Above and beyond customer service
By Trish Dykes, on 04 Mar 2019Date of Wedding - 28 Feb 2019
"My Wedding Reception was held at West Lodge Park back in August 1971. My daughter and I stayed as part of a ‘nostalgia ‘ trip around the area I was born and brought up in. I mentioned this to the Receptionist on my arrival, so imagine my surprise when there was a knock on my bedroom door a few minutes later by a young man holding a red leather bound record book for 1971! He opened it and showed me all the arrangements that had been made for us for the ‘big day’, including the Menu and Invoice all typed out on a 1970’s typewriter! I had completely forgotten what we all ate on that day, for the record we had Melon Cocktails , Chicken a la King and Sherry Trifle. It was very moving to see my late Father’s handwriting on the page too. Thank you so much for this unexpected bonus to our visit, it was an added pleasure to find several photocopies of the page waiting for us on our dinner table later on. Thank you so much for your thoughtful and personal touch, it meant a lot to me.
A Wonderful Celebration Thank You All
By Barbara, on 23 Oct 2018Date of Wedding - 06 Oct 2018
Barbara and I want to thank you and all of the staff at West Lodge Park for the most wonderful weekend to celebrate our Golden Wedding. In particular, the two young ladies who served food and wine during the excellent meal were very good and professional.
Very best regards
Service Excellent, Food Incredible
By Joanne & Glenn Tyler, on 16 Oct 2018Date of Wedding - 29 Sep 2018
We had our wedding at west lodge on 29th September, it was a truly amazing day. From Izzy helping to organise everything thank you for help and guidance , Andrew serving us in the restaurant on Friday. First class service, Sharon who helped me arrange all the rooms with ease and then there's Matthew, what can I say he did everything above and beyond the call of duty , apart from giving me away !!
He was always present in the background and to all the staff thank you for a fabulous day, the service was excellent and the food was incredible.
The perfect setting for us and our guests
By Dennis Le Fevre, on 07 Aug 2018Date of Wedding - 21 Jul 2018
Thank you and all the staff for a lovely day on Saturday. We are missing a few items. One was a signed napkin, if you have found these let us know. The hotel was a perfect setting for us and our guests. Please thank everybody.
The smooth planning of our day was amazing
By Richard and Anna Austin, on 24 Jul 2018Date of Wedding - 30 Jun 2018
Thank you very much for all your help and advice during the organisation of our wedding day. Our guests and ourselves had a very enjoyable day. Allowing us to use both rooms made a very positive difference to the day, making the transition from ceremony to dinner and to music and dancing very smooth. It was a master stroke on your part!
We would also like to send our thanks to Matthew who was an excellent and attentive host. He even played with little Adam. Everyone admired the venue, organisation and delicious food, we certainly feel that we have chosen the right place. We have attached a couple of pictures for you.
Thank you for making the planning so easy
By Mr & Mrs Roberts, on 13 Jun 2018Date of Wedding - 07 May 2018
We want to thank you and all the staff so very much for the perfect day we had on Monday. Most, if not all, of our guests commented on how special the hotel is. Please make sure to pass on our special thanks to Mathew who was such a pleasure and quietly made sure all ran smoothly. Thanks to you too for making the planning so easy.
I am certain we will be back.
With very best wishes
Our Guests raved about the hotel
By Mr & Mrs Towers, on 13 Jun 2018Date of Wedding - 05 May 2018
We just returned from a fabulous five week vacation, feeling somewhat jet lagged this morning. I can’t thank you enough for all you did to make our day a great success. The whole day was amazing and your dedication added to everything going so smoothly. The room looked beautiful, the food was delicious and Abbey and Matthew were a delight to work with. Unfortunately didn’t realise that the terrace area was assigned to the room especially as there were no doors leading out to that area. However we were so fortunate with the weather many people took a walk in the grounds.
Sunday morning ended up with fifteen people coming to breakfast and a table was made available to accommodate our group. Once again it was lovely.
Our guests could not say enough about the hotel, food and staff, some have already indicated they will be coming back to the hotel. Both Colin and I are only sorry that we were unable to meet with you due to our very busy schedule.
We both look forward to meeting with you another time. Once again thank you so much for all you and your staff did to make our day perfect! I must mention Abbey who was just wonderful and always available to help.
Regards and best wishes,
P.S. Our room was lovely #63 great view!!
Amazing Wedding Memories at West Lodge Park Hotel
By Irine Kalopedis, on 25 Apr 2018Date of Wedding - 07 Apr 2018
Hello, I just wanted to give you some positive feedback on some of your staff.
We booked our wedding at The West Lodge Park Hotel which took place on Saturday 7th April. The day was lovely with everything running smoothly and to plan. Matthew was our contact for the day and he was always available, nothing was a problem and he always facilitated every request with speed and efficiency.
Izzy Jakabos was my point of contact with regard to arranging the wedding. She was absolutely superb!! I would receive a response to my emails almost immediately, she was highly professional, efficient and pleasant all of the time. I couldn’t have asked for anything to have been better. Your reception staff are always friendly and Andreas in the restaurant was amazing also.
Well done on your tremendous team. Our guests also commented on how lovely the hotel was.
Thrilled to have chosen West Lodge Park
By Hannah and Peter, on 23 Jan 2018Date of Wedding - 15 Dec 2017
Just wanted to pass on our thanks to you and all the staff that contributed to our wedding on Friday. We had a wonderful day and are thrilled with our choice to have our ceremony at the West Lodge.
Have a wonderful Christmas.
Staff could not have been more helpful
By Ann and Bob Ebberson, on 24 Oct 2017Date of Wedding - 07 Oct 2017
Dear Izzy - We just wanted to say thank you so much for making our celebrations on 7th October so memorable. We had such warm comments from our guests about the venue and especially the room layout, which you organised. Thanks also to Matthew and his team on the day. They couldn't have been more helpful.
All the very best
Wonderful location for our special day
By Carol and Nigel Beer, on 12 Sep 2017Date of Wedding - 17 Aug 2017
Just back from our honeymoon cruising down the Danube.
The day went so very well and everybody seemed to think it was very charming and set in a wonderful location which is exactly what we wanted.
The staff on duty were smart. efficient and did an excellent job.in attending to our guests every wish.
We would like to pass on our sincere gratitude to you and all your staff who helped make it such a memorable day. In fact many of our guests enjoyed themselves so much they stayed on into the evening and a few opted to have a meal in the Mary Beale restaurant.
Once again thank you Izzy for making it all possible and we look forward to visiting West lodge again very soon.
A perfect day in every way
By Tina, on 12 Sep 2017Date of Wedding - 17 Aug 2017
I have spoken with the Bride and Groom from the marquee wedding, they have asked me to send you all a big thank you, they were extremely happy, the marquee was just the way she pictured it and the day ran prefect.