mention that he relies on public transport.
Josh eventually arrived nearly two hours late. By this point, the groomsmen had delayed their preparations so he could attempt to capture some photos before they had to leave almost immediately for the venue. On arrival, there was no apology for his lateness, and the groomsmen described him as visibly flustered.
When Josh arrived to photograph me (the bride), again, there was no apology. By this stage, he had completely missed my getting ready, my parents’ reactions to seeing me in my wedding dress, and all of the special wedding-morning moments that cannot be recreated. The photos were rushed and poorly directed. I have images of bridesmaids where their faces are not even visible, and photos of myself standing in harsh, direct sunlight, squinting at the camera. There wasn’t even a photo of me with my parents or my sister as a family.
On my wedding day, I should not be expected to remember and prompt for every single photo that needs to be taken. For a £1,000 price tag, I expected professional direction and an understanding of what is typically important to capture. Because Josh was so late, he had only a very short amount of time with me before travelling to the venue.
Josh then wanted to travel to the venue by Uber, which would likely have made him late again. Instead, he unprofessionally asked one of my bridesmaids to drive him. When there was no room in that car, he got into a car with my mother and grandmother — essentially receiving a free taxi ride.
From the ceremony onwards, the issues continued. The photos were rushed and poorly taken. Out of nine bridesmaids, only three were photographed walking down the aisle. There are no photos of my husband’s reaction to seeing me walk down the aisle. These are once-in-a-lifetime moments that were completely missed.
I chose Josh specifically because of his portfolio and his apparent ability to photograph darker complexions. As an interracial couple, this was incredibly important to us. Unfortunately, some of our photos are so poorly lit that you can only clearly see people’s eyes and teeth, often due to standing in direct sunlight without proper guidance.
Following the wedding, multiple guests approached me to raise concerns about Josh’s conduct throughout the day. While on my honeymoon, I had to chase Josh for further communication regarding our wedding photos. I was initially told I would only receive 200 photos from the entire day, which is significantly below industry standards (typically around 500–800 edited photos for a full wedding day).
When I raised my concerns about the day and asked for a percentage refund, I was told by Josh, “I don’t have the capacity.” Instead, he provided all of the photos from the day — approximately 900 images — many of which were poorly edited and clearly uncurated. Quantity did not make up for the lack of quality, missed moments, or the overall conduct throughout the day.
When I raised my concerns with Josh regarding his lateness, conduct, missed moments, and overall service, I was met with accusations that it was my fault due to changing my getting-ready location. He refused to acknowledge his lack of communication, his lateness, or the many missed moments. As I stated at the time, I cannot redo my wedding day — these moments are now simply memories.
Overall, this experience was deeply disappointing and upsetting. Our wedding photos should have been something we could treasure forever, but instead, they serve as a reminder of missed moments, poor communication, and a lack of professionalism on a day that cannot be redone. If you are considering using Josh, I would not recommend it.
