Mercure Hull Grange Park Hotel

We recently had our wedding at the mercure Grange Park hotel. It was a beautiful day start to finish. Everything that we asked for was no trouble and the day went exactly as we had expected. All of the staff were professional and approachable. Very sadly on the day my daughter and I were unwell and the staff went above and beyond to help and to make sure I was okay. Thank you very to Rachael and Lauren for all of your help and for always being on the other end of the phone when needed. Also thank you to the girl who made up our room (sorry I didn’t catch your name), your kindness was appreciated!

Emily

The venue failed to provide contracted items including our "Wed-Fest" wristbands and the pre-planned ceremony music, which unfortunately resulted in me walking down the aisle in absolute, devastating silence. Rather than taking ownership of this critical error, local management shockingly attempted to deflect blame onto the registrar.

The presentation on the morning of the event was disorganized, with tables incorrectly arranged and tablecloths presented with thick, visible mold that our bridal party had to intervene to get changed. Contracted soft drink packages for children and non-drinkers were omitted, forcing guests to pay out-of-pocket at the public bar.

Furthermore, catering dietary options were completely unlabelled on the food stand, which directly caused cross-contamination issues where vegetarian items were physically mixed alongside meat trays.

Local management originally attempted to minimize these issues and deflect blame. It was only after a formal escalation to Accor's global corporate headquarters that the hotel group acknowledged the failures and paid a financial cash settlement to resolve the contract breaches

We had the most perfect wedding day.

On the day we change the times a few times but there was not a single issue with the changes. Every member of staff was fantastic and couldn’t do enough for us. They checked in on us several times in the morning making sure we was happy, plenty of food and drink, room service on the evening they accommodated us from the main menu appose to the room service menu. Nothing was to much ! Even the reception staff were incredible I can’t tell you how many times we miss places our room cards but no questions where ever asked!

Thank you mercure you did amazing and helped make our day, stress free and just easy !

For those wishing to stay the night before I recommend the family room, as this allowed us plenty of room to get ready in them morning.

We did have the most amazing wedding but sadly we have to say that all pailed into significance after we married!

We were told our cake would be brought out for our family to take home as we were going straight to Manchester for our honeymoon.

On the way to Manchester we received a call from Geoff to say we had left our international plug. Nothing was mentioned re the cake, so we assumed family had taken it as the hotel informed us it would be brought out.

Flash forward to coming home and we enquired to who had the cake - no one?! Strange, it was supposed to have been brought out.

We email the hotel to bd told it had been in THEIR FRIDGE for ten days so binned it! We had received no phone call, nothing from them to say it had been left. They stated in their email they SHOULD have telephone but sorry, their mistake, and staff were spoken to! When we made it clear we were not happy with this, it was then turned on us, saying it was all OUR fault!! My husband never even tasted our cake, it wasn’t cheap and as you can imagine very hurtful to be blamed! The third email even came from a junior member of staff who had just joined the team as Victoria couldn’t be bothered to answer our email!

Nothing has been done apart from insulting us, Acor their head office will do nothing and say it’s up to the hotel to sort this out!

To all other brides and grooms, please make sure you have your wedding cake designated to a person to collect or you will lose it in their bin!

Oh, and just to add a further note, the bridal suite had a leak the night before the wedding, I asked a member of staff to sort it, sadly it never was!

I attended my daughters wedding and had the most beautiful day! She is so happy! It was blissful all the through the hotel, the effort that every member of staff went to was so generous. The details were meticulously carried out to the finest point which meant a very stressed and anxious family could really relax and enjoy the day. The team and wedding coordinator is a real credit to the hotel. We'll be back for the anniversary do!

I regret to say that our experience with mercure, willerby was disappointing and far from what we had hoped for on such an important day. There was a lack of communication, professionalism, poor organisation and poor quality service. For the cost we paid and the trust we placed in mercure, we expected much more. We would not recommend mercure to others based on our experience. This has been raised with mercure and we hope to receive communication from them in the near future.

From the very first minute of booking this venue, they have gone above and beyond for us to make our day special. This includes squeezing in a last minute guest on the morning of the wedding! Flexible, professional, organised, and great value for money. A special thanks to Kerry and Chloe for looking after us in the build up and on the day itself.

