Although we had a nice day, our day was significantly impacted by the below issues.

The planning process was far more stressful than it should have been, and we frequently found ourselves having to manage and correct things ourselves. Communication was extremely poor, with messages regularly going unanswered for weeks. Our budget tracker and payment tracker were incorrect multiple times, even missing the planner’s own fee, and despite us questioning the figures repeatedly, we ultimately found ourselves significantly over budget and had to reconcile the payments ourselves.

There were also numerous organisational errors. Schedules contained incorrect timings and speech details, and key supplier requirements were not properly communicated. Travel time for our photographer and videographer wasn’t accounted for, and communication with our videographer was so poor that I only spoke to him for the first time on the morning of the wedding. Despite us raising concerns about the schedule beforehand, timings were changed again on the wedding day without properly coordinating with us or our suppliers. This left us rushed for photographs, guests missed speeches and meant we lost time for our pre-ceremony photos.

On the wedding day, several important details were wrong or simply hadn’t been organised — incorrect number of buttonholes (Father-in-law had to go without!), buttonholes sent to the wrong location, and completely incorrect table name placements. Personal details we had carefully planned, such as specific champagne corks for family members, were also moved. The cake cutting wasn’t organised, and cupcakes were subsequently dropped on the floor when being handed out.

We were promised staff to direct guests so they didn’t need to walk across a field, but nobody was there. Our groomsmen had specifically been told they wouldn’t be needed for this. Support throughout the day was also very limited.

There were also concerns around professionalism, including Kelly wearing casual clothing to our black-tie wedding, which several guests commented on.

I completely appreciate that things can go wrong at weddings, but the sheer number of mistakes, poor communication and lack of support was extremely disappointing, particularly given the significant fee we paid. We expected much better organisation, attention to detail and professionalism, and unfortunately our experience fell well short of this.

Very unprofessional, I can't begin to say, how bad, as it was every aspect of her service and we have the photos as evidence of what she said she could do and what we actually got.
She didn't keep in touch (we were constantly sending messages which she replied with an emoji) actually messaged the day before asking the time of the wedding...and she was late (again not replying to our panicked messages) left early, poor quality flowers,used her 6/7 year old daughter to do seats (which here wrong colour) asked venue for cereal bowls to put arraignments in which unbalanced and fell, before being placed so flowers were all broken.
Lots of things not set up which we paid for and when challenged she claimed she did it again we have the photos that confirmed her lies)
She was booked to stay all day and left before the wedding breakfast being set up leaving venue staff to do it. (again not their fault but placed wrongly)
She then refused a partial refund, blocked my reviews, and me to find a resolution after paying over £3,000
Brides even if you have paid a deposit I would STRONGLY recommend loosing it rather than using Lush Weddings & Events.