Mercure Hull Grange Park Hotel Reviews
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![Emily]()
Emily Sent on 06/03/2026Winter wedding
We recently had our wedding at the mercure Grange Park hotel. It was a beautiful day start to finish. Everything that we asked for was no trouble and the day went exactly as we had expected. All of the staff were professional and approachable. Very sadly on the day my daughter and I were unwell and the staff went above and beyond to help and to make sure I was okay. Thank you very to Rachael and Lauren for all of your help and for always being on the other end of the phone when needed. Also thank you to the girl who made up our room (sorry I didn’t catch your name), your kindness was appreciated!
Emily -
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![Mandie]()
Mandie Sent on 23/02/2025Amazing wedding, bad after service
We did have the most amazing wedding but sadly we have to say that all pailed into significance after we married!
We were told our cake would be brought out for our family to take home as we were going straight to Manchester for our honeymoon.
On the way to Manchester we received a call from Geoff to say we had left our international plug. Nothing was mentioned re the cake, so we assumed family had taken it as the hotel informed us it would be brought out.
Flash forward to coming home and we enquired to who had the cake - no one?! Strange, it was supposed to have been brought out.
We email the hotel to bd told it had been in THEIR FRIDGE for ten days so binned it! We had received no phone call, nothing from them to say it had been left. They stated in their email they SHOULD have telephone but sorry, their mistake, and staff were spoken to! When we made it clear we were not happy with this, it was then turned on us, saying it was all OUR fault!! My husband never even tasted our cake, it wasn’t cheap and as you can imagine very hurtful to be blamed! The third email even came from a junior member of staff who had just joined the team as Victoria couldn’t be bothered to answer our email!
Nothing has been done apart from insulting us, Acor their head office will do nothing and say it’s up to the hotel to sort this out!
To all other brides and grooms, please make sure you have your wedding cake designated to a person to collect or you will lose it in their bin!
Oh, and just to add a further note, the bridal suite had a leak the night before the wedding, I asked a member of staff to sort it, sadly it never was!
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![Clare]()
Clare Sent on 04/01/2025Unparalleled day! Ethereal bride!
I attended my daughters wedding and had the most beautiful day! She is so happy! It was blissful all the through the hotel, the effort that every member of staff went to was so generous. The details were meticulously carried out to the finest point which meant a very stressed and anxious family could really relax and enjoy the day. The team and wedding coordinator is a real credit to the hotel. We'll be back for the anniversary do! -
![Sarah]()
Sarah Sent on 03/01/2025Disappointing experience
I regret to say that our experience with mercure, willerby was disappointing and far from what we had hoped for on such an important day. There was a lack of communication, professionalism, poor organisation and poor quality service. For the cost we paid and the trust we placed in mercure, we expected much more. We would not recommend mercure to others based on our experience. This has been raised with mercure and we hope to receive communication from them in the near future.
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![James]()
James Sent on 10/09/2024Best day of our lives!
From the very first minute of booking this venue, they have gone above and beyond for us to make our day special. This includes squeezing in a last minute guest on the morning of the wedding! Flexible, professional, organised, and great value for money. A special thanks to Kerry and Chloe for looking after us in the build up and on the day itself. -
![Kita]()
Kita Sent on 25/06/2024Our wedding day
We booked our wedding back in july 2021...
After three years of planning. Our day soon arrived. We got Married on Saturday 22nd June 2024. We couldn't of asked for a better wedding. The staff from the moment myself and the bridal party arrived on Friday night all the way up till leaving on Sunday morning. Nothing went wrong. The team that was setting the room up in the morning of the wedding was lovely, and very helpful. Everyone said how best the venue was, how gorgeous the garter was. We even had 21°c. All our guests got to fully enjoy the full venue. A few guests have mentioned to myself and my now husband. That if they get married they will definitely get married at Mercure. The food was delicious. No complaints at all.
Thank you to all the staff but most importantly thank you to. The event manager he made sure that everyone ran smoothly. Thank you to Emma, Olivia and Kerry. For helping us plan our wedding.
Again to ALL the staff at Mercure. Thank you.Mercure Hull Grange Park Hotel's reply:
Congratulations Kita and Glenn! Thank you for such lovely feedback. The photos you attached are beautiful and showcase such a memorable day. We wish you all the best for the future. -
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Lucy Sent on 28/05/2024
Wedding best day ever
We got married here on 16th May 2024 and it was perfection from the meetings with Olivia nothing was too much trouble me and my husband was very pleased with it all. Maurizio was great on the day and all the other staff was great to honestly can't fault it.Mercure Hull Grange Park Hotel's reply:
It was a pleasure to be part of your special day. A fantastic arrival in a tractor, something we will all remember. Congratulations Lucy & Matthew, we hope to welcome you back to Mercure Hull Grange Park for future celebrations. -
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![Diane]()
Diane Sent on 06/04/2024Wedding day
Our wedding was just perfect from the suite i stayed in before to the ceremony and suite after.
Well organised nothing was too much trouble.Food was excellent.Goat curry,jerk chicken and dirty rice was gorgeous,went down very well with our Jamanican side of the family. Well done chef.Perfect venue for a perfect day. Everyone thoroughly enjoyed it. Thank you Mercure WillerbyMercure Hull Grange Park Hotel's reply:
Thank you so much for your kind feedback Diane & Calbert. We are so glad to hear we made your special day so memorable. We hope to see you back at Mercure Grange Park Hull in the near future.
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