The Moat House Hotel Reviews
Reviews
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Badges
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Louise Sent on 17/07/20265 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect wedding day at The Moat House
We cant thank the Moat House enough for our perfect wedding day!
From the second we booked it until the actual day we had meetings and emails to keep us updated and the opportunity to discuss our preferences.
The Moat house was a perfect setting for our photographs. It was a very hot day and thankfully the Colin Lewis suite was air conditioned and plenty shady spots outside.
We went for the canapés and deluxe cooler option which our guests enjoyed and gave great feedback.
The wedding breakfast was everything we wanted from the entrance of our wedding party with tambourines, big shout out to Lexie who ensured this went smoothly and a party atmosphere which we asked for, Lexie was there all day for us to call on for help when needed which was great and reassuring, big thanks to Lexie!
The three course meal was delicious, we went for the vegetable soup, braised beef and ale pie and apple frangipane which went down perfectly, one guest commented, best pie they have ever eaten!!( big ups to the chef)A nice touch with the brandy snaps, fudge and strawberry after the meal.
We had the bbq for the evening which again we had so many positive comments about the food, its a shame we didn’t have any as we were too busy dancing and celebrating with our guests, they was very accommodating for our band(Fools life, fantastic band by the way definitely recommend)
We would definitely recommend The Moat House in every way for a wedding and look forward to going back on our 1 year anniversary. Louise and IanThe Moat House Hotel's reply:
Mr & Mrs Weston!
Thank you so so much for your lovely feedback!
I am so glad that you and all of your guests had an amazing day!
It was such a pleasure to be a part of your special day and we're so glad that you had the best experience & the best wedding day!
A huge congratulations to you both!
I hope you see you both again soon!
All our love
Lexie & The Moat House Weddings & Events Team x -
Quality of the service
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Gemma Sent on 06/07/20265 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Venue!
We booked the Moathouse for our wedding reception, due to having a church service, and was given full access to get ready all day at the beautiful venue! Staff from all departments were incredible and on hand to help with any requests from the very first email. Beautiful backdrops for photographs. Pricing was in range with local venues, but customer service I don’t think could be matched anywhere! Would 100% recommend, and looking forward to returning for our anniversary!The Moat House Hotel's reply:
Mr & Mrs Handley!
Thank you so so much for your lovely feedback!
It was such a pleasure to be a part of your special day and we're so glad that you had the best experience & the best wedding day! This really means a lot.
A huge congratulations to you both, we cannot wait to see some of your photos!
I hope you see you both again soon!
All our love
Vanessa & The Moat House Weddings & Events Team x -
Quality of the service
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Nadia Sent on 01/06/20265 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dream Venue!
We've loved this venue for a very long time and we knew picking it would not be a mistake. From the planning of meetings to support on the day, the wedding team were incredible. It's a perfect venue for those who want guests to stay as the location and aesthetic is great. We felt informed and supported at every stage; from Lexie listening to all our ideas to then Hannah executing it on the day it was a dream. I'd love to do it all over again!The Moat House Hotel's reply:
Mr & Mrs Redler!
Thank you so so much for your lovely feedback!
It was such a pleasure to be a part of your special day and we're so glad that you felt relaxed during your whole planning process, and your big day! This really means a lot.
A huge congratulations to you both!
I cannot wait to see some of your photos, I loved every minute of your wedding day.
I hope you see you both again soon!
All our love
Hannah & The Moat House Weddings & Events Team x -
Quality of the service
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Demilee Sent on 28/05/20265 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A Magical Day!
We loved having our wedding at The Moat House! Hannah was our wedding coordinator on the day and she was so so good. Our experience planning with the moat house was firstly passed between multiple coordinators, which was no issue for us as every part of our day was communicated between them perfectly over the numerous appointments. However, when the time came for Hannah to bring it all to life she did not disappoint. Her commitment to bringing us the day of our dreams knew no ends. We had the day that some others may consider their worst nightmare: pouring down rain, dark skies and groom cutting his lip at 6am and still bleeding at our ceremony (I know, crazy). However, with the help of our amazing team of vendors we still had the most amazing time. Hannah was amazing in running to find a plaster to stop my bleeding husband and she even helped rearrange our schedule to give us time to have our couple pictures in the hour of sunshine we had available. What could have been really worrying and stressful, was made wonderful as every single moment was met with a calm smile and can do attitude and that energy honestly resonated through us all. I could not recommend them more. We were incredibly happy with the flexibility of our wedding package too and how valuable it all felt with the complimentary rooms and wonderful service. I know that before we booked our wedding here, we had never even heard of the Moat House, but as soon as we got there, we knew it was the place for us. We will be returning regularly and be forever grateful for the magical day we spent at this beautiful place.-
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+10 Photos
The Moat House Hotel's reply:
Mr & Mrs Evans!
