The Abbey Hotel Reviews

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  Daniela B. Sent on 10/01/2024
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Magical day

  We got married at the Abbey Hotel Malvern in September 2023 and everything was excellent from the first contact to the end. Very professional and friendly wedding and event manager and the staff on the day were excellent. The food was delicious and all the guests complimented it as well! We had a beautiful room with a gorgeous view to the Abbey with the most comfy bed. Everything was just amazing and we couldn’t be happier! Thank you all!

  We got married at the Abbey Hotel Malvern in September 2023 and everything was excellent from the first contact to the end. Very professional and friendly wedding and event manager and the staff on the day were excellent. The food was delicious and all the guests complimented it as well! We had a beautiful room with a gorgeous view to the Abbey with the most comfy bed. Everything was just amazing and we couldn’t be happier! Thank you all!

  • +3 Photos
• Fiona H. Sent on 24/01/2023
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Our Wedding

  From the moment we decided to have our wedding at the Abbey Hotel, we found the whole experience seemless. Nothing was too much trouble. On the day, the whole team were amazing and all our guests were just as impressed as we were.

  From the moment we decided to have our wedding at the Abbey Hotel, we found the whole experience seemless. Nothing was too much trouble. On the day, the whole team were amazing and all our guests were just as impressed as we were.
• Shannon V. Sent on 12/01/2023
  4.4 out of 5 rating

  4.4
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0

  Excellent service

  The abbey hotel was absolutely fantastic they did a very good menu choices and their staff was very lovely.

  The abbey hotel was absolutely fantastic they did a very good menu choices and their staff was very lovely.

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• Karen G. Sent on 25/09/2022
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Fantastic experience!

  Absolutely amazing experience! The staff are extremely experienced in putting a wedding together and it shows- Alison the Wedding and Events Manager supported us all along the way, helping us to have the wedding we wanted but also advising on elements that would or would not work. Karolina the Floor Services manager and the whole day-of team were also amazing- everything was sorted and went off flawlessly, all the vendors/ deliveries/ setup slotted together seamlessly, and I was able to just relax and enjoy the day. The package they offered was so easy and stress free to work with (e.g. the catering, DJ and venue dress were booked for us), and yet also really high quality and allowing us scope to customise what we wanted. Finally, the location of course was absolutely stunning! Thank you all :)

  Absolutely amazing experience! The staff are extremely experienced in putting a wedding together and it shows- Alison the Wedding and Events Manager supported us all along the way, helping us to have the wedding we wanted but also advising on elements that would or would not work. Karolina the Floor Services manager and the whole day-of team were also amazing- everything was sorted and went off flawlessly, all the vendors/ deliveries/ setup slotted together seamlessly, and I was able to just relax and enjoy the day. The package they offered was so easy and stress free to work with (e.g. the catering, DJ and venue dress were booked for us), and yet also really high quality and allowing us scope to customise what we wanted. Finally, the location of course was absolutely stunning! Thank you all :)

  The Abbey Hotel's reply:

  Hello Karen
  
  Thank you so much for this wonderful review. I thoroughly enjoyed meeting with you and Andrew from the very outset and loved helping you plan your day. The team too enjoyed working with you on the day.
  
  We are so pleased that you enjoyed your day. Thank you for your amazing comments - we will of course share them with the team.
  
  Thank you for choosing The Abbey Hotel to be a part of your special day.
  
  Wishing you all the very best for a wonderful future together as Husband and Wife.
  
  With kind regards and very best wishes
  
  Alison
• Andrea Sent on 03/10/2019
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Totally amazing!

  The staff here will go above and beyond to ensure your day is truly special. Nothing is too much trouble and they work with you rather than for you offering guidance and ideas that you may not have thought of! We had total support from the day one of organising, thank you Alison, up to the actual day, thank you Radka and all staff present on our wedding day. Superb!

  The staff here will go above and beyond to ensure your day is truly special. Nothing is too much trouble and they work with you rather than for you offering guidance and ideas that you may not have thought of! We had total support from the day one of organising, thank you Alison, up to the actual day, thank you Radka and all staff present on our wedding day. Superb!
• Cheryl Sent on 02/09/2019
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  I cant thank the Abbey hotel enough

  I can't thank the Abbey hotel enough the day we had planned was better than we imagined, all staff were amazing especially Alison and Anna, thankyou for making our day wonderful, everyone commented on the food the venue and overall the staff, I'm so glad we chose The Abbey hotel to hold our beautiful wedding, thank you all, I've highly recommended to a few people already.

  I can't thank the Abbey hotel enough the day we had planned was better than we imagined, all staff were amazing especially Alison and Anna, thankyou for making our day wonderful, everyone commented on the food the venue and overall the staff, I'm so glad we chose The Abbey hotel to hold our beautiful wedding, thank you all, I've highly recommended to a few people already.
• Ano Sent on 02/08/2019
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0

  Brilliant

  We had our wedding at the hotel and all the staff were amazing. The food was fantastic and so was the room. Pavel was brilliant

  We had our wedding at the hotel and all the staff were amazing. The food was fantastic and so was the room. Pavel was brilliant
• Jayne Sent on 02/08/2019
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Amazing and wonderful

  We were impressed from the first contact how efficient our wedding planner Alison was right from the initial contact all the way through our wedding planning experience. Our wedding day was perfect in every sense. Communication was good with all the staff, they were so polite and friendly and helpful in every way, if we had any query they were aware of who to contact, if they could not address the issue.
  Our guests gave us excellent feedback on the food, staff and environment. Our wedding was a very hot day so we are glad we chose the air-conditioned function room. As after spending time in the sun having photographs taken, and drinks served in the beautiful Abbey gardens, it was so good to walk into a nice cool room to eat.
  We did try an Afternoon Tea at the Abbey, prior to our wedding and it was delightful so we had a confidence our day would be made special by the Abbey.
  We did gain a number of good local contacts from the Abbey Hotel Wedding Fayre, ie supplier for providing wedding cake, making our wedding rings, and make up.
  It has been a great experience working with the Abbey Hotel.
  Everything was truly lovely.
  Thank you very much.

