Box Hill Burford Bridge Hotel Reviews
Reviews
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![Katie]()
Katie Sent on 06/06/2026A beautiful day but new management still getting the hang of things
Pros:
Daniella the events coordinator always responded to email queries very quickly in the lead up and set up our DIY centerpieces exactly like how they were in our reference photo.
We really enjoyed the menu tasting they gave us a real VIP experience and a whole form to fill in with feedback.
Canapes, 3 course lunch and buffet all well presented and delicious. Catering team all very friendly and attentive. We were so grateful for the private canapés and drink right after the ceremony!
We liked the choice of places people could spend time as if they didn't want to dance they could sit outside or in the separate bar room so it was never too noisy to chat.
Dj and photobooth included in the package were very good -everyone had an amazing evening
Our bridal suite was very spacious and was a good backdrop for photos. We were given fruit, pastries, tea and prosecco in the getting ready room. I wish we'd had more time to enjoy them really as the morning just flew by!
It isnt always the case depending on what day of the week you get married but we were able to set lots of things up the day before which removed a lot of stress on the morning
All our centerpieces and cake decorations were carefully boxed back up and nothing went missing. All of leftover cake was also kept aside safely
There is good aircon in the Tithe Barn. We couldn't remember if there was and had been panicking earlier in the week as it was during a heatwave!
Cons:
There was some poor communication between the staff internally and also between them and the decorators which led to some slip ups with the decorations. Also the timing of the bridal party entrance got botched as no one asked us what song we wanted to enter to so staff just opened the doors when they wanted and sent them in a song too early. I've been reassured they will work on this. It's a new team running the place now so I think they're still getting the hang of things a bit.
We also passed on some issues for the facilities/cleaning department as the barn loos didn't have soap or toilet roll ready for guest arrival and there were issues in a few guest rooms.
The service of the wedding breakfast was very prompt but one of our family members special requirement meals ended up being given to someone else. And the red wine came out in ice buckets which I didn't care about but the wine coneisserus were shocked haha. The bar also wasn't stocked up ready for guest arrival when we'd been told people would be able to buy drinks whilst they waited for the ceremony. I needed non alcoholic wine provided for one guest but had to pay £40 in advance for them to buy in one bottle! (Which was worth £10 max). Bit steep when already spending over 10k. The catering and beverages manager bought 2 in the end to make up for the store not having the brand we chose which was nice of him. But then they forgot to actually put it on the table and we had to chase it up. Breakfast is fine but not the most exciting looking buffet. And you have to order eggs to be cooked to order.
No one told us there was a wedding there the next day so at 1am we're suddenly told we need to clear all our stuff out when we were about to head to bed.
I've reccomended they put a hanging rail in the girls getting ready room as there was nowhere to hang dresses as its a conference room.
Not really a complaint but just to make people aware - The outdoor area can be very busy in summer as people come just to use the swimming pool. It wasnt too bad on our wedding day but the day before there were kids in swimming trunks running all over the place so I'd been a bit worried! During the wedding breakfast a guests dog got in and was running around for a bit too!
The sound system only works with iphones. We were told to go to the shops and buy an adaptor (this is the evening before the wedding). If we hadn't been there to use it to rehearse the night before we never would've known about this issue until we went to use it on the day.
We received a nice apology but not a penny back for all the issues we had. We hope they take it all on board and future weddings go smoother. We had a beautiful day still and everyone had a great time but it could definitely have been more polished for what it cost us. Definitely invest in a toastmaster to keep things on track, ours was invaluableBox Hill Burford Bridge Hotel's reply:
Hi Katie,
Thank you so much for your detailed and thoughtful review. It truly means a lot that you took the time to share both the wonderful parts of your day and the areas where we could have done better.
I am delighted to hear that you enjoyed so many aspects of your wedding, from the food and service to the DJ, photobooth, and the special moments throughout the day. It was an absolute pleasure to be part of your wedding journey and to help bring your vision to life.