Thank you so so much for your lovely feedback!
It was honestly such a pleasure to be a part of your special day and I am so glad that you got the magical day that you'd both always dreamed of!
A huge congratulations to you both!
I love your photos, they're gorgeous! Even with the dodgy weather & the bleeding lip, it was so lovely to see you both so happy and enjoying your special day. I can't wait to see more photos! It was so lovely to be part of your day! I loved every minute!
I hope you see you both again soon!
All our love
Hannah & The Moat House Weddings & Events Team x -
Quality of the service
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Samantha Sent on 21/05/20265 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Venue, Staff and Coordinator!
What can I say, The Moat house was absolutely stunning!
The sun came out which made the orangery beautiful seeing it all lit up in natural light where all the guest couldn’t get over how special it was.
All the staff and our coordinator Lexie, just done amazing! They all had great communication to all my questions and queries, they always had time for me when I need any reassurance on all my planning even down to the smallest details. Nothing was ever missed.
Lexie my wedding coordinator was incredible before, during and after our wedding. Lexie was outstanding and everything for our day was crossed and dotted for every little detail and she actioned my 2 year vision perfectly!
Great venue for endless memories that was created in such a beautiful setting. 🤍
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+3 Photos
The Moat House Hotel's reply:
Mr & Mrs Scott!
Thank you so much for your lovely feedback!
It was such a pleasure to be a part of your special day and I am so glad it was everything you wanted and more!
A huge congratulations to you both!
I love the sneak peak to your photos! I can't wait to see more!
It was so lovely to be part of your day! I loved every minute!
I hope you see you both again soon!
All our love
Lexie & The Moat House Weddings & Events Team x -
Quality of the service
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Roxanne Sent on 18/05/20265 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing venue for our wedding!
What a brilliant day we had on Saturday. The venue is experienced at weddings and it definitely showed! Our coordinator Lexie was fantastic, no queries phased her. We had the best day and are so thankful for everything!The Moat House Hotel's reply:
Mr & Mrs Revins!
Thank you so much for your lovely feedback!
It was such a pleasure to be a part of your special day and I am so glad it was everything you wanted and more!
A huge congratulations to you both!
I can't wait to see your beautiful photos!
I hope you see you both again soon!
All our love
Lexie & The Moat House Weddings & Events Team x -
Quality of the service
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Mrsjdm222 Sent on 07/05/20265 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Relieved in their hands
The staff at the Moat house and wedding coordination team were in a nutshell exceptional. They were attentive and responsive, on the day as well as with correspondence. The venue and grounds are beautiful. The costs were fair budget friendly, providing options to suit all our needs. The food and drink were spot on too! We couldn't have picked a better venue and team, many thanks to them. shout out to Lexie who worked tirelessly on the day, to keep everything smooth, and everyone happy.The Moat House Hotel's reply:
Jordan & Ashley,
Thank you so much for your lovely feedback!
It was such a pleasure to be a part of your special day and I am so glad it was everything you wanted and more!
A huge congratulations to you both!
I hope you see you both again soon!
All our love
Lexie & The Moat House Weddings & Events Team x -
Quality of the service
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Bradley Sent on 10/04/20265 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Unreal venue to host our special day - coordinated by the amazing Lexie and Team! March 2026
1000% recommend the moat house to capture your special day. We got married March 2026 here. The whole experience of booking the wedding/regular appointments and communications nothing was too big to ask and always felt comfortable in the hands of the moat house wedding team. Everything was clear in advance and the wedding team as a whole are a credit to the venue!
Special mention to Lexie for everything she did to make our wedding experience and wedding day so special and all guests mentioned how organised the day was and how helpful Lexie + other team members were. Lexie made us feel at ease the whole day and was always very friendly and helpful and we cannot thank her enough. If you are looking for a venue, please don’t think twice of booking this venue. The surrounding grounds are fantastic and some special places to capture memories (including the rowing boat which is a great idea). Look forward to coming back to the venue as a married couple to catch up with the friendly team!!-
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+4 Photos
The Moat House Hotel's reply:
Mr & Mrs Thacker!
