Delta Hotels by Marriott York Reviews
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Marie Sent on 25/09/2026
Splendid Wedding
We had our wedding ceremony, wedding breakfast and disco with buffet all at the hotel. Everything was perfect from start to finish. The planning and organisation was excellent. All staff accommodating and welcoming. The event staff and toastmaster was of very high standards. Couldn't fault anything. We stayed the night before and of our wedding night the rooms were perfect also, lots of our friends stayed over too. Highly recommend -
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Rachel Sent on 23/09/2026Venue didn’t take my wedding seriously
All reviews mention how amazing Imogen was. She was y tho she left a month into planning my wedding. From then on I was left with people who didn’t communicate with and I was chasing. I complained and got swapped again. Then I was chasing a wedding contract for 2 months so that I could have the date fully booked in and not just provisionally that should have been a red flag. Communication was scarce and then things that had been mentioned via word of mouth were then later denied over email and told I would need to pay extra for. It got to two weeks before my wedding and the venue didn’t care about final numbers, plans, layouts etc. I was constantly chasing them. The day itself I was dreading due to all of this. After the ceremony, the venue had appointed someone to oversee the day and make all the announcements of where guests go at what times etc. everyone was outside after the ceremony and I found myself constantly saying why is this happening when this should be happening. I had to say why is everyone outside when I have paid for a wedding singer and all the drinks and canapés I had paid for inside. Guests told me they had not been notified of the wedding breakfast so nearly missed that. The photographer didn’t get his vendor meal that I had paid for, which I didn’t find out until after we’d spent hours in the wedding breakfast. The venue wouldn’t allow us to have an entrance song to enter as a married couple even tho the room was fitted with a sound system. We were told the dj they provided would announce us into our first dance then straight after the father daughter, but he seemed away with the fairies and wasn’t announcing things, got to the point someone had to go up and tell him to announce the dance! The venue had no evening buffet menu in place, I kept asking and they didn’t know. Even tho they do package weddings and every other venue I looked at told me a meal plan upfront? Finally after 7pm they gave the photographer a burger, only problem then he was missing vital wedding shots such as cake cutting and first dances. We created some sunglasses to do a wedding guestbook wearing them to remember all our guests who attended. These glasses “went missing” when the room got cleaned up for the evening reception. Venue staff claimed they did not know where these were but I searched every inch of the room and they were not there. They did turn up the following day on a table I had searched 7 times. They were of no use the day after the wedding. I just feel overall failed by the venue for their lack of care for such an important day to us. To them, it was just another day at work, but to us it was something we had planned for months and been looking forward to. I understand no wedding is ever perfect, but the venue failed me massively on lack of service even tho we had a contract which should’ve provided a certain level of service with it. I will never get my wedding day back. And instead of happy memories, I’m left looking back on it thinking of all the failures and how it should have been so much better than it was. I’m so heartbroken that they ruined what should have been my perfect day. Complaining seems to fall on deaf ears, the venue is only bothered about your money not your special day.Delta Hotels by Marriott York's reply:
Hi Rachel,
Thank you for sharing your feedback. We are genuinely saddened to read that this is how you now feel when looking back on your wedding day.
Since receiving your concerns, we have taken the time to review your wedding in detail, including speaking individually with the team members involved and looking back through the arrangements agreed with you ahead of the day.
We were particularly sorry to read that you felt there was a lack of care. A dedicated member of our team was assigned to oversee your wedding and checked in with you at various points throughout the day to make sure everything was going well. The team were not aware at the time that you were feeling this way, and had they been, they would have done everything possible to address any concerns on the day.
Our review has identified some areas that did not happen as planned, and we have acknowledged these directly and offered a resolution. Equally, there are elements described in your review where our investigation, the recollection of the team present and the arrangements agreed ahead of your wedding differ from the account given here.
We don't feel that a public review is the right place to debate the individual details, however, what we can say is that your feedback has been taken seriously, the concerns raised have been thoroughly investigated, and where we believe we could have done better, we have acknowledged that.
Weddings are incredibly important to us and certainly aren't viewed as “just another day”. We know how much trust couples place in our team when choosing us for such a significant occasion, and we're genuinely sorry that, despite the care the team put into your day, you have been left feeling disappointed when looking back on it.
We remain very happy to continue the conversation with you privately and hope that we will hear from you on the resolution which we haven't heard back from, as we do take seriously your concerns.
Kind regards,
The Delta by Marriott York team
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