appalling standard of accommodation
By Katherine Sydenham-Young, on 24 Jun 2019Date of Wedding - 15 Jun 2019
A real shame as the wedding we attended was lovely but the accommodation was terrible. Extremely uncomfortable bed, no hot water for the bath (with no option of a shower) and an extreme delay in ordering and being served breakfast. I raised the issue of the bed while checking out and also emailed later in the week due to having sciatica all week after this (something I have never had), the response from the events manager was extremely poor, stating that I had existing back problems (which I don't!) and I should have raised the issue about the water at the time (erm, I paid £140 for the room, I don't expect to have to get someone to fix the water supply, for £140 I expect to turn the tap on and hot water to come out...), the place may look lovely but I would highly recommend you seek elsewhere for your wedding as this experience was appalling
My goodness this is one of our worst reviews ever, we really have upset you!!!
This complaint started with us on check out expressing that we had caused a recurrence of a bad back because of an uncomfortable mattress, to two rather cutting emails accusing us of actually causing a new back complaint, escalating now to a full blown list of complaints in your review!?!
As explained the mattress is brand new (replaced in January) but sadly we can’t alway please everyone’s preferences in respect of firmness. We’ve all had a lie on the mattress and we really can’t find any fault!?! We do however accommodate nearly 2000 guests a year and sadly this is the first complaint about a mattress we’ve ever had in more than 10 years.
We are a quaint country house with only 8 rooms and we pride ourselves on our standards and service. Having recently won the Best Country House wedding venue in the whole of the UK. Which is something we are extremely proud of and work very hard to achieve and maintain.
Sadly something seems to have really upset you during your visit for which we have already apologised for in two separate emails.
In respect of the charge of £140 which includes vat, this is for accommodation and breakfast and we believe this is most reasonable charge for a beautiful room with a gorgeous sunken bathroom and freestanding bath and what most people review as the best breakfast they’ve ever had, with an array of choice and fresh locally sourced and well cooked produce. There was most certainly no delay of 40 minutes and strange how only your breakfast was uncooked and cold but sadly you failed to even inform us at the time so it could have been rectified this. Instead choosing to review us on every available reviewable space!?!
We do wish you well and thank you for your time to review our establishment.
For a full range of our reviews please visit our Facebook page @vicarageboutiquehotel
Fell In Love With The Old Vicarage
By Mr and Mrs Dunham, on 11 Jan 2018Date of Wedding - 21 Dec 2017
From the moment we were engaged I had already chosen our wedding venue! I’ve never really been that girl who dreams about their wedding day but as soon I stumbled across The Old Vicarage on a friend of a friend’s Facebook page a few years ago I knew it would be perfect for us (despite not being engaged yet!) We both fell in love with the place as soon as we stepped inside. Through every stage of planning, preparation and build up Chelsea, Rebecca and Verity were absolutely fantastic. They understood how we wanted our day and made every step run smoothly. On the morning of our wedding, 21/12/17, they took over all of the arrangements so I could get ready in peace and this continued all day. Our guests were also very impressed. Not one had been to our venue before, they all commented on how relaxed and intimate our day felt, how delicious, and hot, all of the food was as well as how absolutely stunning The Old Vicarage is. Thank you so much to every single person involved who made our day amazing love Mr and Mrs Dunham
Our Amazing Wedding
By Mr and Mrs Firth, on 14 Feb 2018Date of Wedding - 20 Dec 2017
From the moment we walked in, we knew we'd found our venue and we had the joy of celebrating our wedding here in December!!
Now... where to start! The food was amazing (honestly, everyone absolutely loved it), their attention to detail was great ( especially with arranging all our decorations!) and a special thank you Rebecca for helping us organise our day (from the table plans, to personal recommendations!)
We had the most amazing day to remember here! Thank you so much!
An Amazing Team!
By Mr and Mrs Roome, on 14 Feb 2018Date of Wedding - 16 Dec 2017
I really don’t know where to start about this venue, from the very first time we visited we knew this was where we wanted to get married. The venue is beautiful, classic and elegant, perfection in every way.
The staff are simply amazing, nothing is too much trouble, they made sure everything was perfect from start to finish. All the organising building up to the wedding was taken care off, on the arrival the night before they were there to help in every way and made the whole experience calm and magical.
On the morning of the wedding as nervous as I was they dealt with everything leaving me to focus on enjoying my day, I cannot thank them enough.
The day and the evening was perfect and can honestly say it was the best day of my life, everything went so smooth and there was no stress at all.
The ceremony, speeches and evening was unbelievable and I cannot describe in words just how amazing this place and the staff are, the food on the evening was delicious and everyone of our guests commented how beautiful it was.
All our guests and my husband and I had the most magical day. Thank you!!
I cannot recommend this place highly enough, I want to do it all again!
Thank you to the old vicarage and their amazing team. Xx
By Laura Frazer, on 17 Dec 2017Date of Wedding - 16 Dec 2017
I attended a wedding here on 16th December. Wow is all i can say. Everything about this venue is outstanding. The staff are welcoming and nothing is to much trouble. Absolutely loved it would highly recommend.
By Lucy James, on 16 Dec 2017Date of Wedding - 09 Dec 2017
We had such a perfect reception with the team here! They made planning our wedding easy and were all such a delight to work with.
