Skip to main content
Weddings

The West Mill Reviews

The West Mill More information

Reviews

4.9 out of 5 rating
79 reviews
  • Quality of the service
    4.9 out of 5 rating
  • Response time
    4.9 out of 5 rating
  • Professionalism
    4.9 out of 5 rating
  • Value for money
    4.9 out of 5 rating
  • Flexibility
    4.9 out of 5 rating
98% Recommended by couples

Badges

Hitched Wedding Awards 2023 Winner
Hitched Wedding Awards 2022 Winner
  • R
    Rebecca C. Sent on 03/09/2023
    1 out of 5 rating
    • Quality of the service
      1.0 out of 5 rating
    • Response time
      1.0 out of 5 rating
    • Professionalism
      1.0 out of 5 rating
    • Value for money
      1.0 out of 5 rating
    • Flexibility
      1.0 out of 5 rating

    Poor cancellation policy beware

    We booked our wedding at the West Mills Venue, Derby on the 26th January and cancelled on the 27th February due to unforseen circumstances.
    We were 9 days outside this heinous contract, of which we had to pay 25% of the overall venue hire. Which left us out of pocket over £3000. There is a 10 day cancellation policy. We feel there was lack of transparency by the provider about this. We had already paid a deposit £1500 and before we could even cancel we had to pay the full remainder of the cancellation percentage. Otherwise according to the policy we would have had to pay a total of £6000 plus to cancel a short period later.
    Disappointed in the approach taken by the team. Understanding this is a business, there contract makes it incredibly profitable for cancellations. The majority of vendors come with an admin fee cancellation charge or a deposit lost cancellation charge. If another person books the same date you may see some of your money back but who knows if they would be transparent about this given their lack of help in other areas.
    Proceed with extreme caution.
  • Tessa
    Tessa A. Sent on 12/03/2024
    5 out of 5 rating
    • Quality of the service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value for money
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    The right choice.

    We loved the west mill the moment we stepped foot on the property.
    We had so many compliments from our guests about being able to seamlessly move from floor to floor as the day progressed.
    Such an amazing space.
  • illustration stars

    Did the reviews win you over?

    Send a message
  • A
    Ashleigh H. Sent on 17/11/2023
    5 out of 5 rating
    • Quality of the service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value for money
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    The most incredible venue

    We knew from our first viewing at this venue that it would be absolutely perfect for our special day! It has such character and you can decorate it as much or as little as you like as it juts oozes beauty naturally. We were kept updated throughout and they made it super easy to keep in touch. We had Lou look after us and she was incredible throughout! All the other members of the team that looked after us on the day were also amazing and couldn't do enough for us. The food was absolutely outstanding and we got so many compliments about it. We also made use of the mill house and the mill cottage which were done to incredible standards. We couldn't of asked for anything better and were so glad we chose the west mill!
  • H
    Helen R. Sent on 08/12/2022
    5 out of 5 rating
    • Quality of the service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value for money
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Best venue ever!

    The West Mill ticks all the boxes - so much space all to yourselves, excellent service before and during the wedding from all the staff, no corkage drinks, delicious food, beautiful setting and building and the staff decorate the spaces for you and tidy up your decor for collection. All of our guests were very impressed and it just added to a wholly incredible day.
  • A
    Adrian W. Sent on 21/02/2023
    5 out of 5 rating
    • Quality of the service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value for money
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Amazing venue,truly amazing day

    From our first visit to view The West Mill we both fell in love with the venue,perfect was the word we both used.
    From the early stages to our Wedding day itself, the staff were absolutely brilliant in every way. Our ‘taster’ evening was fabulous & we were blown away by the standard of the food,so difficult to make our final food selections as it was all so beautiful, both in taste & presentation.
    We had an amazing ( life saver) event manager in Jane,who just made everything so easy, eliminating any stress & worries we had,she guided us & made everything’perfect’.
    Our entire Wedding day was amazing, the venue,staff, our dj & photographer ALL played a huge part in an unforgettable day, really words can’t explain just how brilliant the West Mill is.
    The biggest Thank you for creating the most special of special days for us, I can’t imagine a better Wedding venue!
  • G
    Gav D. Sent on 29/01/2023
    5 out of 5 rating
    • Quality of the service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value for money
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    A great venue with a great team, made for a truly great day

    We had our wedding at the West Mill in December 2022, and genuinely cannot recommend them enough.

    The team were fantastic throughout, with clear communication from the day of our first visit right up the big day itself where Shannon and the team took brilliant care of us and our guests and made sure the day went brilliantly.

    We had loads of compliments from our guests about the venue both on the day and since.

    It was a perfect day.
  • J
    Jessica W. Sent on 22/06/2022
    4.8 out of 5 rating
    • Quality of the service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value for money
      4.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Best day ever!!

    We got married on Saturday 18th June 2022 at The West Mill and we couldn’t have been happier! The venue itself and the surroundings are so beautiful and all of our guests commented on how stunning it was. As soon as we went to see it, we both fell in love and knew it was where we wanted to get married. Having the four different floors was ideal so there was no waiting for rooms to be changed round for the meal or evening. Another big thing for us was that The West Mill allowed our dog to be walked down the aisle, which we surprised everyone with and it was incredible to have him there. We can’t thank the staff on the day enough, as they were all so friendly and helpful. Our wedding manager was also great, constantly in contact with us, answering any questions we had and giving advice, she also decorated the venue just as we had pictured. We couldn’t have asked for more!
  • L
    Lauren H. Sent on 30/03/2022
    5 out of 5 rating
    • Quality of the service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value for money
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    A wedding venue that exceeds expectations

    We booked the West Mill back in 2018 for our 2020 wedding, since then we have had to re-arrange 3 times due to covid but finally married here on 17 03 2022. From first meeting up until now the venue and its team have been exceptional, have exceeded expectations in all areas and have been a support through a challenging covid-related time. We could not recommend them enough. The venue itself is absolutely stunning, the staff attentive and the food and drinks reasonably priced. Nothing was too much trouble and we're just sad its over so we don't need to visit again.
  • L
    Louisa C. Sent on 27/02/2022
    5 out of 5 rating
    • Quality of the service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value for money
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Our wedding

    Absolutely fantastic. Staff were amazing but invisible in a great way. Loved everything about the mill. Everyone committed on how beautiful the venue is and how tasty and good the food was. Seem less from beginning to end!
illustration stars

Did the reviews win you over?

Send a message