No review I write could truly do enough justice for how amazing our wedding was at Down Hall but I’ll give it a go!

From the very beginning, the Wedding Team were nothing short of amazing. Their planning process was seamless, organised, and incredibly thorough. Every query was answered promptly and with genuine care, making the lead-up to our big day feel effortless and exciting.

On the day itself, everything ran like clockwork behind the scenes. The team kept our families and wedding parties well informed, ensuring everyone knew what was happening and when as well as if anything was required of them.

The staff were exceptional. Every single person was warm, friendly, and truly cared about making our day special. A heartfelt thank you to Tracy, Julie and Ryan, who looked after us during our wedding breakfast.

Tracy, was our wedding coordinator and deserves a special mention. She was an absolute star—calm, attentive, and a joy to be around. Her attention to detail and warm personality made it easy to relax and enjoy every moment. When I think back to our wedding day, I’ll always remember the lovely lady who made me feel completely myself, shared a giggle, and helped bring our vision to life.

The venue itself is breathtaking. Even now, looking back at our photos, we’re in awe of how stunning everything looked. So many of our guests have commented on how magical and beautiful the grounds/venue were.

The entire venue is stunning and felt so special – even looking back at photos now we are in ore of how our day looked and so many of our guests have commented on how special it all was.

My top tip for future Brides & Grooms looking to book at Down Hall is to use their recommend suppliers where possible – we booked Love Light, Designer Flowers & Candy Floss Creations – they are all amazing at what they do, know the venue inside out and work seamlessly together, which made the whole process smoother and stress free.

What’s also lovely is that Down Hall put on so many events which we are now going to start attending and is a lovely way of celebrating anniversaries!

If you’re looking for somewhere with outstanding service and gorgeous settings – Down Hall will tick your boxes, we wholeheartedly recommend it.

Our wedding was co ordinated by no other than the incredible Tracy Norris.

From start to finish Tracy was a delight to deal with and really contributed to making OUR wedding day as special as possible.

From the small intricate details to the larger unforgettable moments, Tracy was there to support & guide us through the entire journey.

The venue itself is stunning, we had all weather types, blue skies and sun, cloud & some rain on our wedding day however this venue is super resilient and somehow varying environmental factors each bring out a different beautiful side of Down Hall. This venue suits Summer & Winter weddings, it’s truly a one stop shop for your perfect wedding day, believe me.

Everything was tailored towards what we wanted, and within our budget, Tracy from start to finish ensured that this was a completely exclusive process, we felt like we owned the venue which we can’t be more thankful for.

From me and my wife Daisy, keep doing what you are doing, we wouldn’t have had anyone else guide us through our special day, we already miss the planning meetings with you! You are a super star!

With pleasure
Adam & Daisy

We got married here on Friday 4th July. The whole experience from when we first viewed the venue back in January 2023 to when we checked out the day after our wedding was 10/10 service.

The whole day ran smoothly, everyone was 100% on it so my husband and I could be fully present in the day without worrying about the running order of the day.

Tracy was our wedding coordinator and she is honestly so amazing. All of the staff were brilliant, a special shout out to Simon who was our Toastmaster. Who was the main man for keeping the day running so smoothly.

Thank you all again. For anyone who is contemplating choosing Down Hall for their special day.. do it! You will not regret it. Beautiful venue & amazing staff.

Down Hall, we will be back - Mr & Mrs Lanza ❤️

Down Hall was our chosen venue for our wedding day in August - we had a wonderful day and the team did a great job looking after us and our guests.
We worked with Zoe as our wedding coordinator who was fantastic and responsive to our requests and communication as we planned the wedding in a short space of time in 5 months!
The chef was great and modified the menu to suit our special fusion wedding. The results were amazing with all our guests commenting on how wonderful the food was (my worst nightmare averted of guests feeling hungry or having a poor food experience!).
The whole experience with Down Hall was great. The hotel was very busy for the weekend over the summer which did not affect our wedding day itself as had a team dedicated to us. We also had a family afternoon tea arranged the day before instead of a rehearsal dinner which was also amazing with great service in our private room.
We hope to return for our first anniversary!

