Do not recommend: distressing, negative experience
Hiring Lucy is the only regret we have from our wedding. She was disorganized, overwhelmed, and unpleasant to work with. We paid a premium (more than any other vendor besides food and bev) because she promised she would handle all vendors, solve any problems that arose on the day, and ensure the day ran smoothly. In fact, she missed many important things and actually drove chaos at times. I have summarised the most egregious issues with her service below. After our wedding, we brought these problems to Lucy privately, giving her the opportunity to apologise and make things right; she responded unprofessionally, blamed everyone but herself, and tried to gaslight us into thinking we were confused about her scope. We were beyond thrilled with every other vendor (even the caterers, who made a major mistake, apologised and offered remediation), so I am confident that we are not the problem.
Tablescape items completely wrong and mismatched: the caterers brought all incorrect tablescape items so everything clashed. Lucy pitched herself to us as being responsible for all vendor contracts and execution, ensuring everything is set up as we wanted on the day. Lucy did not catch the caterers' mistake when it was early enough in the day to potentially fix it (something she told us was in her scope). She did not even NOTICE the problems, a clear indication of her lack of involvement with the details of our wedding. We had no warning and were dismayed upon entering our reception room. This is still a painful memory over a week later.
Lucy insisted on being the sole point of contact for all vendors leading up to the wedding and then ignored key messages and details:
Our florist tried for days to contact Lucy via email & phone and did not hear back to get key questions answered, including flower delivery details.
Our makeup artist sent Lucy the final schedule, and Lucy completely missed it. Sister of Groom not in chair when needed, leading to delayed photo start time and rushed morning. When questioned later, Lucy claimed she didn't miss it, a complete lie as I personally called her from the makeup chair to resolve the day-of confusion and was on the phone with her as she searched her inbox and discovered the email for the first time.
When we tried to solve a problem with finding new tablecloths (on the morning of the wedding), Lucy claimed (and still claims) she gave complete instructions to the catering manager and venue event manager. They both showed up without the materials required, and neither person knew what I was talking about when I asked them about the instructions Lucy told me she gave them.
Discrepancies in coverage: Lucy told us she would have two assistants on the day. We considered the work of three people in accepting her price. She showed up with just one assistant. Unfortunately, the two assistants are not cited in our contract, so it's our mistake for not checking that and holding her accountable before we paid. Including this detail here so future couples are forewarned.
Mishandling of bouquet: Lucy was supposed to place my bouquet into a vase for repurposing during the reception and then place it into a jar with water at the end of the night so I could take it home. My intention was to dry and keep it. Again, Lucy was so disconnected from her commitments to us that not only did she fail to do either action, she actually sent a photo of the bouquet in our storage room at the end of the night, with stems still wrapped in fabric, clearly never repurposed or in water, as proof that she *had* taken care of it.
I don't like writing bad reviews, and every other review we're writing for our wedding vendors is a glowing 5-stars. Given the importance of competent coordination for a wedding and the extremely high price Lucy charges, we feel responsible to at least give other couples this view into our very distressing, negative experience working with Lucy.