The Cumberland Hotel Reviews
Reviews
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5.0 out of 5 rating
5.0
Fantastic
24 reviews
Recommended by 100% of couples
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Badges
+18
User photos
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Featured
Carol Sent on 06/02/20245 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful Wedding Venue
With only 9 weeks until our wedding, we learnt that our venue was closing. Slight panic set in. A few phone calls later we had an appointment, for the next day, to meet Edward, as they had our weekend free and could accommodate our special day from start to finish. Following that meeting, we signed the paperwork, paid the deposit and breathed a huge sigh of relief, in the realisation that we had been very lucky.
Several meetings to sort out all the little details and arrange room bookings for the weekend followed. We were left feeling, that actually, our day, in some repects, could tun out to be even better than at the previous venue.
Next came a menu tasting. Due to time scales, we had chosen our menu and issued it to our guests for selection. Wow, we were not disappointed. There was nothing to fault, which for us is no mean feat. It was a wonderful evening. The staff were very attentive and polite, not just to us, but the whole ethos in the restaurant was as it should be. We left feeling full and secure in the knowledge that it was all going to be great.
To cut, what could be a very long story short, the day was a massive success. The ceremony was commented on by several guests. The day flowed as planned, the food was wonderful. Our planner Edward, who was overseeing his first solo wedding, was in the wings the whole time, making sure all went accordning to plan. Anything that was needed was arranged. We didn't have to worry about a thing and we had an absolutley amazing weekend.
We would like to thank Edward, Zack, Inacio and the their teams for everything.-
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+8 Photos
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Claire Sent on 31/05/20265 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic wedding venue
We got married at The Cumberland Hotel on 30th May, having booked the venue after visiting their wedding open day in September.
From the initial open day onwards Edward was our wedding coordinator and he did an absolutely fantastic job. Nothing was too much trouble for him, and he made sure our day ran smoothly.
The venue itself was beautiful, with the lovely dome in the Oceana room really setting it off. -
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Samantha Sent on 24/10/20255 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An Unforgettable Wedding Day – Thanks to Edward and the Incredible Cumberland Hotel team!
We recently had our wedding at this breathtaking venue, and it truly exceeded every expectation.
We had our ceremony, wedding breakfast and evening reception in the same room but each room change was outstanding. The room looked stunningly different for each section with attention paid to all details discussed.
The food was absolutely amazing—beautifully presented, full of flavour, and thoroughly enjoyed by all our guests. Every dish was a hit, and the service throughout the day was nothing short of fantastic. The staff were attentive, warm, and made everyone feel so well looked after.
But the real star of the day was our wedding coordinator, Edward. From our very first meeting, Edward listened carefully to every detail we discussed and made sure each one was brought to life. His calm, composed presence was a huge comfort throughout the planning process and especially on the big day. He was incredibly organised, thoughtful, and ensured everything ran smoothly from start to finish.
Thanks to Edward, we were able to relax and truly enjoy every moment knowing everything was in expert hands. We can’t thank him enough for helping make our wedding day so perfect.
If you’re considering this venue—do it! And if you have Edward coordinating your day, you’re in for something truly special. -
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Roland Sent on 10/06/20255 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Very pleased
The catering management and staff were excellent, as was the food.
Would highly recommend.
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Daniel Sent on 17/02/20245 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Everything went perfect
The whole day was perfect from start to finish Chloe is always easy to contact and the staff was so friendly and helpful all day long. The food was brilliant and portions was bigger than any other wedding Iv been to highly recommend -
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Charleen Sent on 01/02/20245 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding June 2023
I honestly cannot recommend the Cumberland and the staff enough!
Our wedding was in June 2023 and from our first visit we were made to feel amazing! No request was too big and Chloe went above and beyond to make sure our day went as perfectly as possible
She was in contact regularly to go over lighting, music, and any other special requests. The day before we were able to take all our decorations to the venue and all were carefully stored for us. The next day I literally didn’t have to worry about a thing the staff arranged the room to our specifications perfectly and everything went so smoothly there was absolutely no stress for any of us which was amazing! Room changes were flawless there was no hassle or idle waiting around, the Dj the hotel provided as well was brilliant 🤩
All the staff are super friendly and helpful, the food and drink selection were perfect and all our guests commented on how nice the buffet selection was on the day it suited everyone from children to adults alike .
Our price covered everything including night before the wedding room for the bride, night of the wedding for bride and groom with breakfast, reception (minus the registra fee) drinks reception (1 glass of Prosecco for each guest) buffet for all guests (10 children - 100 adults) and a glass of Prosecco for each adult guest and the evening reception with Dj and pulled pork baps
I highly recommend if you’re looking for the perfect hotel wedding venue you will not be disappointed here the price point was the best we looked at and absolutely amazing value for the 5* service we were provided withThe Cumberland Hotel's reply:
Thank you for your lovely review Charleen!
It was such a pleasure to be a part of your fairytale wedding, and to get to know you and Sam.
We look forward to welcoming you back to the Cumberland in the future.
Best Wishes, Chloe -
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Marti Sent on 20/07/20225 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing day
Chloe and the venue made the whole experience very smooth and really helped make the experience a lot less stressful. The room looked beautiful and the food was great. Our friends and family really enjoyed the day. Thank you! -
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Kerry Sent on 24/05/20225 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Couldn’t of asked for a better wedding day.
From booking our wedding in 2019 for our big day to be in 2020 until COVID hit, Lisa our wedding organiser was amazing!!! She kept us in the loop and postponed/rearranged twice with no quibble. She had so much attention to detail and wanted to make our day special. She took endless phone calls and replied to the annoying emails, trying to make our day perfect. She noted everything we wanted and everything was placed exactly where we asked on the day. Lisa contacted the different suppliers of the photographer, cake, light up letters and the photo booth so that everything ran smoothly.
The layout of the room was great and tables placed strategically, the turn around for transforming the room at each point was super efficient.
I cannot thank her enough for how amazing our day turned out, we absolutely loved it and the staff at the Cumberland, they where all fantastic and I would highly recommend having your special day with them. All the guests commented on how amazing it was and how they hadn’t been to a wedding that just flowed like it did there before.
Thank you so much Lisa, the staff and of course the kitchen for the amazing food choices ordered and cooked to perfection, which was served throughout the day, amazing.-
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Emma Sent on 18/05/20225 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Wedding
Right from our first meeting with Lisa Dowdall-Sousa, she and The Cumberland did not disappoint. Throughout our wedding reception the staff were courteous and attentive, the whole team couldn't do enough to help. Ourselves and all our guests had a wonderful time, we highly recommend Lisa and her team. -
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Michelle Sent on 17/02/20205 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding
I recently got married at The Cumberland Hotel and highly recommend the venue. All the way through the process the staff were exceptionally helpful and friendly and Lisa who looked after our wedding from the initial booking was just fantastic. Everything ran smoothly on the day and our families were extremely impressed by the food, staff and venue itself. If your looking for a wedding venue with the personal touch then The Cumberland would be a great option.
Thank you everyone for making my day so special.
Michelle & Mark’ -
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