A massive thank you!!
By Kymala & Graham Stewart, on 20 Dec 2018Date of Wedding - 20 Dec 2018
Good afternoon Valerie,
We have finally recovered from our big day. We just wanted to send you a message to say a huge thank you to yourself, Anthony, Louise and all the team who helped our wedding day run so smoothly!
From booking with you back in August 2016 to Saturday itself you have always been there to assist and guide us, nothing was too big or small.
The organisation of everything was perfect from the timings on the day to the service, the friendly staff, the fantastic food and drink and accommodation! We love the White Swan and the rooms both looked brilliant!
We can't wait to come back and celebrate our anniversaries up there!
Take care and have a fabulous Christmas
Kymala and Graham Stewart
Huge thank you!
By Laura & Jos Storey, on 26 Jan 2018Date of Wedding - 10 Nov 2017
I just wanted to say a huge thank you. The whole day was everything I wanted and more (except for my abundance of nerves). You were a great help from start to finish. We've spent a year setting it up and although I found it difficult I am by no way happy it's now passed. I wish I could relive the day again. You and your team made it magical, that's all we could have asked for. You are truly a wedding wizard my dear.
Cant thank them enough!
By Joanna Baily, on 26 Jan 2018Date of Wedding - 28 Jan 2017
The hotel just worked with us every step of the way, no detail was too detailed, no email or phone call went unanswered. They delivered a bespoke event for us going above and beyond. The support was just what we needed to help keep the anxietys down about how our reception would run. These people are pros!!! Can't thank them enough.
They went above & beyond
By Denise Gordan, on 26 Jan 2018Date of Wedding - 03 Dec 2016
Each and every member of staff at the Hotel played a part in our special day. From the moment we attended the wedding fair, through to booking the wedding and the moment we left as husband and wife the staff could not have done more for us. Nothing was a problem and they went above and beyond to help us have the best day ever.
Delighted with the service.
By Caroline Bastianpulle, on 26 Jan 2018Date of Wedding - 19 Aug 2016
"We had to change the wedding date and the venue and team accommodated this with ease. They went above and beyond to make sure our day went without issue especially a contingency plan for the unexpected rain.
The team were fantastic for accommodating our dietary requirements as we had diabetics, coeliacs and vegetarians in our group and the options and variety available for our guests was inspired and its excellence was commented on by our guests.
The experience and dedication of the team was visible and evident in their professional and friendly approach to their duties to create a fantastic day for us any our guests. Valarie (event team leader) was very approachable and able to meet our individual requirements and any requests we had she saw they were carried out and if compromise was required it was discussed in a professional and friendly manor. Valerie and her team were great at accommodating us, as my husband spends lots of time out of the country we arranged somethings in advance of 18 months and somethings were more last minute, the team adapted and worked hard to make sure our dealings with the venue and the team were spot on.
Friends and family still comment on the day and the great time they had visiting the White Swan at Alnwick .Its historical interior created a spectacular and appropriate setting for our day and complimented the military uniforms worn by the groom and best man. The physical location was a point of interest for our guests as they visited from all over the world and experienced the venue as a holiday hotel as well as a wedding venue and were delighted with their service and time sent there.
Lovely happy atmosphere
By Cherry Oman, on 26 Jan 2018Date of Wedding - 16 Jun 2016
"The staff were lovely and helpful the venue beautiful. Lovely happy atmosphere all our guests enjoyed the day. Valerie our wedding consultant was brilliant very helpful.
The venue and food great.
Would recommend 100%"
Amazing venue, fabulous staff
By Helen and Bryan Mullan, on 21 Nov 2013
We were lucky enough to hold our wedding in the White Swan on the 9th November 2013. The staff are second to none and nothing is too much trouble for them. For example, the manager took time out to talk to us as the wedding planner was leaving 2 days before our wedding, and he wanted to reassure us that it wouldn't affect our day. The Olympic Suite is stunning - pictures don't do it justice. The day ran without a hitch and the food was amazing! It certainly didn't taste like the usual mass produced food we've had at other wedding venues. Our guests have commented on how nice and comfortable the hotel rooms were, and how comfortable the beds are.
As we said before though, the major selling point for this hotel is the staff. We had amazing service from the hotel staff all weekend but a special mention has to go to Jannick, who is the bar manager and acted as our MC all day. Nothing was too much trouble for him. He made sure everyone was happy, without being 'in your face' and was just an absolute star. Our guests have also said how he helped make the day for them.
Helen and Bryan Mullan
By A & D, on 25 Sep 2013
Dear Charlotte, Jannick and all the staff of The White Swan
Thank you very much for all your support and effort to make our day so special. All staff were friendly and professional on the day and there wasn't anything we could have wished for to be better as everything was perfect. All our guests and us had a wonderful time and most had commented on the quality of venue, food and service. Both Andrew and I hope we will see you all again very soon.
Once again a massive thank you for making our day super special.
Lots of Love A&D
The day FLEW over, it was just so amazing.
By J&T, on 13 Aug 2013
I hope you are well. Just wanted to thank you very much for all the hard work that you put into my wedding day. It made it very special to me! The day FLEW over, it was just so amazing.
J&T - July 2013
an absolutely amazing time
By S&J, on 13 Aug 2013
We had an absolutely amazing time on Saturday, please pass on our thanks to everyone who helped out setting tables and serving, we both felt very comfortable and enjoyed every minute.
Thank you again for everything.
S&J - August 2013
Now it's time for honeymoon!!!
The White Swan made our wedding day so special
By Shirley&Stephen, on 29 May 2013
I wanted to drop you a line to thank you and the staff at the White Swan for making our wedding so special. Jannick was brilliant, I know its his job but he does it so well. I phoned the hotel to say we would be dropping all the stuff off on the Saturday evening when we arrived Jannick had been informed and was there to help us unload the car. He chatted to us all, was very complimentary on how well organized the boxes were, and on our homemade items. He even offered a drink with Steve when he booked into the hotel later that evening. Reception once again had been extremely efficient and friendly, as they have been on every occasion I have called in or phoned. On the day everything went so smoothly, the room looked absolutely stunning, little touches like a sprinkling of scatter crystals along the front of the top table were noticed by myself, the little additions above what I had asked for were brilliant. A huge welldone. Timings were spot on and plenty of space for our guests to be seated in the castle suite inbetween. 5 guests did not show up on the day, when I realised I asked Christina to let Jannick know, purely to rearrange the seats. Straight away we were offered 4 bottles of wine for the top table. Something I am sure the hotel was not obliged to do but very much appreciated by us. Jannick going round and ensuring everything was ok was also commented upon by our guests.Once again during the Disco when more seats were needed they were promptly provided.We could not fault the hotel from the delicious food to the tremendous and hard working staff and would not hesitate in recommending you all.
We had an amazing day!
By Nicky & Ben Dec 2012, on 26 Apr 2013
To Jannick & Charlotte
We just wanted to say thank you so much for our beautiful wedding, we had an amazing day!
You have both been very helpful & made everything so easy from the beginning. The meal was perfect & the room was stunning, especially with the Christmas tree! You made me feel so relaxed & made the day & night go very smoothly.
Thank you for being so commited & caring until the end of the night, it would not have been the same without two such lovely peopel.
We are very grateful for your enthusiasm & everything you have done for us.
We wish you all the best for the future!