I would also like to thank you for your honesty regarding the issues you experienced. Following your email, all of your feedback was discussed with the relevant departments, and already actions as priority been put in place to help ensure future couples have the smooth and seamless experience they deserve. Many of the points you raised have already been addressed, and we continue to review and improve our procedures as a team.
Since joining the venue in September 2025, I have provided clear communication with new couples to minimise any impact that public leisure activities may have on wedding celebrations. Your feedback has been invaluable in helping us identify where further improvements were needed.
Thank you as well for your patience, understanding, and kindness throughout the planning process and afterwards. It was genuinely a pleasure working with you, and I am so grateful that you trusted us with such an important day.
While I am sorry that certain elements were not as polished as they should have been, I am pleased to hear that you still had a beautiful wedding day and that your guests had such a wonderful time.
Wishing you and Josh every happiness for the future, and thank you again for helping us continue to grow and improve.
With best wishes,
Daniela -
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![Jenna]()
Jenna Sent on 26/10/2025Excellent venue but day made by the staff and suppliers
This is an amazing wedding venue, but we wanted to dedicate this review especially to Kiki, the wedding coordinator - without her our wedding wouldn't have been the success it was. Kiki worked so hard to make our day special and it really did show, we will be forever grateful for all of her efforts.
Working with the venue wasn't always smooth - particularly with room bookings - but Kiki, made the process extremely pleasant throughout, being responsive, showing genuine care and to investigate complex queries and issues, being pivotal to finding solutions. Leading up to and on the day, Kiki was so patient and understanding, supporting us in the set up and smooth running of the day in such a patient manner, handling all our questions and requests no matter how big of small. Kiki's kindness shined through in her work - she is an absolute rockstar and cannot thank her enough for how special she made us feel.
We would also like to thank the recommended suppliers -
- Ether events who dressed the venue so beautifully and supported us with such professionalism, attentiveness and genuine care.
- Loretta for baking a beautiful and tasty cake, always supportive and pleasant throughout.
- Michael, our fantastic toastmaster. The day wouldn't have ran so smoothly without him.
- Paul, our Pianist - potentially the best decision we made about our wedding. Such a lovely man and played beautifully, even learning some specific requests at short notice.
- Final mention to Mary who works in hospitality at Burford Bridge - you looked after us so wonderfully in the morning and during the dinner, with such care and good humour. You really made us smile and we felt so cared for!
This is hands down a fantastic venue - the barn is a great space, especially if you want a country feel (although I do recommend dressing it up if you can) - the space is brilliant overall, particularly good if you want a venue where you have plenty of space inside in case it rains. The grounds are also beautiful. And the venue asy to get to for guests. The food is also amazing.
However, the experience is made the success it is by Kiki and the people on the ground on the day, making the magic happen. We really cannot thank these people enough! -
![Kelsey]()
Kelsey Sent on 12/10/2025Book this place!
11.10.25
We booked the A Thousand Years package and it was absolutely worth it. The barn was beautiful on its own, but to have the bar area as well was great.
The one thing that cannot be stressed enough is how fantastic everyone who works there is. Kiki was a brilliant coordinator. She was so professional and accommodating. Nothing was ever too big for her.
Mary, who looked after our catering needs in the morning and during the wedding breakfast was fantastic. Made sure our prosecco breakfasts were never running dry, even providing other options if prosseco wasn't wanted, and made sure our suppliers were also well fed. She made sure both me and my husband were eating and drinking during our meal and was overall fantastic.
We also want to shout out Steven on reception the Friday before, who managed to reorganise rooms last minute when there was a hiccup with a booking, the bar staff both on the day and the day before, and all the catering staff.
It was an amazing day, thank you so much. -
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![Naomi]()
Naomi Sent on 16/09/2025Thank goodness for Kiki
We had a wonderful day, Kiki ensured everything was organised and timed correctly, she was there to help with every little detail. Thank you so much for making sure the day was so special.
