The Royal Hotel Scarborough Reviews
The Royal Hotel Scarborough
Scarborough, North YorkshireReviews
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Quality of the service 4.9 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value for money 5 out of 5 rating
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Flexibility 4.9 out of 5 rating
Badges
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Featured
Kim H. Sent on 23/05/20245 out of 5 rating-
Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Royal Hotel Scarborough
GENUINE REVIEW
honestly if I could give this place more than 5 stars I would. Everything from the food to the price was astounding. Our wedding coordinator (Helen) who works for the hotel, was beyond fantastic. She helped us every step of the way and dealt with every single request we had without any issue or hesitation. She honestly made us and our wedding feel like the only one she's ever done! The whole experience working with the hotel to the big day itself was nothing other than perfection. All of the stresses that could have come from wedding planning and organising etc just went out of the window when we started working with this hotel. For reference our wedding was 24/04/2024 and we had about 30 guests. We held our ceremony and reception there and I couldn't be more glad. It was affordable and looked like we had paid 10s of thousands. We chose to buy our own decor as i was very parricular about how I wanted our aesthetics to be, but i could have chosen to rent decor from the hotel at an affordable extra cost. Despite buying the decor myself, the staff helped to arrange them and decorate with me which saved a lot of time and stress. I genuinely can't thank them all enough for making our day perfect.GENUINE REVIEW
honestly if I could give this place more than 5 stars I would. Everything from the food to the price was astounding. Our wedding coordinator (Helen) who works for the hotel, was beyond fantastic. She helped us every step of the way and dealt with every single request we had without any issue or hesitation. She honestly made us and our wedding feel like the only one she's ever done! The whole experience working with the hotel to the big day itself was nothing other than perfection. All of the stresses that could have come from wedding planning and organising etc just went out of the window when we started working with this hotel. For reference our wedding was 24/04/2024 and we had about 30 guests. We held our ceremony and reception there and I couldn't be more glad. It was affordable and looked like we had paid 10s of thousands. We chose to buy our own decor as i was very parricular about how I wanted our aesthetics to be, but i could have chosen to rent decor from the hotel at an affordable extra cost. Despite buying the decor myself, the staff helped to arrange them and decorate with me which saved a lot of time and stress. I genuinely can't thank them all enough for making our day perfect.-
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+18 Photos
The Royal Hotel Scarborough's reply:
Thank you for your lovely review.
It was a pleasure to work with you both and bring your wedding dreams to life.
From everyone at The Royal Hotel Scarborough we wish you many happy years together xx -
Quality of the service
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Craig A. Sent on 02/05/20245 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Prince Regent suite
Perfect day from start to finish. Helen was very helpful, answered emails and queries promptly. Great food,beautiful room.loved every minute. ♥️Perfect day from start to finish. Helen was very helpful, answered emails and queries promptly. Great food,beautiful room.loved every minute. ♥️The Royal Hotel Scarborough's reply:
Thank you for your lovely review.
We're so glad to hear that you enjoyed your day and that you choose to have it at the Royal xx -
Quality of the service
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Stacey B. Sent on 29/04/20245 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The royal hotel Scarborough
From the moment I went to ask about booking a wedding till the actual day helen was amazing nothing was any trouble. She really went above and beyond for us and made are day so special and run with out any hitch’s. The venue is self looked amazing and was even better than we could imagine. I would definitely recommend the royal hotel to anyone.From the moment I went to ask about booking a wedding till the actual day helen was amazing nothing was any trouble. She really went above and beyond for us and made are day so special and run with out any hitch’s. The venue is self looked amazing and was even better than we could imagine. I would definitely recommend the royal hotel to anyone.-
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+2 Photos
The Royal Hotel Scarborough's reply:
Thank you for your lovely review and recommendation Stacey and Simon.
It was a pleasure to help your wedding day dreams come to life, and from everyone at the Royal we wish you many happy years together x -
Quality of the service
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Green Sent on 06/01/20244.8 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Beautiful old style hotel and fabulous staff
Helen the wedding co-ordinater was fantastic and helped us throughout planning of our wedding at The Royal. No job was too small and she even put our wedding cake together on the morning of the wedding so we could have time for some fresh air! Her and her team on the day we're so helpful and made everything go smoothly to make our day so special. The ceremony room and ballroom were just beautiful and looked amazing at Christmas time. The honeymoon suite was spacious and perfect. The Royal Hotel is an old regency style hotel so does have some quirks but that's what we liked about it.Helen the wedding co-ordinater was fantastic and helped us throughout planning of our wedding at The Royal. No job was too small and she even put our wedding cake together on the morning of the wedding so we could have time for some fresh air! Her and her team on the day we're so helpful and made everything go smoothly to make our day so special. The ceremony room and ballroom were just beautiful and looked amazing at Christmas time. The honeymoon suite was spacious and perfect. The Royal Hotel is an old regency style hotel so does have some quirks but that's what we liked about it. -
Quality of the service
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Lucy P. Sent on 09/12/20235 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Couldn't have asked for a better day
Helen was absolutely amazing with organising our wedding, she went above and beyond to make sure the day went exactly how we planned. I don't live in Scarborough (although I was born there and my family are there, hence why we chose there) and Helen was always available whenever I needed her. The venue was out of this world and was everything we'd hoped for and more.Helen was absolutely amazing with organising our wedding, she went above and beyond to make sure the day went exactly how we planned. I don't live in Scarborough (although I was born there and my family are there, hence why we chose there) and Helen was always available whenever I needed her. The venue was out of this world and was everything we'd hoped for and more.The Royal Hotel Scarborough's reply:
Thank you for your lovely review Lucy and Simon.
