The Richmond Hill Hotel Reviews
The Richmond Hill Hotel
Richmond Upon Thames, South West London4.9 out of 5 rating, 60 reviews
4.9
60 reviews
Reviews
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4.9 out of 5 rating
4.9
Excellent
60 reviews
Recommended by 98% of couples
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Quality of the service 4.9 out of 5 rating4.9
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Response time 4.9 out of 5 rating4.9
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Professionalism 5 out of 5 rating5.0
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Value for money 4.9 out of 5 rating4.9
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Flexibility 4.9 out of 5 rating4.9
Badges
+41
User photos
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Expensivebluedecor51307 Sent on 12/09/20265 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An Unforgettable Wedding Dinner
My partner and I had a fabulous dinner at 144 on the Hill in the Queen's Room to celebrate our wedding. Our contact, Ella, was incredibly helpful creating the evening we imagined. She worked with the chef to curate a family-style menu that worked within our budget. The food was incredible, with lots of great comments from our guests. Everything went really smoothly and the operations team on the day was quick and flexible in running of the schedule. We also had a lovely stay in the hotel and the staff were all very welcoming and accommodating. We would highly recommend this venue for others' wedding celebrations. -
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Miranda Sent on 23/08/20265 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Richmond Room - fabulous venue for a wedding celebration party
From the moment we visited the hotel and met with the events team, particularly Ella, they were so helpful and professional. The hotel has a number of lovely rooms for parties and they helped us chose the right size room, being the Richmond Room. We particularly liked this because of the fairy lights; dance floor; raised bar area and overall modern feel. We had a fork buffet arrangement and with the room hire it proved a reasonable budget for the 70 or so guests we had. It was a good venue for all ages - young and old.
The professionalism of the staff gave us reassurance that all our planning meetings would be followed through and indeed the day was very successful due to the efficient function sheet and the Ops and Reception team on the day.
We have had many compliments stating how lovely the venue, food and atmosphere was from our family and friends in the past week since the event.
We are so pleased we chose this venue and with such a professional team and we would highly recommend for a wedding celebration.
The Richmond Hill Hotel's reply:
Dear Miranda,
Thank you so much for taking the time to share such a wonderful and detailed review of your experience with us.
It was a pleasure to be part of your special celebration, and we’re so grateful that you chose us for such an important occasion.
We wish you all the very best and hope to welcome you back to the hotel again in the future! -
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Leila Sent on 13/08/20265 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Queens Room Wedding & Lunch - 24 people
We got married here in July, and only have the absolute best things to say about the venue, and the staff. From start to finish, their professionalism, reactiveness and care they took over the whole day was phenomenal. They allowed us to personalise the room, managed & organised all the set ups and decor we gave them, and offered their own available decor as well before hand. The food was incredible, and just generally the staff were so slick, so kind and almost every guest commented on this. These guys are a well oiled machine and we could not recommend them enough. 1000 out of 10 :)The Richmond Hill Hotel's reply:
Thank you for the amazing feedback! It was a pleasure to host such a wonderful celebration and we are so pleased to hear that you and your guests had such a fantastic experience.
Thank you for choosing us and trusting us with such an important occasion. -
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Justin Sent on 27/07/20264.8 out of 5 rating4.8
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Small Drinks Reception and Wedding Breakfast
We had our 30 guest wedding ceremony nearby, followed by our reception in the Queens Room of 144 On the Hill. The room looked stunning even without any additional flowers/decorations from us, and thankfully had air conditioning which was a relief on a very warm summer wedding - greatly appreciated by our guests! We had drinks on the terrace beforehand in a designated area reserved for our guests, where we had the option to pre-order cocktails/drinks. The team on the day were both professional and friendly, and worked hard to ensure the day ran seamlessly with lots of preparation in the days/weeks before. Highly recommend the Queens Room and 144 On the Hill!The Richmond Hill Hotel's reply:
Thank you so much for your wonderful feedback Justin! We loved hosting yours and Louise's wedding reception with us at the hotel! -
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Kate Sent on 21/04/20265 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exceptional service at a beautiful wedding venue
We had the most wonderful experience with Richmond Hill Hotel. From the very first planning meeting through to the wedding day itself, the team went above and beyond to make everything seamless and completely stress‑free. No detail was ever too small, and they handled every element with such care and professionalism.
On the day, the whole team were incredibly supportive and attentive, and we felt genuinely looked after throughout. So many of our guests commented on how beautiful the venue was and how impressed they were with the level of service.
We couldn’t recommend Richmond Hill Hotel more highly to any couple looking for a stunning venue and a team who truly take pride in making your day perfect. -
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Elaine Sent on 06/03/20265 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stunning!!!
I cannot recommend this venue enough. We had our small wedding breakfast in the Queen’s Room followed by a party in the Richmond Room. From the start Ella Bauchop, Events Coordinator, was amazing and answered all of our many questions quickly. The venue is stunning, with beautiful colour everywhere. Every single member of staff was wonderful and we had a day to remember. Thank you Richmond Hill xx-
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+6 Photos
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Zainab Sent on 22/09/20254.8 out of 5 rating4.8-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Our Wedding at Richmond Hill Hotel
We had our wedding at Richmond Hill Hotel and it was honestly the best day – the whole team were fantastic, and Pooja in particular was such a great support, incredibly helpful and attentive throughout the process and on the day itself, which made everything feel stress-free. The food was excellent and many of our guests are still talking about how much they enjoyed it, and the setting is beautiful with perfect spots for photos. Overall, though, the whole experience was fantastic, and we truly loved every moment – we couldn’t be happier and would definitely recommend Richmond Hill Hotel to anyone planning their special day.-
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+5 Photos
The Richmond Hill Hotel's reply:
Thank you very much for your kind feedback. It was a pleasure to be part of your special day. We wish you both a lifetime of happiness together. -
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Emma Sent on 13/06/20245 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful!
The staff at the Richmond Hill Hotel could not have made our day any more perfect! The attentiveness, service and overall experience was amazing. The whole team were fantastic and we would recommend this venue for anyone looking to hold their celebrations in this wonderful hotel. -
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Naz Sent on 17/05/20245 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding 11th May 2024
Amazing hotel and amazing staff!! If you want an experience of a lifetime - then book your wedding at Richmond Hill Hotel!! Looked after us so well and can only say positive things about this hotel and its staff! Thank you so much!! -
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Catherine Sent on 21/12/20235 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The perfect London wedding venue
We really have no words to describe how happy we were with our wedding at the Richmond Hill Hotel, and how grateful we are for everything they did for us. About six weeks before our wedding, our original venue essentially shut down, and we were left totally high and dry. We contacted the Richmond Hill Hotel, as we had been there on a previous wedding open day and loved it, and would have booked there had we not already booked our original venue, and they were able to make it work to accommodate us at this ridiculously short notice – we didn’t have to change a single part of our original timings! The service we received was absolutely impeccable from the very start. Valeria and Roisin went above and beyond in every possible way, plus they were an absolute joy to work with. The were incredibly organised, personable, and kind, and kept us calm throughout the run-up. We went for our food tasting a couple of weeks after booking and both the food and experience were brilliant, it made us so excited for the big day. Pooja and Andrei, the event managers on the day, were so professional and courteous, and kept us calm and focused throughout. Absolutely everything was taken care of on the day - we didn't have to think about a thing except enjoy ourselves. The day was everything we had hoped for, and we were so grateful to be made to feel so cared for. Thank you so much, we are customers for life now!
(Photos by Jess Soper)-
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+8 Photos
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