Thank you so much for your lovely feedback!
It was such a pleasure to be a part of your special day and I am so glad it was everything you wanted and more!
I LOVE your photos!
A huge congratulations to you both!
I hope you see you both again soon!
All our love
Lexie & The Moat House Weddings & Events Team x -
Quality of the service
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Deborah Sent on 27/02/20264.6 out of 5 rating4.6-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 3 out of 5 rating3.0
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Flexibility 5 out of 5 rating5.0
February 2026
What an amazing day we had for our wedding day at the Moat House. We hd decided that the Moat House was going to be our wedding venue when we decided to get married. The venue is amazing, the staff are so helpful and nothing is too much trouble. Would like to say an extra big thank you to Lexie who has been on our journey from day one, given us lots of ideas and helping us make some decisions about what we wanted. The wedding breakfast was beautiful and they provided an excellent service to us and all our guests. Can’t thank you all enough for making our wedding day special and memorable.The Moat House Hotel's reply:
Mr & Mrs Reynolds!
Thank you so much for your lovely feedback!
It was such a pleasure to be a part of your special day and I am so glad it was everything you wanted and more!
A huge congratulations to you both!
I hope you see you both again in the future!
All our love
Lexie & The Moat House Weddings & Events Team x -
Quality of the service
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Kathryn Sent on 01/02/20263.6 out of 5 rating3.6
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Quality of the service 3 out of 5 rating3.0
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Response time 5 out of 5 rating5.0
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Professionalism 2 out of 5 rating2.0
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Value for money 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Lovely day but some disappointing aspects
We had a lovely day overall and the team were very helpful and responsive in the lead up to our wedding. However, there were some really disappointing aspects to our day. We were embarrassed by the drinks reception, which was really badly organised- welcome drinks weren't ready in time for guests entering, there were not enough canapes served, and neither drinks nor canapes were circulated round the room. The package we'd paid for included certain drinks as the welcome drinks, and not all of these were actually made available on the day.
There were a couple of other hiccups- nothing major but just a lack of attention to detail. The potato we'd chosen at our menu tasting was swapped for a different one, we were referred to as "Mr and Mrs X" despite having requested not to be, and only half the amount of pizzas agreed were actually served in the evening.
We did still enjoy the day but we didn't consider the service 5*.The Moat House Hotel's reply:
Good afternoon Kathryn & Ed,
Thank you for taking the time to share your feedback.
I am very sorry to hear of your disappointment with the drinks reception. Please accept my apologies that the drinks were not poured sooner. Unfortunately, we were unable to pour the drinks during your ceremony, as the Morning Room—where the drinks were served—is adjacent to the ceremony room, and I was concerned this may cause disruption. I was also reluctant to pour the drinks prior to the ceremony, as there was a risk they would lose their freshness.
I am sorry to hear that you felt the drinks and canapés were not circulated adequately. Our team aims to ensure every guest is offered drinks and canapés multiple times. Regarding the quantity of canapés, our chefs typically prepare more than required, so this is not something we would normally expect at our weddings. While it can be challenging to track how many canapés each guest has had, we do make every effort to ensure all guests are offered them.
I have spoken with the chef regarding your wedding breakfast, and he has asked me to pass on his sincere apologies for the error with the potatoes. I understand that you requested a specific potato side following your wedding tasting and that this was correctly updated on your contract. This was an error on our part, and I cannot apologise enough.
The pizzas are prepared in advance, with enough cooked initially to fill the buffet table. As the buffet is served, additional pizzas are cooked and replenished as required. Guests are not restricted in the number of slices they may have, even if they return to the buffet multiple times. We do cook any remaining pizza's that have been prepared and put them out to fill the buffet table for the remainder of the evening, before myself and the staff leave.
To confirm, I had correctly introduced you, by your first names. However, I am very sorry to hear that the DJ referred to you as Mr & Mrs X. I will contact them to relay your disappointment and ask that they reach out to you directly.
I am, however, very pleased to hear that you enjoyed your day overall. It was a pleasure to be a part of your special day.
I have already responded to your direct feedback email, if you would like to discuss this further, please do come back to me directly.
Kind regards
Lexie & The Moat House Team -
Quality of the service
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