  We were impressed from the first contact how efficient our wedding planner Alison was right from the initial contact all the way through our wedding planning experience. Our wedding day was perfect in every sense. Communication was good with all the staff, they were so polite and friendly and helpful in every way, if we had any query they were aware of who to contact, if they could not address the issue.
  Our guests gave us excellent feedback on the food, staff and environment. Our wedding was a very hot day so we are glad we chose the air-conditioned function room. As after spending time in the sun having photographs taken, and drinks served in the beautiful Abbey gardens, it was so good to walk into a nice cool room to eat.
  We did try an Afternoon Tea at the Abbey, prior to our wedding and it was delightful so we had a confidence our day would be made special by the Abbey.
  We did gain a number of good local contacts from the Abbey Hotel Wedding Fayre, ie supplier for providing wedding cake, making our wedding rings, and make up.
  It has been a great experience working with the Abbey Hotel.
  Everything was truly lovely.
  Thank you very much.
• Shaun Sent on 02/04/2019
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Fantastic service from start to finish!

  Our journey began with contacting Alison to understand the hotel's wedding package offerings. We met her at the picturesque hotel, and offered us both a drink whilst we discussed the reception. She explained all of the options, and tailored our wedding reception to meet our budget and requirements. We had lots of questions, and asked for a few changes which we weren't sure would be catered for. They were, and not only that, Alison did this with great professionalism and with a smile.
  
  The food options were excellent, and were flexible enough to cater to the dietary needs of all guests.
  
  On the day, our guests were welcomed at the entrance to the hotel by Pavel, our Event Supervisor. He was extremely attentive and nothing was too much trouble. Guests were not left guessing what to do next; he kept everybody well informed, and requests were dealt with promptly and efficiently.
  
  Pavel offered us a chance to see the function suite before the guests saw it. It looked opulent; Alison came to greet us and mentioned how wonderful it looked. There was a last minute change too, which was dealt with before guests sat down to eat.
  
  Drinks were served immediately, and the meal was served promptly to our hungry guests, who seemed only too happy to devour the delicious food. We loved our food. Requests for extra gravy, and tweaks to dishes were dealt with quickly and without fuss by the catering staff.
  
  It really was a memorable experience, and one neither of us will forget, for all the right reasons! Thank you Alison, Jess , and Pavel. A big thanks to the catering staff too - the chefs, and waiters/waitresses who worked so hard to make our event special.

  Our journey began with contacting Alison to understand the hotel's wedding package offerings. We met her at the picturesque hotel, and offered us both a drink whilst we discussed the reception. She explained all of the options, and tailored our wedding reception to meet our budget and requirements. We had lots of questions, and asked for a few changes which we weren't sure would be catered for. They were, and not only that, Alison did this with great professionalism and with a smile.
  
  The food options were excellent, and were flexible enough to cater to the dietary needs of all guests.
  
  On the day, our guests were welcomed at the entrance to the hotel by Pavel, our Event Supervisor. He was extremely attentive and nothing was too much trouble. Guests were not left guessing what to do next; he kept everybody well informed, and requests were dealt with promptly and efficiently.
  
  Pavel offered us a chance to see the function suite before the guests saw it. It looked opulent; Alison came to greet us and mentioned how wonderful it looked. There was a last minute change too, which was dealt with before guests sat down to eat.
  
  Drinks were served immediately, and the meal was served promptly to our hungry guests, who seemed only too happy to devour the delicious food. We loved our food. Requests for extra gravy, and tweaks to dishes were dealt with quickly and without fuss by the catering staff.
  
  It really was a memorable experience, and one neither of us will forget, for all the right reasons! Thank you Alison, Jess , and Pavel. A big thanks to the catering staff too - the chefs, and waiters/waitresses who worked so hard to make our event special.
• Rob Sent on 04/03/2019
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Perfect for all of our needs

  We wanted a small venue and The Abbey was able to deliver this both for the service of our marriage ceremony and for the following celebrations. From the moment we chose to celebrate our marriage at the hotel right up to checking out after our wedding night, everything has been dealt with in the most professional and tactful manner.
  Our wedding breakfast meal was perfect with the most delicious lamb being served.
  Both of the wedding co-ordinators were on hand throughout the afternoon and into the evening, announcing their departure in the most kindly way. Nothing was too much trouble.
  Thank you Abbey, you have provided us with such fond memories that not only we will treasure but also our family and guests will for the rest of our lives.

  We wanted a small venue and The Abbey was able to deliver this both for the service of our marriage ceremony and for the following celebrations. From the moment we chose to celebrate our marriage at the hotel right up to checking out after our wedding night, everything has been dealt with in the most professional and tactful manner.
  Our wedding breakfast meal was perfect with the most delicious lamb being served.
  Both of the wedding co-ordinators were on hand throughout the afternoon and into the evening, announcing their departure in the most kindly way. Nothing was too much trouble.
  Thank you Abbey, you have provided us with such fond memories that not only we will treasure but also our family and guests will for the rest of our lives.

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