We got ready in the lady Hamilton room, plenty of space for full hair and make up! They brought us any food and drink we wanted, we were specially grateful for Amelia bringing us sausage sandwiches!
The food was amazing, many of our guest have said it was the best they had at any wedding!
As this is at the bottom of boxhill, we managed to go to the top for couple photos which were spectacular!
Overall an absolute amazing day!
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![Orchard]()
Orchard Sent on 05/08/2025Amazing Venue
We recently had our wedding at this incredible venue, and we honestly cannot thank the team enough for making our day so magical and seamless from start to finish.
From the moment we booked, our amazing wedding planner Kiki was by our side. Nothing was ever too much trouble for her—she went above and beyond to make sure everything was exactly how we wanted it. The day before the wedding, she took the time to go through every detail with us, checking and double-checking everything, and making sure I was completely at ease. On the day itself, she messaged me first thing in the morning and continued to support us throughout—keeping the schedule on track, checking in with guests, and just being an absolute star. A special and thoughtful touch was when, after a very long day for her, she noticed I hadn't had a chance to eat and brought some food up to our room. It was incredibly kind and truly appreciated.
We also want to thank Amelia, the food and business manager, who was fantastic throughout our stay. She made sure we were happy with everything, especially the food, and looked after us so well on the morning of the wedding—organising breakfast, drinks, and anything else we needed. She even found a separate room for the groom and ring bearers to get ready, which was such a help.
In the evening, Shana took over and ensured the same high level of care and service continued. She handled everything so we could just relax and enjoy the evening. After the celebrations, she cleared and stored all of our belongings safely so we didn’t have to worry about a thing—we could just head to bed stress-free.
A huge thank you also to Michael, our master of ceremonies, who kept everything running like clockwork. He made sure everyone was where they needed to be and that everything flowed smoothly without a single hiccup.
The whole team was outstanding, and we genuinely cannot recommend this venue and its staff enough. Every single person played a part in making our wedding day unforgettable. Thank you all from the bottom of our hearts. -
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![Callum]()
Callum Sent on 02/08/2025Best Day Ever at Burford Bridge Hotel – Huge Thanks to Kiki and the Team!
We got married at the Burford Bridge Hotel on 17th April, and it was genuinely the most incredible day of our lives. From the very beginning of planning, the team at Burford Bridge were so accommodating and welcoming – we knew straight away that it was the perfect venue for us.
The venue itself is absolutely beautiful. Our guests were blown away by the stunning Tithe Barn, and we were lucky to have wonderful weather on the day, which made the hotel's gardens the perfect setting for the afternoon, with the breathtaking Box Hill in the background.
Every single member of staff on the day was fantastic – friendly, professional, and so attentive. We honestly couldn’t be happier with our choice of venue.
But the true star of the show was the hotel’s wedding coordinator, Kiki. She is absolutely incredible at what she does. From start to finish, she was always on hand to answer our (many!) questions, and nothing ever felt like too much trouble. Not only is she brilliant at her job, but she’s also one of the loveliest people you’ll ever meet. It was such a pleasure to have her play such a big part in our day, and we’ll be forever grateful for how smoothly and perfectly everything ran – all thanks to her. She is an absolute star.
Thank you, Kiki, and thank you to everyone at Burford Bridge for giving us the most magical wedding day we could have hoped for.
Box Hill Burford Bridge Hotel's reply:
Hello Callum and Beth,
Thank you so much for your incredibly kind words! It was truly an honour to be part of your special day, and I’m so happy to hear how much you and your guests enjoyed every moment. Burford Bridge is such a magical place, but it’s couples like you who make it unforgettable.
It was an absolute joy working with you both from the very start, and seeing everything come together so beautifully on the day was wonderful. On behalf of the whole Burford Bridge team, thank you for trusting us with such an important occasion—we’re thrilled to know it was everything you hoped for and more.
Wishing you a lifetime of happiness together! 💕 (and thank you for the little gifts you shared with us as well!)
Best regards,
Kiki and Burford Bridge Hotel Team -
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