Isabella Grace Bridal Reviews
Isabella Grace Bridal
Tunbridge Wells, KentReviews
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![Morgan]()
Morgan Sent on 14/05/2026The one where I said yes to the dress!!
We were welcomed with a glass of fizz and our own room. The staff were lovely especially Sharon who was very knowledgable about the dresses. She found one perfect for me, even though it wasn't one I thought I'd choose. Even better, it was in the sale! -
![Lauren]()
Lauren Sent on 01/03/2026Amazing experience- highly recommend
The whole experience of picking the dress for my big day was perfect. I went in with a ‘I probably won’t find the one’ attitude and I’d decided and bought a dress within two hours. I’ve recommended Isabella Grace to many friends. I believe what sets them away from others is the tailored experience. My assistant would ask what parts of the dress I liked and didn’t like to find other dresses similar. It felt like there was an unlimited choice and nothing was too much.
The fittings and tailoring were also perfect and I felt so confident on the day - thank you! -
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Summer Sent on 30/01/2026
Gorgeous dresses & so helpful!
I found my wedding dress with my mum and it was so lovely, such a magical experience! I loved trying on different styles but knew from the get go which dress I was going to wear, incredible Pippa from the Madi Lane collection - my dress suited my venue, personality and body shape perfectly and it was so comfortable. I highly recommend going to Isabella Grace to get your perfect wedding dress! -
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![Charli]()
Charli Sent on 30/12/2025Fantastic dress experience, not a lot of veil choice
I had a fantastic experience buying my wedding dress at Isabella Grace. Our saleswoman couldn't have been more helpful considering I was overwhelmed by the choices available out there and am self-conscious about specific parts of my body. She helped rule out entire styles based on how I felt in them, and we then landed on a particular style and tried a variety of designs in that vein. The dress I chose wasn't what I would've imagined but I absolutely adore it and am so sad not to wear it again now. It had the benefit of being extremely comfortable and easy to get into too (not to be underestimated).
The reason for the 4 stars instead of 5 is because of my experience then trying to find accessories and a veil. This was a separate appointment with different staff, and there were very few options available. Only classic veil styles (no drape or cape), and none in the right colour for my dress (pale ivory), with no creative suggestions for what to do about it. I had a veil included with the purchase price of my dress so took one away anyway as a backup but ended up buying one elsewhere. More support here would have led to a happier experience overall. -
![Vicki]()
Vicki Sent on 06/12/2025A princess for the day.
Isabella Grace were wonderful. I was made to feel so special when trying on all the different dresses.
I found my dream dress and felt like a princess on my special day. -
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![Suzie]()
Suzie Sent on 26/10/2025The most amazing experience for buying my wedding dress
It's strange looking back now at how nervous I was about shopping for my wedding dress. As a curvy girl, I had a lot of anxieties about what the experience would hold for me. I'd seen a dress online which drew me to Isabella Grace so they were naturally the first shop I made an appointment with.
My first interation was before my appointment when store manager Nicky called me to reassure me about trying on dresses as a curvier girl and how wedding dress sizes are ridiculous! This instantly made me feel like I'd made the right decision.
When I arrived, fairly nervous, with my bridesmaids, we were treated like VIP guests. From a selection of 6 dresses prior to the visit, Sharon the assistant handed me 'Sally' by Stella York, the dress that drew me to the shop. I was nervous about trying it on first but Sharon said if it's what I'm drawn to, we should go for it first - what a coincidence she handed me the dress first!
The emotions came flooding out, I didn't know you could get 'the feeling' with a dress but both myself and my bridesmaids were in floods of tears and it's genuinely the most beautiful I had felt (before my wedding day of course).
Deal done, first dress and I said yes. Isabella Grace were amazing working with the order of dress, helping me understand measurements and how I wanted the dress to fit.
I can't recommend Isabella Grace highly enough. I've never felt more beautiful (and comfortable) than I did on my wedding day. They made an experience that I thought would be horrific into one of the best. -
![Kirsten]()
Kirsten Sent on 21/09/2025Beautiful boutique that helped me find the ‘one’!
I loved my whole experience at Isabella Grace from my first visit trying on dresses to picking up my dress when it was ready to take home. The team made me feel so comfortable and I’m really grateful to have had such a positive experience. I found the most perfect dress and I couldn’t have been happier -
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![Nicola]()
Nicola Sent on 10/08/2025Once They Have Your Money, They Simply Don't Care – Avoid Isabella Grace
I spent nearly £4,500 on a Milla Nova wedding dress for my daughter at Isabella Grace, and the experience was extremely disappointing.
From the beginning, we were led to believe we were getting more than just a dress — we were sold the idea of a full bridal service. Carrie, the assistant, clearly implied we’d receive support from purchase through to the destination wedding, including help with packing the dress and in-house alterations (which we always understood would be at an additional cost). That level of service was a key reason we chose this boutique. But once the dress arrived, everything changed.
We were told the balance had to be paid immediately, with two options: collect the dress or pay storage fees. Veil fittings? No appointments available before or during collection. No flexibility, no care.
My daughter never even had the chance for the simple, memorable “She said yes to the dress” photo moment. When I asked during collection if we could take a quick photo with the sign, the response was: “Only if you’re quick.” It felt rushed, dismissive, and entirely joyless.
The alterations process was also misleading. While their Sales Agreement clearly states:
“Alterations. No alterations are included in the price, and these will therefore be at an additional cost,”
we were led to believe they would be handled in-house by their seamstress. That turned out not to be the case — and once again, told you need to find a seamstress.
Later, when I contacted the shop to ask what veil would suit the dress — which we bought from them — suddenly they had availability for an appointment. Clearly, only if there’s more money to be made.
Once Isabella Grace takes your money, the customer service stops. There is no accountability for misleading information, no flexibility, and no real care for the bride.
Yes, the dress was beautiful — but thankfully, Milla Nova has other suppliers.
The experience at Isabella Grace was anything but. I would not recommend this shop to any bride looking for genuine support, service, or respect.
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