The summary I would give our wedding is that the venue is stunning however the wedding coordinators and bar staff failed on several occasions to deliver the wedding we had planned or paid for.

I really did not want to micro-mange my own wedding but this meant things didn’t go to plan. Luckily as we had evidence in writing we did receive compensation for this however that doesn’t change what happened on the day.


Here’s what happened …


Planning Issues

We emailed our final planning information 2 days prior to our final wedding planning meeting. We then had our final planning meeting with Tracy who said everything was okay and on-track. 10 days later she then admitted she had not read the documents at the time of the final planning meeting and had now found a problem. There was a problem, which was my misunderstanding, and we resolved this however this is a great example of the level of service that we received.

We had asked (thankfully via email) if we could have a musician outside during reception drinks and were told we were so we booked one. When we then visited Down Hall we were told we were not allowed a musician. As we could provide the email from them saying we could have a musician they allowed us to have one but I would recommend to any potential couples to get all communication in writing as you may need to provide what you have been told!

These are just two of several fustrating interactions we had during planning!


Time Management

The time management of the wedding coordinators is terrible. We were left waiting on every occasion that we met with them, sometimes up to 45minutes with no idea what was going on. On our wedding day we were left waiting in the reception room for 20minutes wondering again how long we would be waiting with many things to do!


Wedding Ceremony Music

We provided a detailed run-though of the wedding ceremony and when music was meant to be played (nothing complicated, pre-wedding, entrance, signing and exit songs).

- The pre-wedding ceremony music was not setup by the wedding coordinator as promised and was playing through the ipad and not speakers when the Groom arrived.
- Tracy then proceeded mid-way through the ceremony to randomly start playing the second signing music song before realising she was drowning out proceedings and switching it off.
- The Ceremony came to an end and everyone was asked to stand and out their hands together (this took quite a while as my Grandpa is disabled) despite this delay and being given a script in advance Tracy then totally missed starting the exit music until we were 3/4 of the way down the aisle.

The team did offer us compensation for this.


Horsebox Bar

We had paid £500 to reserve the terrace and horsebox bar. When we asked the Food & Beverage team to open the horsebox bar back up after the meal they had to apologise and say that there was a mix up and no staff had been booked and this was not possible.

After the wedding we then complained to the Revenue Manager who claimed that this was agreed with us and this was reflected on the function sheet which we received prior to the wedding … this was a totally untrue!

We then (rather embarrassingly for them) sent them their own function sheet and highlighted the line which said “horsebox bar and terrace after meal service”. After agreeing that both the contract and function sheet said this should be open they offered us compensation. Once again showing the importance of getting everything confirmed in writing.


Prosecco

We brought our own drink and did corkage. During the post wedding drinks I went to the horsebox bar to get a Prosecco to then be told that was the last glass. I was surprised given how much we had brought. I found two bottles in the dining room and took them to the horsebox bar. These were drunk and then guests started buying their own drinks as a result of being told this was finished.

I was then very disappointed to be handed back 8 bottles of Prosecco when we checked out. When I complained about this the Revenue Manger said the guests were drinking G&T which does not answer the complaint at all and again reflects the level of service we received.


Summary

In summary, the venue is stunning however from reading previous reviews it appears that a completely new wedding team are at Down Hall. I would only recommend this as a place to get married if you are going to micro-manage your wedding coordinator, get everything in writing, and don’t trust the function sheet as this is not guarantee things will happen.

Wow what an amazing wedding we had at downhall, the venue was absolutely stunning and the team were amazing and always there for you along the whole journey. I could ask for more the whole day was an absolute dream and that wouldn't have been possible if not for the amazing team. Thank you so so much xxx

Down hall were amazing for mine & my new husbands wedding day! The whole day went so well and it was so so organised I couldn’t of felt in safer hands! Our wedding was cancelled twice due to the pandemic, and down hall were so accommodating in moving us we couldn’t complain! The only thing that went wrong was the music when I walked down the aisle temporarily stopped twice, I was so nervous for the day, I wanted the ground to swallow me up. But it wasn’t anyones fault it was just a technical glitch! But otherwise Becky, Imran & Julie especially we’re SO AMAZING I couldn’t of wished for a better wedding team! Loved it so much I’d do it all over again! And everyone commented on how accommodating & beautiful the venue was and how delicious the food was 😍 Even down the the Easter egg hunt the hotel had on the next morning for the children! It was absolutely perfect! You can tell they have all the experience! Loved it! We can’t wait to come back to stay for afternoon tea, some lush dinner & a spa day 😍

