We booked our wedding back in july 2021...
After three years of planning. Our day soon arrived. We got Married on Saturday 22nd June 2024. We couldn't of asked for a better wedding. The staff from the moment myself and the bridal party arrived on Friday night all the way up till leaving on Sunday morning. Nothing went wrong. The team that was setting the room up in the morning of the wedding was lovely, and very helpful. Everyone said how best the venue was, how gorgeous the garter was. We even had 21°c. All our guests got to fully enjoy the full venue. A few guests have mentioned to myself and my now husband. That if they get married they will definitely get married at Mercure. The food was delicious. No complaints at all.

Thank you to all the staff but most importantly thank you to. The event manager he made sure that everyone ran smoothly. Thank you to Emma, Olivia and Kerry. For helping us plan our wedding.

Again to ALL the staff at Mercure. Thank you.

We recently had our wedding at the mercure Grange Park hotel. It was a beautiful day start to finish. Everything that we asked for was no trouble and the day went exactly as we had expected. All of the staff were professional and approachable. Very sadly on the day my daughter and I were unwell and the staff went above and beyond to help and to make sure I was okay. Thank you very to Rachael and Lauren for all of your help and for always being on the other end of the phone when needed. Also thank you to the girl who made up our room (sorry I didn’t catch your name), your kindness was appreciated!

Emily

Where to start...do not book this venue if you actually want a relaxing enjoyable wedding experience. Booked the venue over a year before the wedding with a wedding coordinator Kerry who was amazing and basically promised us the perfect stress free wedding experience. After booking I tried several times to contact Kerry about our wedding only to later find out from emailing the hotel directly that she no longer worked there and nobody had informed us. We then had Olivia who probably emailed us once or twice then stopped replying. We were then passed on to Emma who attempted to calm my nerves about the disappointing service we'd already received. Emma attempted to calm us down, then never followed through with the things we'd discussed in our meetings, did not respond to emails and it took me a few months to manage to book rooms for my bridal party for the night before the wedding as nobody replied to my emails and my questions were continuously passed on to other staff who did not help either. We then got to the point where we needed to pay 50% of our total, several weeks passed the deadline this should have been in and still no contact, I attempted to contact Emma myself several times to no response. Had to contact the events and weddings emails separately again to be told Emma no longer worked there and was now having Natalie as our wedding coordinator. Natalie arranged a meeting to attempt to calm me about the shocking service, she attempted to answer all of my questions and worries, she agreed to order a new aisle runner for the ceremony room as the one at the hotel is a disgusting yellow stained furry carpet (I said I would buy my own and she insisted they would buy one) and promised she would get my husband a complimentary room for the morning to get dressed as he would be travelling in. I paid the 50% at this meeting. Finally when it came to paying my final balance as this was also overdue as nobody had contacted me, I emailed to ask for my invoice, no response. Eventually got in contact with Natalie and she asked for our final details meeting and would be able to pay at this point. During this meeting, Natalie "forgot" our conversation about giving my fiancé a complimentary room to get dressed and did not remember the conversation and could not guarantee a room be available but would "try and sort something out ". At this point we had confirmed getting ready photos as we believed the room was already booked as we were told it was sorted in the original meeting. Invoice was wrong twice as they kept forgetting to include our vendor meal. 2 weeks before the wedding, Natalie then leaves and we get passed on to wedding coordinator number 5, Rachel. Rachel helped us by confirming Ben could have a complimentary room to get dressed and comped the honeymoon suite we had upgraded to on the night of the wedding as a gesture for all of the stress we had been through with the other wedding coordinators. We were then passed on to our toast master Lauren, as Rachel would not be there on the day.

Lauren called me 5 days before the wedding requesting £135 as they forgot to add it to the invoice, as the beef some of our guests chose is an extra £5 per person. Nowhere on the menu or information I received or online does it state this, I refused to pay and they accepted this. I also asked if the new aisle runner had been ordered, they said they were renting one.

Day before the wedding we arrived to find out my grandad who had travelled 2 hours to the venue had not been given the disability access room he requested and viewed months before, he had been given a disability friendly room which could not accommodate him as he only has 1 leg and needed assistance throughout his stay as his room was not accessible at all. He was told the room he had booked and viewed wss "not available " which is absolutely disgusting, the hotel did nothing to rectify this and their stay was made incredibly difficult and distressing due to this.
After arriving in the rooms I'd booked for the bridal party, the pull out sofa bed which was meant to sleep 2 of the bridesmaids had not been made up/pulled out and was covered in stairs and body hairs. There was no bedding, duvet or pillows for the bed either. After contacting reception and still not receiving the bedding, I actually went to the reception to find they couldn't find any duvets in the hotel that were spare, they eventually found one in a vacant room and made the bed after my bridesmaid had to request that they put the bedding on as they were just handed the sheet. This should have been made up and ready as they knew 6 guests were in the room, there was no excuse for this to not be ready and was another unnecessary stress we didn't need.

