I booked Mazhar Pizza for our wedding catering, and unfortunately, the experience was extremely disappointing and stressful.
The vendor arrived late, which caused significant delays to our wedding schedule and left our guests waiting. During the service, tomato sauce was spattered from their serving hatch directly onto a bridesmaid’s dress.
When we raised these issues after the event, the owner's response was deeply unprofessional
Refused Independent Cleaning: Instead of covering the cost for us to have the ruined dress cleaned at an accredited local dry cleaner, they insisted we hand the dress over to a family member's business.
Dismissed the Damage & Delays: They repeatedly downplayed the spattered dress as "one or two drops" and argued that cooking extra pizzas to make up for their late arrival erased the failure to deliver a timely service.
Inadequate Resolution: Rather than offering a proportional partial refund for a ruined wedding timeline, their initial solution was a discount on a "future booking" and a minor goodwill gesture that nowhere near reflected the disruption caused.

We had a great experience with Pizzeria Al Forno. Booking was simple, prices were super reasonable, and communication was good in the lead up. On the day, the pizzas were a huge hit - people ate so many pizzas, our total tallied to 99 pizzas which was almost one pizza a head, which we absolutely didn't expect given the big meal people had at the wedding breakfast. Everyone had nothing but great things to say about the taste, and the gluten free guests noted how careful they were to emake sure there was no contamination for their pizzas.

My only comment would be that the van went to the wrong venue first (similar name and close by), and then also went to the wrong entrance for our venue (went to the public park parking instead of the venue parking), and they called me to ask for help. Luckily I did have my phone on myself at that point, but this should not have been the case as they should have known exactly where they were coming, and also been in touch with the venue coordinator (who's details they had).

If the company could just ensure their van of the day knows where to go and who to contact, there would be absolutely nothing else to improve - great overall!