It was an absolute pleasure to be able to make your Christmas Wedding Dreams come true 🎄🎅
From everyone at the Royal, congratulations and Merry Christmas ❤️ -
Quality of the service
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Clare B. Sent on 17/10/20234.8 out of 5 rating
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Quality of the service 4.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Made our wedding dreams come true
Our perfect day organised by Helen at the Royal hotel was amazing
The team worked hard to ensure we had the best day possible
We would definitely do it again there if we couldOur perfect day organised by Helen at the Royal hotel was amazing
The team worked hard to ensure we had the best day possible
We would definitely do it again there if we could-
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+5 Photos
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Quality of the service
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Katie R. Sent on 02/10/20235 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our special day
We booked our hotel in 2021 for 30.9.23.
Throughout the last 2 years Helen from the Royal hotel was been absolutely amazing. The work Helen and the team put in for our special day was truly amazing. We choose afternoon tea and all we can say was WOW. The buffet on the evening amazing!
I cannot thank everyone at the royal enough for what they did for us!We booked our hotel in 2021 for 30.9.23.
Throughout the last 2 years Helen from the Royal hotel was been absolutely amazing. The work Helen and the team put in for our special day was truly amazing. We choose afternoon tea and all we can say was WOW. The buffet on the evening amazing!
I cannot thank everyone at the royal enough for what they did for us!The Royal Hotel Scarborough's reply:
Thank you for your lovely review Katie and Ryan.
It was such a pleasure to get to know you over the past two years, and to be able to work with you to bring your dreams to life
Congratulations and we wish you many happy years together ❤️ xx -
Quality of the service
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Jackie B. Sent on 20/09/20235 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Went above and beyond
Helen made my day to remember I couldn't of asked for a better planner everything was so perfect and even more then I could have imagined. She went above and beyond for me.Helen made my day to remember I couldn't of asked for a better planner everything was so perfect and even more then I could have imagined. She went above and beyond for me.-
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+6 Photos
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Quality of the service
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Tristan H. Sent on 18/09/20235 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Helen our wedding planner was fantastic
My experience regarding, The Royal hotel; was really good Helen the wedding planner was always on call and eager to help. I can't compliment her enough for what she gave us on the day. If your looking to get married in Scarborough I would strongly advise The Royal. The only issues came from the night staff, they took the food away a little early and a lot of people hadn't had chance to eat, including myself! But this could of been dealt with I was just so busy I didn't get chance to speak with the night manager. But if you looking for the most breath-taking views with the Grand Stairwell and the Wedding room. Thank you again Helen.My experience regarding, The Royal hotel; was really good Helen the wedding planner was always on call and eager to help. I can't compliment her enough for what she gave us on the day. If your looking to get married in Scarborough I would strongly advise The Royal. The only issues came from the night staff, they took the food away a little early and a lot of people hadn't had chance to eat, including myself! But this could of been dealt with I was just so busy I didn't get chance to speak with the night manager. But if you looking for the most breath-taking views with the Grand Stairwell and the Wedding room. Thank you again Helen.-
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+4 Photos
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Quality of the service
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Elizabeth W. Sent on 03/08/20235 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect from beginning to end 😁
We booked an appointment to see Helen the wedding coordinator and to have a look around the hotel. From that moment on I had a fabulous experience. Communication with Helen was spot on, nothing too much trouble. The big day itself was just perfect,the staff, the food, the ceremony, the reception. Everything went so well and exceeded our expectations thankyou Helen and team xx.We booked an appointment to see Helen the wedding coordinator and to have a look around the hotel. From that moment on I had a fabulous experience. Communication with Helen was spot on, nothing too much trouble. The big day itself was just perfect,the staff, the food, the ceremony, the reception. Everything went so well and exceeded our expectations thankyou Helen and team xx.The Royal Hotel Scarborough's reply:
Thank you for your lovely review Liz and Simon.
It was an absolute pleasure to be a part of your big day. Myself and the staff here at the Royal wish you many happy years together, and I personally wish that we could do it all again, as you were such a joy to be around.
Congratulations to you both xx-
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+2 Photos
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Quality of the service
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