My husband and I got married at Down Hall in December 21. Covid cases just started to get bad again and even though Stu and I were a panicked mess in the days leading up to it, Becky, Imran and their dedicated team calmed every concern and we had the most incredible day. They are flexible, accommodating and the most reliable people I have ever met. No request was too much and they did absolutely everything they could to ensure that everything went ahead without fault. We met with the organisers the day before to discuss final details and they had everything written down and ready before we opened our mouths, even down the sticking down the sign on our post box. The smallest touches made the day magical and their attention to detail is unmatched. Because of them, we have the most fantastic memories of our day. Thank you so so much xx

We had the most magical wedding day! Would recommend this venue to everyone

The Down Hall wedding team worked wonders for us when planning our special day. They’re caring, efficient and clearly have years of experience in organising weddings - the value of which cannot be underestimated. Organising a wedding in 2020 has at times felt like trying to pitch a tent in a storm only for it to be blown away given lockdown and a series of changes to wedding regulations. The team helped us to navigate the various covid regulations without letting them dominate our special day and did so with the utmost sensitivity.

The grounds and function rooms are stunning and offer a gorgeous backdrop for your ceremony, pictures and celebrations. The rooms are spacious and the Liddel suite in particular is a treasure trove of a room with all sorts of surprises including a romantic bathtub with views across the grounds. The food was delicious and the day was a success despite such difficult circumstances. Thank you Down Hall. We would not hesitate to recommend you for anyone planning a wedding in the future!

We got engaged in January then went to down hall on valentine a day I had been there before to stay and just knew I’d love to get married there so booked a meeting with a Julie and booked straight away the whole experience was perfect so professional and easy Julie was the reason for that she made it stress free . Our wedding day was perfect everything ran smoothly and just how I’d imagined we stayed from sat till Monday. Toast master Simon was amazing run the day brilliantly .
I would encourage anyone to get Married at Down hall perfect venue.

Right from the start we was not even sure if we could have this fantastic venue, due to our small and intimate wedding. But to our delight, Down Hall tailored and accommodated our needs every step of the way. We must say all of the staff were brilliant in every way possible.
The food was perfect, and presented beautifully, and our guests loved it.
My husband and I had the most magical day. Once again we would like to give a massive thank you to all of the staff at Down Hall, for giving us a day that we will never forget.

We couldn't have asked for a better day. All our friends and family are still talking about what an amazing day it was. Venue looked amazing, service was excellent and as for the beef it was exquisite.
From the moment we stepped into the venue it felt special and the wedding team made everything so easy building up to the day and on the day.
It was so good we want to do it again every year!

Perfect! Perfect! Perfect!

Couldn’t have asked for anything better.... the venue is beautiful and still going through renovations to keep it looking so. The staff were amazing, very welcoming, very attentive to detail, very accommodating. Everyone contributed to making our day the best day ever!

My husband and I would just like to thank everyone at the Downhall once again for making our
wedding day the best day we could have ever hoped for. The day was well
planned and executed perfectly by all staff involved. We couldn’t have asked for a better wedding day, or venue or service from all your staff involved and
even by those who were not. Massive thank you to Marie and Julie and Martyn; you guys made us feel like royalty!

Compliments to the chef! Everyone loved the food and we appreciate you going the extra mile on our personal requests.

My husband and I got married at Downhall in August 2018 we viewed over 6 different venues and Downhall is by far the superior! it is a stunning and beautiful venue in and out!
The staff are friendly and helpful. Food is delicious and the rooms are spacious and excellent. We received lots of wonderful comments on our wedding day about the venue and the day itself. We had a lovely day! cannot recommend Downhall enough. If your looking to get married then Downhall is the place! you will not be disappointed. Check it out