Old Palace Chester Reviews
Reviews
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James Sent on 10/05/2026A magical wedding venue.
My wife and I had the most magical wedding day at Old Palace. This is a BEAUTIFUL venue with the loveliest staff. Gemma was our events manager from start to finish and she was honestly a pleasure to deal with. My best man has celiac disease and she was constantly on hand to make sure he was looked after with gluten free food all day, from arrival canapés to evening food. He's subsequently told me that he couldn't fault the service he received.
We'd set up a projector in the ballroom to show video messages from people who couldn't attend the wedding, but we weren't able to connect the audio properly, so it looked like nobody would be able to hear it. We needed a saviour. Step forward, Vee, who managed to connect my MacBook to Old Palace's sound system and save the day! Thank you, Vee, you're a hero!
Zack and the guys behind the bar were great too. So was the food. So was everything! I could not recommend this place more highly. It's stunning in every way!Old Palace Chester's reply:
Hi James, Thank you so much for your wonderful review. We’re absolutely delighted to hear you had such a magical wedding day with us.
Gemma, Vee, Zack and the whole team will be so pleased to hear your kind words. It’s fantastic to know your guests felt so well looked after, especially with dietary requirements, and we’re so glad we could help everything run smoothly on the day. Thank you again for your recommendation. Best wishes, the Old Palace Chester team -
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Paget Sent on 08/10/2026
Amazing Venue
We booked Old Palace Chester (OPC) for our daughters wedding and it was nothing but an amazing experience. From the dedicated staff who attend to your every need to the fabulous building inside and out the beautifully kept grounds, in house catering and everyone involved behind the scenes. It truly was a fantastic day. The whole day and night ran smoothly and every detail was covered. We were kept up to date during the wedding preparations and met regularly with the dedicated team. The staff are so friendly and professional. I cant wait to visit OPC again as a wedding guest. It truly is a magical place.Old Palace Chester's reply:
Hi Paget, Thank you so much for your lovely review. We’re delighted that your daughter’s wedding was such a magical occasion and that our team helped everything run smoothly from the planning through to the big day. It was a pleasure to be part of such a special celebration, and we’d love to welcome you back to Old Palace Chester as a guest soon. Best wishes, the Old Palace Chester team -
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Stephanie Sent on 13/09/2026
Prefect summer wedding
We got married at the Old Palace in July and had a wonderful day. The sun was shining, all our guests were there and looked amazing, and the venue and staff were fantastic! Right from our first visit we recognised how beautiful the venue was and how helpful all the staff were. The venue is great as you can have the entire place to yourself, it is a superb location in the centre of Chester, it’s well maintained and the staff are all focused purely on weddings and making the day special. The support staff were very helpful with preparations - face to face meetings helped us to prepare with their expert guidance, checklists so that we knew what to do and when, and very helpful advice and support. The food and drink options were varied and we were able to find exactly what we had hoped for, and they also had flexibility to find those little extra’s that we requested. The wedding day itself was amazing: all the staff were friendly, polite and helpful. The food was lovely and everything went as planned thanks to the guidance from Gemma on the day. We, and all our guests, had a lovely day and some amazing photos of our wedding to look back on. Thank you to everyone at the Old Palace !
Old Palace Chester's reply:
Hi Stephanie, Thank you so much for such a wonderful review! We’re delighted to hear you had the perfect summer wedding at Old Palace and that the team supported you so well from your first visit through to the big day. Gemma will be thrilled to hear your kind words. It’s fantastic to know you and your guests enjoyed the food, drinks and, most importantly, the day itself. Wishing you both a lifetime of happiness! Best wishes, the Old Palace Chester team -
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![Natasha]()
Natasha Sent on 26/08/2026Outstanding!!
I don’t even know where to start…the venue is absolutely out of this world, the details and personality behind this venue are insane. The staff can’t do enough for you. A huge thank you to Lauren, she made our wedding. Nothing was ever too much, she wouldn't let us lift a finger. The food was absolutely amazing. Our day was better than we ever expected it to be, which the venue and staff have a lot to do with. Nothing is ever too much to ask. Would highly recommend this stunning venue along with the wonderful staff they have! Thank you so much for making our day memorable. We’re sad it’s over and now a memory! A photo attached I will always look back to, Lauren being absolutely amazing!Old Palace Chester's reply:
Hi Natasha, Thank you so much for such an incredible review! We’re absolutely delighted to hear your wedding day was even better than you imagined. Lauren will be thrilled to know how much she helped make your day so special, and we’ll be sure to share your kind words with her and the whole team. It was a pleasure to be part of your celebration, and we’re so pleased you have such wonderful memories to look back on! Best wishes, the Old Palace Chester team -
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Lorna Sent on 17/06/2026
Mr & Mrs Ottaway
From the moment we first viewed the Old Palace, we knew this place was where we wanted to get married. And the bridal suite was just the cherry on the cake.
The palace is just beautiful. The decor, the location. All of our guests commented on the beauty of the Old Palace.
Gemma was our wedding coordinator and she was just amazing. She checked in with us throughout and nothing was too much trouble. She made sure the day ran perfectly. All of the staff were so friendly and always on hand to help.
Our whole day was just a dream and we would love to do it all again. We are so thankful to the whole team at the Palace for making our wedding day the most unforgettable and incredible day. We loved every single moment.
Forever thankful
Mr & Mrs OttawayOld Palace Chester's reply:
Hi Lorna, Thank you so much for your wonderful review. We are absolutely delighted that The Old Palace was everything you hoped for and that your wedding day felt so special from start to finish.