Come the actual wedding day, our breakfast and wake up call which we're arranged by Natalie, never arrived. We had to call the reception and they "sorted it" by bringing us breakfast an hour later than we had arranged, which was cold and arrived while the make up artist was with us so some people didn't even get to eat their breakfast until much later. I asked Lauren and victoria who were our toast masters/support when we had to check out of our room as all of the bridesmaids and my own things were in the room and would need to be moved, Lauren told us we would be able to keep the room all day and would not have to worry about it and my belongings would be moved by staff into the honeymoon suite for me. They also agreed to move our wedding signs to the entrance, which did not happen until my fiancé noticed that it was missing when guests were already arriving. We were unable to dress the ceremony room first thing in the morning as the aisle runner that was ordered wss not due to arrive until 12pm, the ceremony was at 1:30pm. We requested this come sooner as we wouldn't have time to decorate the room and we were told it would arrive in the morning or the day before, they eventually managed to get this rushed and the runner was even more yellow than the one it was meant to replace. During my meeting with the registrar I was taken through a corridor which was under construction with wood shavings and rubbish all over the floor while I was wearing my dress and veil, about to walk down the aisle and had to pick everything up so it didn't get dirty before the ceremony.
After the ceremony had finished, my bridal party, who were meant to be helping me and getting photos, were informed by Rachel that they needed to clear out the room as the cleaners leave at 3 and they needed it cleaning. My bridal party had to dissappear after photos were taken to clear out the room, leaving me on my own with my guests in the bar with no bridesmaids, groom or mum as they were all helping move our belongings. We were all absolutely furious about this, no sympathy or cares at all were given by these inconsiderate unprofessional staff. The meal was lovely, but the carrots and parsnips were rock hard and had not been boiled before roasting, this was later explained to us that the cook was unaware this happened and was upset himself that the food had been sent out like that.
Our night was a lot better as Spencer took over from Victoria and Rachel and did an absolutely amazing Job looking after us and checking in on us, cannot fault him at all he is a credit to the hotel and helped us all night and the next morning with any problems or questions.
Unfortunately at the end of the night, the night porter Mohammed "tidied" the room and cleared our decor to a couple of tables for us to take the next day, he shoved all of my fragile centrepieces into a bin bag, breaking several of them which were meant to be sold after the wedding. He also lost 3 of our candle remotes which were on each table, Spencer found 2 of them in the kitchen, one is still missing. Mohammed arrived to my reception room wearing joggers and a hoody looking very unprofessional and showed no care or consideration for our wedding or our belongings.
Our honeymoon suite was completely dated and grubby and had the worst shower I've ever seen with absolutely no water pressure. We were left 3 pieces of complimentary fruit, an apple, an orange and a brown banana. The bed was decorated with towel animals and petals which was the only nice touch in the room.
Overall this was an absolutely shocking experience and wish I'd never booked this hotel, we managed to still enjoy our night after all the stress during the day but it was definitely let down by the stress we experienced and the shocking service we received. Would not recommend this hotel go anyone and will be contacting the hotel about these issues directly.

We did have the most amazing wedding but sadly we have to say that all pailed into significance after we married!

We were told our cake would be brought out for our family to take home as we were going straight to Manchester for our honeymoon.

On the way to Manchester we received a call from Geoff to say we had left our international plug. Nothing was mentioned re the cake, so we assumed family had taken it as the hotel informed us it would be brought out.

Flash forward to coming home and we enquired to who had the cake - no one?! Strange, it was supposed to have been brought out.

We email the hotel to bd told it had been in THEIR FRIDGE for ten days so binned it! We had received no phone call, nothing from them to say it had been left. They stated in their email they SHOULD have telephone but sorry, their mistake, and staff were spoken to! When we made it clear we were not happy with this, it was then turned on us, saying it was all OUR fault!! My husband never even tasted our cake, it wasn’t cheap and as you can imagine very hurtful to be blamed! The third email even came from a junior member of staff who had just joined the team as Victoria couldn’t be bothered to answer our email!

Nothing has been done apart from insulting us, Acor their head office will do nothing and say it’s up to the hotel to sort this out!

To all other brides and grooms, please make sure you have your wedding cake designated to a person to collect or you will lose it in their bin!

Oh, and just to add a further note, the bridal suite had a leak the night before the wedding, I asked a member of staff to sort it, sadly it never was!

I attended my daughters wedding and had the most beautiful day! She is so happy! It was blissful all the through the hotel, the effort that every member of staff went to was so generous. The details were meticulously carried out to the finest point which meant a very stressed and anxious family could really relax and enjoy the day. The team and wedding coordinator is a real credit to the hotel. We'll be back for the anniversary do!