From the moment we visited the Mercure, we knew it was our venue. Emma and Olivia were so knowledgeable and were able to give more details than other venues had. For example, we asked about the DJ in one venue and they just answered 'yes, one is included' Emma was able to tell us the name of the company and how the process worked straight away. Every email I sent with questions was answered very quickly, which made a stressed out bride feel very calm.
On the day, everything ran smoothly. Maurizio told us both, separately, what was going to happen on the day and kept me calm when I started getting nervous. The room looked exactly how I'd pictured it, the food was delicious, the staff were on it 100% and nothing was too much for them.
There was another wedding on at the same time but they still made it feel like ours was the only one happening.
I wish we could do it all over again!

We booked our wedding back in july 2021...
After three years of planning. Our day soon arrived. We got Married on Saturday 22nd June 2024. We couldn't of asked for a better wedding. The staff from the moment myself and the bridal party arrived on Friday night all the way up till leaving on Sunday morning. Nothing went wrong. The team that was setting the room up in the morning of the wedding was lovely, and very helpful. Everyone said how best the venue was, how gorgeous the garter was. We even had 21°c. All our guests got to fully enjoy the full venue. A few guests have mentioned to myself and my now husband. That if they get married they will definitely get married at Mercure. The food was delicious. No complaints at all.

Thank you to all the staff but most importantly thank you to. The event manager he made sure that everyone ran smoothly. Thank you to Emma, Olivia and Kerry. For helping us plan our wedding.

Again to ALL the staff at Mercure. Thank you.

We got married here on 16th May 2024 and it was perfection from the meetings with Olivia nothing was too much trouble me and my husband was very pleased with it all. Maurizio was great on the day and all the other staff was great to honestly can't fault it.

Our wedding was just perfect from the suite i stayed in before to the ceremony and suite after.
Well organised nothing was too much trouble.Food was excellent.Goat curry,jerk chicken and dirty rice was gorgeous,went down very well with our Jamanican side of the family. Well done chef.Perfect venue for a perfect day. Everyone thoroughly enjoyed it. Thank you Mercure Willerby

We had our wedding at the Mercure Grange Park Willerby and we had such a fantastic day. The team were accommodating and couldn’t do enough to help. Special mention to Finley who was amazing throughout, he always came to check to make sure our day was as perfect as possible. Also Kerry Rose who was there throughout the planning process.

Our wedding should of been wonderful and and definitely day to remember, yet there was couple things that we definitely wasn’t prepared last minute, on the day of wedding, venue had another party going on, who overtook all garden, making it impossible to do any pictures, we were asked to go in back way with dirty courtyard scene for pictures, other party guests helped themselves to our sweets cart that we paid extra for, garden bar that was requested for wedding guests was not operating due to other party overtaking garden. Bar between two rooms was refusing some guests drinks due to numbers of both parties at same bar, our wedding guests had to go to main bar at reception, and made it bit frustrating. Due to main garden taken, my wedding pictures are not the best, birds poo on guests clothes and surroundings can be visible. There was bit of confusion with meals as well. Music brought for ceremony was mixed, yet all songs was given in order and with paper list as well. It was stressful, and not what you want to remember from your wedding. We booked our wedding well in time (11 months before day) and discussed all what we want and extras well ahead of time, yet get to know night before wedding about other booking next door. On the day we felt like it’s nothing about wedding, just as long Mecure has their rooms booked out, so all about money, not guests.
They do good service, I presume, but please, make sure there isn’t any other parties going on as it will make all worse as Mercure won’t take your request primarily.

When we began looking for a venue to get married in a friend of the family recommended the Mercure to us as they got married here a few years ago and all we can say is what an amazing experience we had from the planning to the big day!

I first emailed at around 4:30pm and they replied about 2/3 minutes later with a congratulations and a brochure with their packages and prices. We requested a meeting to view the venue and to speak with them about prices and the packages they offered. They walked through the ceremony room and then the reception rooms which would be more suited to our numbers and then gave us a quick quote for what we needed and was fairly reasonably priced.
They continuously kept in contact with us and were always happy to help answer any questions we had no matter how daft or small and were always friendly.

On the day of our wedding they were amazing, very attentive and helpful, staff were great and the food was even better. They helped our day run as smoothly as possible and I couldn’t be more grateful for that! The gardens where lovely and the drink caravan was a big hit with all guests after the ceremony.

We cannot recommend here enough. The team really are exceptional!

Without a doubt the most perfect day we could have imagined. Nothing was too much. Staff are quite literally incredible.