Unfortunately wedding ruined
By Mike, on 01 Apr 2017Date of Wedding - 11 Mar 2017
From the start they where very nice and pleasant to deal with all the way upto the wedding. Everything on the day was slightly put back and we assumed it was all rushed because of timing. The ceremony went well and was perfect.
When it came down the the wedding breakfast we where having out desert when the roof inside decided it would leak on us. As a result of this it ruined the top table as it was leaking directly on top of myself (groom) and my new wife. This wasn't just a few droplets this was more then your average power shower.
The fact that the pictures for the speeches where spoilt by tea towels and wet floor signs along with the buckets catching water everywhere. The table being shuved back into the back drop. This didn't just spoil our pictures it spoilt our memories.
They done what they wanted and never confirmed anything with me or my bride.
After all of this and our complaint Hellindon lakes think an acceptable apology with an off of a couple of hundred pounds is fine. And half of our photos will be ruined by the venues incompetence.
They have 3 breakfast rooms if they had of moved us then the majority of this could of been avoided.
All in all I think it's a shambles and they will not accept there responsibilities as a venue after ruining our wedding day. We received a letter today saying they didn't know about the leak before. Even though all the staff said otherwise. Also my mum in law notified them at 11am wedding morning because she was told the day before about it and it was still leaking.
This could have all been avoided.
Mike (extremely angry and let down groom)
Everything ran smoothly
By Jaime & Gary, on 24 Nov 2016Date of Wedding - 28 Oct 2016
Gabriella has been fantastic from the 1st time we met her. Nothing has been too much trouble she is an asset to the company and Callum was great on the day to ensure everything ran smoothly. It is clear they both know what they are doing and to such high standard. I would recommend Hellidon Lakes just by the service these 2 people gave.
By Mr & Mrs Jones, on 24 Nov 2016Date of Wedding - 19 Aug 2016
We are so grateful what you did for us!
It was a perfect day and everything at Hellidon was amazing Your staff there were wonderful Everyone who went said it was an amazing day and quite a few said it was the best wedding they have ever been to!
By Mr & Mrs King, on 24 Nov 2016Date of Wedding - 10 Jun 2016
We would like to say a massive thank you to yourself and the team at Hellidon Lakes, we could not have asked for a more wonderful day. Your team were so helpful and they all went out of their way to make us feel so welcome and added to our Wedding day. Sorry not sure how to spell his name but Sunny was truly amazing and looked after everyone. Please pass our compliments to the chef. The meal was delicious and everyone again could not stop talking about how wonderful the food was. The cupcakes at the end of the meal, just added that extra touch for our guests and we couldn't be more grateful.
By Richard and Amy, on 24 Nov 2016Date of Wedding - 04 Jun 2016
We both just wanted to write a quick email to say thank you so much for everything you did for our wedding! It was beyond perfect!!!! Everyone commented about the food and staff and said how fantastic it all was!! We honestly couldn't be happier!!!
By Mr & Mrs Smith, on 24 Nov 2016Date of Wedding - 28 May 2016
I just wanted to say a massive thank you for all of your help over the past 18months. You have done a brilliant job and always answered my questions straight away and been so helpful. Thank you for making our wedding day on the 28th May go so smoothly
By Mr & Mrs Swann, on 24 Nov 2016Date of Wedding - 27 May 2016
We celebrated our wedding here on 27.05.16 and i cannot fault one single thing! From start to finish our day went perfectly! Gabby and callum we cannot thank you enough... we finally got our happy ever after! I would recommend this venue to any bride to be!
By Mr Harrower, on 24 Nov 2016Date of Wedding - 16 Apr 2016
On the 16th April we hosted our daughter's wedding reception at Hellidon Lakes. After many months of arranging and liaising with the event organiser (Gabby May) we couldn't fault it. The food was excellent, staff were lovely (especially Callum who was the main man on the day) and the whole thing ran like clockwork. My wife and I would like to say a big thanks to all concerned. It was money well spent and I wouldn't hesitate recommending Hellidon Lakes to others. You won't regret it.
Amazing Wedding Weekend
By Mr & Mrs Hook, on 24 Nov 2016Date of Wedding - 03 Oct 2015
We held our wedding here in early October, and from our initial contact with the hotel to the follow up afterwards, the service provide by their staff has been outstanding, and often above and beyond what was expected.
We first visited the hotel and booked our wedding in August 2014, and since then have been in regular contact with the hotel regarding the plans and various options for the day. Nothing has been too much trouble, and they have always been available to provide advice or answer any queries.
Callum, who ran the day for us, was equally as good. Again nothing was too much trouble, he ensured everything was set up as expected, and thanks to him everything went to plan, with timings. He was always clear with his communications, and ensured everyone knew where and when the next part of the day was taking place. He is so calm, and assured he put us at ease immediately on meeting him, and helped make the day such a special and memorable occasion.
I would definitely recommend Hellidon Lakes to anyone holding any sort of event, great views, great hotel, great service and such good staff. If you are lucky enough to get Gabi and Callum running your event then you are very lucky as they are a credit to the hotel. Thank you to all at Hellidon for everything
By Mr & Mrs Ellis, on 24 Nov 2016Date of Wedding - 05 Sep 2015
We had our wedding here last Saturday, had an amazing day all thanks to the staff here, fantastic service! Can't wait to go back again for our first anniversary :)
By Mr & Mrs Naples, on 24 Nov 2016Date of Wedding - 27 Jun 2015
We had our wedding here last year on 27.6.15 we had an excellent day. Our family and friends all stayed at the hotel too. We can not fault the service we had it was amazing and such a beautiful day. We were meant to come back for our first anniversary but i went in labour early and our son arrived that same day but we are looking forward to coming back soon xx
By Mr & Mrs Clark, October 2014, on 23 Oct 2014
Everything was brilliant, we couldn't fault a thing with the day. Thank you Hellidon Lakes Hotel!