I regret to say that our experience with mercure, willerby was disappointing and far from what we had hoped for on such an important day. There was a lack of communication, professionalism, poor organisation and poor quality service. For the cost we paid and the trust we placed in mercure, we expected much more. We would not recommend mercure to others based on our experience. This has been raised with mercure and we hope to receive communication from them in the near future.

From the very first minute of booking this venue, they have gone above and beyond for us to make our day special. This includes squeezing in a last minute guest on the morning of the wedding! Flexible, professional, organised, and great value for money. A special thanks to Kerry and Chloe for looking after us in the build up and on the day itself.

From the moment we visited the Mercure, we knew it was our venue. Emma and Olivia were so knowledgeable and were able to give more details than other venues had. For example, we asked about the DJ in one venue and they just answered 'yes, one is included' Emma was able to tell us the name of the company and how the process worked straight away. Every email I sent with questions was answered very quickly, which made a stressed out bride feel very calm.
On the day, everything ran smoothly. Maurizio told us both, separately, what was going to happen on the day and kept me calm when I started getting nervous. The room looked exactly how I'd pictured it, the food was delicious, the staff were on it 100% and nothing was too much for them.
There was another wedding on at the same time but they still made it feel like ours was the only one happening.
I wish we could do it all over again!

We got married here on 16th May 2024 and it was perfection from the meetings with Olivia nothing was too much trouble me and my husband was very pleased with it all. Maurizio was great on the day and all the other staff was great to honestly can't fault it.

Our wedding was just perfect from the suite i stayed in before to the ceremony and suite after.
Well organised nothing was too much trouble.Food was excellent.Goat curry,jerk chicken and dirty rice was gorgeous,went down very well with our Jamanican side of the family. Well done chef.Perfect venue for a perfect day. Everyone thoroughly enjoyed it. Thank you Mercure Willerby

We had our wedding at the Mercure Grange Park Willerby and we had such a fantastic day. The team were accommodating and couldn’t do enough to help. Special mention to Finley who was amazing throughout, he always came to check to make sure our day was as perfect as possible. Also Kerry Rose who was there throughout the planning process.

Our wedding should of been wonderful and and definitely day to remember, yet there was couple things that we definitely wasn’t prepared last minute, on the day of wedding, venue had another party going on, who overtook all garden, making it impossible to do any pictures, we were asked to go in back way with dirty courtyard scene for pictures, other party guests helped themselves to our sweets cart that we paid extra for, garden bar that was requested for wedding guests was not operating due to other party overtaking garden. Bar between two rooms was refusing some guests drinks due to numbers of both parties at same bar, our wedding guests had to go to main bar at reception, and made it bit frustrating. Due to main garden taken, my wedding pictures are not the best, birds poo on guests clothes and surroundings can be visible. There was bit of confusion with meals as well. Music brought for ceremony was mixed, yet all songs was given in order and with paper list as well. It was stressful, and not what you want to remember from your wedding. We booked our wedding well in time (11 months before day) and discussed all what we want and extras well ahead of time, yet get to know night before wedding about other booking next door. On the day we felt like it’s nothing about wedding, just as long Mecure has their rooms booked out, so all about money, not guests.
They do good service, I presume, but please, make sure there isn’t any other parties going on as it will make all worse as Mercure won’t take your request primarily.

When we began looking for a venue to get married in a friend of the family recommended the Mercure to us as they got married here a few years ago and all we can say is what an amazing experience we had from the planning to the big day!

I first emailed at around 4:30pm and they replied about 2/3 minutes later with a congratulations and a brochure with their packages and prices. We requested a meeting to view the venue and to speak with them about prices and the packages they offered. They walked through the ceremony room and then the reception rooms which would be more suited to our numbers and then gave us a quick quote for what we needed and was fairly reasonably priced.
They continuously kept in contact with us and were always happy to help answer any questions we had no matter how daft or small and were always friendly.

On the day of our wedding they were amazing, very attentive and helpful, staff were great and the food was even better. They helped our day run as smoothly as possible and I couldn’t be more grateful for that! The gardens where lovely and the drink caravan was a big hit with all guests after the ceremony.

We cannot recommend here enough. The team really are exceptional!

Without a doubt the most perfect day we could have imagined. Nothing was too much. Staff are quite literally incredible.

8 months before the wedding we went into Mecure for a walk around and fell in love with the place, the event planners Emma and Kerry were brilliant, allowed us to share our vision and make it a reality! Every step of the way it felt like they were with us helping plan the day! It was so easy and took every bit of stress out the day! The night before all the hotel staff were so friendly and helpful even a bottle of Prosecco was delivered!

The day of the wedding I was shocked how little there was for me to do because the hotel had done everything all the staff working the wedding were fantastic it felt like they couldn’t do enough for us, the food was beautiful, could not recommend this venue any more it was amazing