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The Queen at Chester Hotel | Premier Collection by Best Western Reviews

The Queen at Chester Hotel | Premier Collection by Best Western

The Queen at Chester Hotel | Premier Collection by Best Western

Mollington, Cheshire
5.0 out of 5 rating, 19 reviews
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Reviews

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  • Quality of the service
    5 out of 5 rating
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  • Professionalism
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Badges

  • E
    Emily Sent on 21/12/2025
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    Best day ever!!

    Our wedding day was perfect from start to finish! All of the staff at this hotel are incredible and so helpful! Ryan made the planning process so easy and stress free and nothing was too much trouble for the staff who worked the day. All of my guests thoroughly enjoyed the food and the rooms were so clean

    The Queen at Chester Hotel | Premier Collection by Best Western's reply:

    Hi Emily,
    thank you so much for the review. We wish you both all the happiness in your married life, it was amazing to be a small part of your day.
    Congratulations!! and thank you for choosing The Queen at Chester Hotel
  • Emma
    Sent on 03/12/2025
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    Incredible Venue and staff

    We recently had our wedding at The Queen at Chester Hotel and we truly couldn’t have wished for a better experience. From the very beginning, the planning and coordination were handled with so much care, organisation, and professionalism. The team made everything feel stress-free and were always on hand to answer questions and guide us through the process.

    On the day itself, everything ran perfectly. The service team were friendly, attentive, and genuinely invested in making sure our guests were well looked after. The food and drinks were absolutely fantastic — so many of our guests have commented on how good the meal was! The venue itself looked stunning and the facilities were ideal for our celebration.

    We are so grateful to the whole team for helping make our day so special. It meant the world to us, and we couldn’t recommend The Queen at Chester Hotel highly enough to any couples looking for a beautiful, well-organised, and memorable wedding venue.

    The Queen at Chester Hotel | Premier Collection by Best Western's reply:

    Thank you so much for such a lovely review! it was a pleasure to be part of your special day and we wish you nothing but happiness in your married life together!
    Thank you for Choosing The Queen at Chester Hotel
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  • Louise
    Louise Sent on 21/05/2025
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    Our wedding day

    The moment we walked into this hotel we knew it was the wedding venue we wanted! From the moment we booked our wedding date, everything ran smoothly.

    The day itself was just a fairy tale and the team were amazing throughout the whole day.

    A special shout out to Ryan from the day we met he was just amazing, nothing was ever to much for him and he would respond to any questions quickly and with the answers.

    I know lots of my guest have booked this hotel after the wedding to stay over as well as they loved the place so much!

    The Queen at Chester Hotel | Premier Collection by Best Western's reply:

    It was a pleasure to be a part of your Big Day Louise, we wish you both a lifetime of happiness!
    and thank you for your review, we will ensure to pass the feedback onto the team! :)
  • Lisa-Jane
    Lisa-Jane Sent on 30/07/2023
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    Beautiful , perfect , amazing team from start to finish

    Absolutely made our wedding day feel special from the moment we contacted the venue to the wedding day , the whole team were amazing I would totally recommended to get married at the Queen at Chester faultless, flawless , amazing , beautiful, perfect x
  • Jitka
    Jitka Sent on 03/08/2022
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    Perfect wedding

    Thank you for all the teams in The Queen of Chester hotel, our wedding was perfect , amazing food, excellent service, anything we asked for was done immediately, all our guests had complimented that the venue was well chosen.
  • A
    Anne Sent on 03/08/2022
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    Excellent from start to finish

    The queen's Hotel was amazing from start to finish planning every step off the way not missing any details out off our special day
    When our day arrived they made up feel special every detail was correct an the staff was amazing I didn't want my day to end
    Hotel is gourgous rooms where so lovely and the food was amazing
  • S
    Lisa Sent on 03/08/2022
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    Worth the wait

    We were originally supposed marry at llyndir Hall, a sister hotel to the queen, due to covid and other unforseen circumstances we were offered the queen as an alternative after 5 dates, and what an amazing place it is! We were treated like royalty and the team couldn't have done enough for us, especially the wedding coordinator Oana, she is absolutely fantastic and a credit to the place. The food was the best we've had and all of our guests commented on how perfect it was. The rooms were decorated beautifully & our vision was brought to life exactly as we wanted. The garden is amazing and had lots of brilliant photo opportunities in the small woodland area, We had the most perfect day & I wouldn't hesitate to recommend it to anybody.
  • N
    Nicola Sent on 26/04/2019
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    Absolute perfection

    Words can not describe how grateful and thankful we are to all of The Queen Hotel staff. From start to finish, it was absolute perfection; we couldn't have been greeted more warmly, looked after more special and the day could not have gone better in any way.

    We would like to personally thank Alison, Louise, Ryan and Jon. They were absolutely fabulous and we would like nominate them for team of the month if this is possible please? We would also like to publicly thank them- what way is possible? Do you have a twitter account or any other forum for us to write on? We would also like to write to the headquarters or 'top bosses' as it were as we feel it is truly important that they are recognised. Also the chefs! we think the Ingrouille wedding team should get it!

    Again, everyone in the hotel; from Iwan, to the reception staff, chefs to the housekeeping and breakfast lady were absolutely fabulous! Please would you ensure this is passed on?

    Please feel free to use our review above or any pictures to help with promotion.

    Kindest and warmest regards,

    Nicola and Mark
    xxx
  • K
    Katie Sent on 17/04/2019
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    Amazing day

    We had an AMAZING day and loved every single second of it!! I literally want to relive it over and over again!

    I want to say a MASSIVE thank you to Ellie, John and the entire team. You have been amazing and so helpful and available for anything we needed and i really appreciate that!! On the day/night john was brill, very helpful and had everything under control and in hand. Even down to the decorating of mine and alexs table, which we had no idea about until the evening, and he went the extra mile to add harry potter touches for us! The reception team were also fabulous, welcoming, kind and helpful. I cant remember the lady's name but she had blonde hair and i think she may have been irish?... she was wonderful!

    I love how we were left to set up the day before and just checked on every now and again. I love how the little things were there such as the 'bride to be' plate in our room when me and my mum checked in, and the wedding morning glass of bubbly at breakfast.

    Honestly, the best day of our lives and we couldnt have picked or had a more beautiful, perfect venue for our day!

    Please pass on our greatest appreciation and thanks to everyone that worked our wedding that day!

    I will post a review when i get a minute on the hotel... pretty much going to copy and paste this email :D.

    Kindest Regards
    Katie and Alex

    P.s ALL of our guests loved it and said the venue was beautiful and the food was fab!!
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