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About

On Hitched.co.uk since 2023

Last update: May 2024

Welcome to JJ's House – your ultimate destination for custom-made dresses, offering over 2000 styles in various colours. Our express, made-to-order dresses cater to all special occasions, from wedding gowns to proms and parties. Enjoy premium quality at affordable prices, backed by excellent service. Sustainability is at our core, reflecting our commitment to eco-friendly practices. Experience our At-Home Try-On program for a hassle-free shopping experience, ensuring the perfect fit before your purchase. At JJ's House, we blend style, affordability, and sustainability to help you create unforgettable moments.

Read our customer reviews and stories on https://uk.trustpilot.com/review/jjshouse.com.

JJ's House is a bridal and occasionwear store based out of Central London.

Frequently asked questions

What services do you offer?

Sale of wedding dresses
Design and manufacture of bridal dresses
Sale of wedding accessories
Design and manufacture of bridal accessories
Sale of gowns for maid of honour, bridesmaid, flower girls...
Design and manufacture of outfits for bridesmaids, maid of honor...

What services do you offer?

Sale of evening dresses
Design and manufacture of evening dresses
Sale of dresses for bridesmaids
Sale of dresses for mother of the bride
Design and manufacture of dresses for mother of the bride
Sale of wedding dresses
Design and manufacture of wedding dresses
Sale of wedding accessories
Design and manufacture of wedding accessories

How far in advance should I contact you?

All Made-To-Order dresses are required minimum 3-4 weeks in production and shipping time is around 1-2 weeks

Do you have an outlet section?

Yes

Do you have an outlet section?

Yes

Do I need to make an appointment?

No

What is the style of your designs?

Glamour
Modern
Original
Princess
Romantic

What kind of accessories do you offer?

Lingerie
Shoes
Jewellery
Veils
Shawls
Headdresses, hats and hair accessories
Gloves

How do you work?

JJ's House is online only and personalise your dress via our Made-to-Order process. Once we confirms details and sizes, our skilled artisans craft your dress in 2-3 weeks plus shipping for 1-2 weeks

Operating hours:

24 hours

What are the forms of payment?

online payments only

Served in

Cheshire, East London, East Sussex, Greater Manchester, Hampshire, Merseyside, South East London, South West London, West London and West Midlands

illustration question

Do you have any questions?

Request pricing

Reviews for JJ's House

3.7 out of 5 rating
3.7 out of 5 rating
3 reviews
73% recommend it
  • Quality of the service
    3.7 out of 5 rating
  • Response time
    3.7 out of 5 rating
  • Professionalism
    3.7 out of 5 rating
  • Value for money
    3.7 out of 5 rating
  • Flexibility
    3.7 out of 5 rating
Hannah
Hannah P. Sent on 11/06/2024
1 out of 5 rating

Absolutely terrible company - used incorrect measurements for my custom order wedding dress, then fobbed me off with no apology or compensation

I ordered a custom size, made-to-measure dress online for my wedding and they completely screwed up my order. The dress arrived and the measurements were way out from what I submitted. The waist was 2cm too big and the length was 10cm out, not at the bottom of the dress, but through the torso, meaning that the waist was far too low and it was huge in the shoulders so the sleeves were falling off me. Basically, the whole thing hung completely wrong and just swamped me. I'mbabsolutely fuming about it, since my partner and I were really careful when taking my measurements, we double checked them all and watched the guidance video on their website at least twice to ensure we'd done it all correctly.

When I complained to the company, they sent me an unbelievably aggravating fob off response, claiming that because it was a custom order they don't do returns or refunds and that they'd used the measurements I'd sent them. They then attached photos of the dress being measured in the factory showing the tape measure to "prove" that they'd used the measurements I'd submitted, but one of their own photos showed that their hollow-to-hem measurement was 10 cm longer than what I'd put on my order! I've responded to point this out to them, and I've sent them photos of my own measurements of the waist of the dress, which clearly show that it's a good 2cm bigger than what was submitted on my order (I can literally get my whole hand inside the waist when I'm wearing it, there's so much extra space!). I've also pointed out that under the UK Consumer Rights Act 2015 they are obligated to compensate me, as they evidently haven't provided the service that was agreed on or paid for. Still waiting for an adequate response.

One thing which illustrates how dodgy they are as a company, is the fact that they have no formal complaints procedures or policy for rectifying mistakes or faults with orders anywhere on their website, making it incredibly difficult to lodge a complaint to them, get a proper response or any recourse if they screw up your order. The closest I was able to do was to submit a "feedback ticket", complain to someone on their live chat (who fobbed me off to another department) and post a review on the web page for the dress in question (this is still being "processed", so I suspect they won't post this on their website, as it's negative).

The utter contempt with which they hold their customers is evident in the insultingly generic, copy and paste responses they've given every negative review on Trust Pilot, which show that they haven't bothered to take the time to read them or respond properly to the individual cases mentioned.

They haven't even had the decency to apologise to me for the considerable distress and inconvenience they've caused, given that with less than two months to go to my wedding, I now have very little time to try to get this dress altered to fit (which, if even possible, will cost a fortune) or to order another dress, which would also almost certainly need alterations. I'm absolutely fuming. Avoid them like the plague!
L
Lisa Sent on 10/03/2024
5 out of 5 rating

Amazing service

Good quality and when I ordered the wrong size they made sure to change it quickly so I got the right ones
C
Catherine C. Sent on 14/02/2024
5 out of 5 rating

Great quality dresses

Beautiful dresses and being able to try out at home was great gorgeous wedding shoes also
illustration stars

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JJ's House Real Weddings

Jess & Matt
41 photos · 23/09/2023

Deals

Events

05 Jun
Exposition

Step into Elegance Dear Londoners, the wait is over! They are delighted to announce their triumphant return! Join them on a journey to a world of unparalleled grace and sophistication as JJ's House, your ultimate destination for cutting-edge fashion, extends a cordial invitation to their newest Pop-Up Showroom nestled in the heart of London!

From June 5th to September 2nd, 2024, immerse yourself in a meticulously curated selection of exquisite dresses, accessories, and more, conveniently situated at Covent Garden.

Mark Your Calendar: June 5 - September 2, 2024

Location: 9-11 Short’s Gardens, London WC2H 9AT

Opening Hours: Wednesday to Sunday, Closed on Monday and Tuesday

Wednesday: 11:00 AM - 7:00 PM

Thursday: 11:00 AM - 7:00 PM

Friday: 11:00 AM - 7:00 PM

Saturday: 11:00 AM - 7:00 PM

Sunday: 11:00 AM - 6:00 PM

Please note that opening dates and times are subject to change; any revisions will be promptly communicated on this platform.

Given their limited space, their showroom carries a curated selection of sizes and styles for you to experience firsthand. They apologize if your preferred dress is not available for fitting; nonetheless, they will make every effort to accommodate your preferences with similar options from their inventory. In the meantime, feel free to explore our At-Home Try-On services for any dresses you wish to try.

To secure your fitting appointment, they kindly request that you book in advance. Currently, availability is limited to June; however, additional dates will be released in subsequent stages. Go to their website to schedule your appointment.

Date: From 05/06/2024 to 02/09/2024 Schedule 11:00
Place: 9-11 Short's Gardens, London WC2H 9AT, Central London, South West London

Map

2 Eastbourne Terrace, London W2 6LG W2 6LG Central London (South West London)

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