The Wedding Photo Co - Videography and Photography

3 User photos

• 

  Featured

  Angella S. · Married on 19/12/2020

  5.0

  • Quality of the Service:
    5.0
  • Responsiveness:
    5.0
  • Value for Money:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Superb service

  Very professional, friendly and excellent service provided. We couldn’t ask for a better service, the photos and videos are exceptionally beautiful.
  Thank you for making our wedding day a magical one.

  Sent on 31/01/2021

  The Wedding Photo Co - Videography and Photography's reply:

  Hi Angella
  Thank you for taking the time to share you thoughts. You were both amazing on the day and it was a pleasure to be a part of your special day.
• Lauren K. · Getting married on 01/10/2021

  1.0

  • Quality of the Service:
    1.0
  • Responsiveness:
    1.0
  • Value for Money:
    1.0
  • Flexibility:
    1.0
  • Professionalism:
    1.0

  Strictly my opinion - disappointed and rude

  I must say I am extremely disappointed by this company and the gentlemen I dealt with. This is now my 3rd review as the others have had to be deleted as I have been told they’re mentioning legal action. So I will not mention his name and this review is my experience and my opinion, which I have a right to voice them.
  
  We had to change our date due to Covid and The gentlemen increased his prices twice.
  
  Random question, Do you think it’s a clients responsibility to have to pay for new equipment and softwares?
  
  Anyway, as we did change the date to a different year I accepted the possibility that the price would go up. Therefore I accepted the extra £100 increase but to then increase it further! I just didn’t understand.
  I do feel sorry the the other partners working within this company as they may handle customers differently and to be let down by just one employee is unfair. However, near enough from the beginning of being in contact with This gentleman (once the deposit was sent) has been very cold and uncomfortable in my experience. 
  
  I was made to feel like I was an inconvenience for sending about 20 emails, again that’s how I felt.
  
  Overall, I am extremely upset and stressed. I do not recommend using this company purely on their unprofessional service (in my opinion), rudeness (over the phone so I have no proof, of course) and the fact that instead of trying to compromise or come to an agreement he just offered me my deposit back via email. I now have to go and find another videographer.
  
  Luckily I did receive my £200 deposit.
  
  Kind regards,
  Lauren 

  Sent on 03/03/2021

  The Wedding Photo Co - Videography and Photography's reply:

  Sorry to hear your disappointment with booking our service and with your legal problems with Hitched to remove impolite and defamatory content that you posted.
  
  Your protracted booking with four different wedding dates spanning three years is one of the unfortunate outcomes of Covid-19.
  
  We believe our prices to be lower than market average and whilst we have increased our price year on year we do this so that we can continue to invest in our business and improve what we do. Our customers benefit when we invest in the latest technology and equipment, every year we spend thousands of pounds upgrading and improving our kit, we do this whilst still offering excellent value for money.
  
  We also pride ourselves on our excellent customer service and believe that we demonstrated this when you challenged the price increase. This came as a surprise to us as we had been very clear at every stage throughout the booking process on the price, confirming each time by email and you had also emailed your agreement. In your negotiations we were flexible and carried forward a discount that you had obtained at the start but in two years since you first booked we have increased our prices as our suppliers have done to us, and we were not able to discount further. When you continued to haggle, we instead offered to refund your deposit, which you accepted, and you received all of your money back into your account within a few hours.
  
  It is unfortunate that even though we have been through an extended booking process with you we will not be covering your wedding as we believe we provide excellent service and deliver stunning coverage and images reflecting every special day. We wish you luck with your wedding in October 2021.
• Leonie L. · Married on 19/12/2020

  5.0

  • Quality of the Service:
    5.0
  • Responsiveness:
    5.0
  • Value for Money:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Lawson wedding

  I’d like to start by saying thank you, we had originally planned to have Andrew and Clive at our wedding next year, however due to health issues we needed to bring the wedding forward, with a months notice. Andrew was fantastic and the service we received from beginning to end was exceptional. Clive was our photographer on the day and made us feel so at ease contacting us before and after our wedding. Having Clive capture our day not only gave us the most beautiful photos but he was the most lovely gentleman and always made sure my dress was looking perfect. Clive was a dream to have involved in our wedding and the photos are beyond beautiful. We cannot thank you enough for all your help with our last minute change and giving us precious photos with a special part of our family who is extremely ill. We will cherish these photos for our lifetime together. Thank you for capturing all our special memories in such a beautiful way. Mr and Mrs Lawson 19/12/2020

  Sent on 07/01/2021

  The Wedding Photo Co - Videography and Photography's reply:

  Hi Leonie
  Thank you for kind words, its been a pleasure working with you both and we wish all the best in the future
  Many Thanks
  Clive and Andy The Wedding Photo Co