Please DO NOT USE!! As a small business owner I would never left a one star review as I believe in talking to the company and working through any issues directly. Unfortunately Farah had been nothing but awful. She has made us feel we were being dramatic and that we should concentrate on our marriage and not just the wedding day. I find this insinuation absolutely disgusting. I have been with my husband for 17 years and have been through many horrendous things together so to say that we need to try concentrate on our marriage and future together is just vile.

We were initially taken in by Farahs bubbly and chatty presence when we met her. She assured us she would be handling all aspects of our wedding. The entire reason we chose her was so we could have someone who was fluent in English to be there on the day to run the day for us. I run my own bakery so I wanted one day off running round and planning things.

We paid the higher price so that she could do the run up to the wedding and the day. We however found most of our venders ourselves (guitarist/dj/food/cake etc) but still helpful to have her liase timings for the day with them directly.

Now for the total and utter disaster. She turned up on the day and mentioned she was really ill (after hugging myself and my whole bridal party) and that she would be leaving soon. This was before all the extremely important parts of the day, meal, first dance, cake cutting, champagne tower etc so not really sure how that was acceptable. However, obviously there was absolutely nothing I could do and I tried to stay calm. She the said not to worry as she had a replacement (I had never met this women).This women did not speak much English which is exactly why we booked Farah. She also had no idea at all the itinerary for the day, but we trusted Farah.

How wrong we were!! She was an absolute disaster! She spent the day running round chaotically asking myself (yes the bride!!!) and multiple guests where things where and what time things should be.

The meal was a disaster. It was buffet style and we had discussed with Farah that we didn’t want a guest to do the announcing throughout the day as we wanted them to enjoy themselves so we asked Farah to do this alongside the dj. This did not happen! We were having a drink when we realised our guests eating. Yes BEFORE the bride and groom. No one had announced the food or even announced table by table starting with the top table. It was absolute chaos.(the same happened for the main course)

When the dessert portion was due to be plated the ‘replacement Farah’ told me “you didn’t pay for desserts” in front of my guests. Not only is this embarrassing but extremely disrespectful! She then had to be corrected by myself and one of the waiters that they were in the fridges! This took 20 minutes of back and forth before she gave in and agreed and we had our desserts.

We then went up to the top area. I had discussed with Farah that I was altering my dress so I would do this while guests were sitting. However it was once again chaos. The alternate wedding planner ran round asking where I was while our guests sat on walls waiting to find out what was happening.

This was then followed by the champagne tower. Instead of moving our guests towards the tower she just stood staring at the sky while I (the bride) ran round collecting guests to do the champagne tour.

Following this we went into the cellar room which we were using for the night time portion. We had requested tables and seats be placed in this room for our elderly family to sit down. This wasn’t done..She had absolutely no idea what I was talking about and couldn’t understand enough English to have a discussion about this! This then resulted in a large proportion of our guests finding seats at the other end of the villa ruining the evening vibe.

As a bride you don’t expect to be watching the time to make sure events are done on time that’s kind of why you pay €3000 for a wedding planner to help

I had no idea of the time until The ‘wedding planner’ came running on to the dance floor frantically saying when cut cake?? I said multiple times that the plan for the day was printed out and in the folder she was holding on to for dear life. She had no idea! She then asked two of my husbands friends where they thought the cake could be?! This is now starting to become laughable. Why would our guests know where our wedding cake was?! She then asked me to go in to the catering kitchen as they couldn’t get it out the box! I had to go in my wedding dress to de box my own wedding cake! This was then wheeled into the middle of the dance floor which was very odd. Once again she didn’t tell anyone so we had to go gathering everyone.


The first dance had to be the most upsetting part of the day. I sent many emails detailing that I wanted a set amount of minutes before everyone was to be welcomed to the dance floor in couples and for my dad and I to dance. Farah knew how important this was for me. This never happened, the song played and no one could hear me trying to usher them on. This not only was so embarrassing and ruined a moment with my husband but it also took away a father daughter moment I will never now have. Finally the pizzas at midnight. Once again the ‘wedding planner’ ran on to the dance floor frantically asking time for pizza?!? I explained it was midnight pizzas so for the end of the night..this was 10pm she said oh they cook now. I explained no I had paid for midnight so guests could take them away with them. She disappeared and I didn’t see her again. I then was informed by a friend a massive pile of pizzas was on a table outside with no explanation. So all the pizzas had been dumped to go cold. This was hundreds of pounds of pizzas that no one knew about.

This whole day was a total disaster. I would have been ok with it all if I hadn’t paid Farah thousands to assist. I also spent hundreds of hours emailing back and forwarding with requirements which were ignored.

Initially when my husband emailed Farah to say how awful it had been she fobbed him off and lied saying that I hadn’t told her multiple things. After I sent emails of her agreeing to the above she then apologised and agreed we deserved compensation for the incompetence . Now this is where things got nasty. She ignored my emails for months and I mean months. I emailed many times. She then offered a couple hundred euros after we pad her over €3000? Absolutely disgusting. I spent my wedding day doing her job as she was elsewhere and her staff were totally incompetent. She then got very nasty saying that I was harassing her because I was asking her to reply to my emails. Unfortunately we are now taking legal steps to recoup money that was clearly scammed from us. Not only has she’s done a horrendous job but she ruined our day then gaslight us repeatedly even when she got caught out. She said she couldn’t refund us as it had cost her so much to hire the other woman to replace her last minute. This was the nail in the coffin. How dare you make me feel bad that you had to pay for a replacement when YOU and only YOU were ill.

Please do no use her. She will ruin your wedding day.I cannot believe that someone could ever be this cruel as to do this to a wedding couple. This is a truelly and evil person AVOID!!!

We got married at Villa Catalina. We were offered two different wedding planners. Please ask for the other choice and save yourself the heartache.