2 Reviews for Fairytale London
Recommended by 100% of couples
Rula Alawi · Getting married on 14/09/2021
Miss R Juma
Fabulous customer service and experience ,,friendly team beautiful collection,, recommended highlySent on 13/01/2021
Emma · Married on 20/04/2019
Really awful experience.
Unfortunately I could not recommend Fairytale to any bride. I visited with my mother, aunt and sister; we arrived five minutes early and were scurried to the back of the shop because another bride was being fitted which was fair enough. The dresses we saw at the back were stained and many smelt quite bad.Sent on 29/08/2018
I was then given a range of dresses to try on - all of which the samples were very small sizes (I am a size 12 and could barely get into them).
The quality did not truly suit the prices; there was also a selection of dresses on pink hangers which they tried to charge you £30 each to try on.
My main issue was the customer service; I felt rushed in and out of dresses and was given no help in the fitting room. The shop owner at one point asked me to hurry up because she needed me to try on more dresses; I was hot and bothered and actually wanted to cry; they did not listen to my preferences and the owner kept sighing and huffing everytime I said I did not like a dress. At one point I put on a tiny dress and she patted my stomach and said " well most brides lose weight before their wedding honey". I was appalled; my mother ended the appointment early when she could see that I was on the brink of tears; I felt awful leaving the shop and it really put me off the entire happiness of wedding dress shopping.