The day itself was beyond magical and we can't say thank you enough!
Even the food was an absolute delight and some of the best food we've ever eaten.
We can't wait for someone else to get married here so that we can come and do it all over again.
All of our guests and even our photographers and videographer loved the attention to detail and how spectacular the venue was. Everyone said it was one of the best weddings they've ever been to.
Great job girls, keep doing what you're doing - you're amazing at it and we wish you all the success in the future.
By Mr and Mrs Icke, on 11 Jan 2018Date of Wedding - 08 Dec 2017
WOW where do we start!!! From the moment we drove up to Vicarage we knew it was where we would get married! It was the only venue we looked at and it was absolutely perfect and very ‘us’! So much so we booked it there and then! We chose to use the exclusivity the night before and I would highly recommend it to any one! We had such a fun but relaxing evening and it meant we didn’t have the stress of getting there in the morning! Our wedding day was absolutely perfect the girls are so wonderful and we could not ask for more! Every team member was so helpful and could not do enough! Everyone complimented the venue and we didn’t have a single guest who had visited before!! It truly is a beautiful place and the attention to detail is phenomenal! All the little touches make it all that more special and I especially loved going up to the bridal suite and seeing my very own personalised dressing gown we really and truly cannot thank you enough for making our wedding day truly one that dreams are made of! Lots of love Mr and Mrs Icke 8th December 2017 xxxxx
By Mr and Mrs Icke, on 03 Jan 2018Date of Wedding - 08 Dec 2017
WOW where do we start!!! From the moment we drove up to Vicarage we knew it was where we would get married! It was the only venue we looked at and it was absolutely perfect and very ‘us’! So much so we booked it there and then! We chose to use the exclusivity the night before and I would highly recommend it to any one! We had such a fun but relaxing evening and it meant we didn’t have the stress of getting there in the morning! Our wedding day was absolutely perfect the girls are so wonderful and we could not ask for more! Every team member was so helpful and could not do enough! Everyone complimented the venue and we didn’t have a single guest who had visited before!! It truly is a beautiful place and the attention to detail is phenomenal! All the little touches make it all that more special and I especially loved going up to the bridal suite and seeing my very own personalised dressing gown, we really and truly cannot thank you enough for making our wedding day truly one that dreams are made of! Lots of love Mr and Mrs Icke 8th December 2017 xxxxx
Five Star Service All Round
By Jane Bloomfield, on 16 Dec 2017Date of Wedding - 24 Nov 2017
We got married here last Friday (24th November 2017) and we can only say that the day was beyond perfect, The Old Vicarage Boutique Hotel is an absolutely stunning venue and the whole team can be totally trusted 100% to create some beautiful memories. From the time we arrived the night before, we could just take a step back and let them get on with everything and enjoy our very special day. Even the sun shone all day!! The place and most importantly the staff are just awesome and we can’t recommend the venue highly enough. Five star service all round - thank you all so much.
By Mr and Mrs Prestage, on 16 Dec 2017Date of Wedding - 18 Nov 2017
We got married here on the 18th November 2017...from start to finish our experience with the old vicarage was fantastic. At the initial meeting and show round we knew it was the place we wanted to get married- it was actually the only venue we saw!
Nothing was too much trouble for Rebecca our wedding planner and the team.
We had exclusivity the night before the wedding to make a weekend of the celebrations and it was totally worth it.
The organisation by the venue with ceremony music, getting us ready to walk down the aisle and just the smooth running of the day was brilliant, really took the pressure of us so we could enjoy our day.
Food was excellent, rooms were lovely and well thought out. So many guests commented on how beautiful the venue was and how great the service was...we couldn’t have asked for a more amazing day. Thank you
A Hidden Gem
By Mr and Mrs Button, on 11 Jan 2018Date of Wedding - 28 Oct 2017
We were completely blown away how amazing this hidden gem was, looking around the venue we were completely amazed with how modern and clean it was, every bedroom and bathroom is beautiful and not one bedroom is the same. Running up to the wedding Becky was always on hand at the end of an email if I ever had a question about anything, I couldn’t keep myself away from the amazing open days they had it was lovely to see the girls they were so welcoming and I just kept falling in love with the old vicarage even more! When the groomsmen arrived at 12.00 Steven says he can’t say thank you enough for how amazing you was helping with buttonholes and explaining the timings to him, and a huge thank you for keeping my brother calm and explaining what he needed to do before walking me down the aisle. The food!!! Is 5**, it was amazing everything was perfect, and people still comment on the food when we talk about the wedding, we vow that we can never have sticky toffee pudding again now as the one on our wedding day was the best we have ever had! My personalised Mrs Button dressing gown in our room was such a thoughtful and personal touch thank you so much I can stop wearing it. I honestly could write so much more but thank you so much Becky, Chelsea, Verity and all the staff you really all made our whole day so special. I’m just sad that I can’t do it all over again.
By Heather Riley-Heaton, on 16 Dec 2017Date of Wedding - 20 Oct 2017
We had a wonderful day at my daughter's wedding on the 20th of October. The venue is beautiful, the bedrooms superb. Everything went like clockwork due to the very efficient staff. Words can't describe how good the food was.