Your kind words about Gemma and the team mean a great deal, and we’ll be sure to share your feedback with them. Knowing that you and your guests loved the venue and that we helped create such unforgettable memories is the greatest compliment we could receive.
Thank you for choosing The Old Palace for your special day, and we wish you both a lifetime of happiness together. Best wishes the Old Palace Team -
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![Helen]()
Helen Sent on 08/06/2026Exceptional in every way!
We recently married at the Old Palace, Chester and it surpassed all our expectations in every way. What an amazing venue! We wanted a venue that offered great outdoor space as well as indoor space just in case the great British weather decided to take a turn for the worse.
The whole process from the initial visit and to all the finer details was seamless. Our coordinator Lauren was amazing, she guided us through from start to finish, nothing was too much trouble, every little detail and more was thought of and covered off. The planning process was very easy and stress-free. On the day itself, Lauren and her team were exceptional, every aspect was coordinated perfectly which allowed us just to relax and enjoy our day.
The Old Palace is the perfect venue with a perfect team both in front and behind the scenes who will ensure you have the best day ever.
We cannot recommend the Old Palace Chester highly enough.
Mr & Mrs Woolnough
Old Palace Chester's reply:
Hi Helen, Thank you so much for your wonderful review. We are delighted that The Old Palace exceeded your expectations and provided the perfect setting for your special day. Your kind words about Lauren and the team mean a great deal, and we’ll be sure to share your feedback with them. Knowing that you felt supported throughout the planning process and were able to relax and enjoy every moment of your wedding day is exactly what we strive for. Thank you for your recommendation, and we wish you both a lifetime of happiness together. Best wishes, the Old Palace Chester team -
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Sarah Sent on 29/05/2026
Perfect Venue
We genuinely could not have asked for a more perfect wedding day, and that is all thanks to the incredible team at Old Palace Chester.
From start to finish, the whole experience was absolutely amazing. Every single member of staff went above and beyond to make sure our day was everything we had hoped for and more — especially Lauren, who was simply phenomenal throughout the entire process.
The team had thought of absolutely everything, and the entire day ran so smoothly. As someone who is highly organised, it meant so much to be able to fully relax and enjoy every moment knowing we were in such safe hands and that our vision would come together exactly as we wanted.
Our guests had the most fantastic experience, and so many commented on how attentive, friendly, and professional all the staff were throughout the day.
The food was absolutely OUTSTANDING. They catered perfectly to everyone’s dietary requirements and preferences, and even included some of our personal favourite desserts, which made everything feel so thoughtful and personal.
The venue itself is simply stunning — beautiful rooms, gorgeous interiors, and the riverside location makes it even more special.
We truly cannot thank the team enough for everything they did for us. Old Palace Chester is an incredible wedding venue, and we would recommend it to absolutely anyone looking for the perfect place to celebrate their day.
Old Palace Chester's reply:
Hi Sarah, Thank you so much for your wonderful review. We’re absolutely delighted to hear that your wedding day was everything you hoped for and more. Lauren and the entire team will be thrilled to read your kind words. It’s fantastic to know that you felt able to relax and enjoy every moment, confident that everything was taken care of. We’re also so pleased that the food, personalised touches and attentive service helped make the day even more special for you and your guests. Thank you for choosing Old Palace Chester to celebrate such an important occasion. It was a pleasure to be part of your day, and we wish you both a lifetime of happiness together. best wishes, the Old Palace Chester team -
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Hannah Sent on 29/03/2026
The perfect venue
We got married at the Old Palace in December and had the most unforgettable day that ran so smoothly. Nicola originally showed us around and we were sold straight away. We felt it was the perfect venue for our winter wedding as it had multiple indoor areas for different parts of the day.
Lauren was our wedding coordinator and was fantastic, she made the whole day stress-free. The food was exquisite and service was extremely professional. We went off-menu for our evening food and it was delicious. Zac from the bar is super friendly and even helped us with our prosecco spray photo.
The morning room was the perfect backdrop to get ready in and the bridal suite is incredible. A few of our guests stayed over and we all enjoyed the breakfast in the morning. We couldn't have asked for a better day and we wish we could do it all over again.
Thank you Old Palace and all the staff! xxOld Palace Chester's reply:
Hi Hannah, Thank you so much for your wonderful review. We’re delighted to hear you had such an unforgettable winter wedding and that everything ran so smoothly from start to finish. It’s fantastic to know you loved the spaces, food and overall experience, and we’ll be sure to share your kind words with the team. Thank you again for choosing Old Palace Chester. Best wishes the Old Palace Chester team -
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![Rita]()
Rita Sent on 04/12/2025Fantastic Wedding venue
From frst visit to the day itself everything was fantastic. Attention to detail outstanding. It was my daughters wedding and I was completely confident in the team. Lauren was the wedding coordinator and looked after us brilliantly.Old Palace Chester's reply:
Hi Rita, Thank you so much for your lovely review. We’re delighted to hear that your daughter’s wedding felt so seamless from that first visit right through to the big day. Knowing you felt completely confident in the team means a great deal to us. Thank you again for taking the time to share your experience. It was an honour to be part of such an important celebration. Best wishes, the Old Palace Chester team -
![Lauren]()
Lauren Sent on 30/11/2025My dream wedding made reality
We could not have imagined anything better for our big day, it was magical and something we will remember for the rest of our lives. The venue was absolutely gorgeous, the weather amazing on the day, and every single guest was blown away the whole event. The Palace suite was to die for! I cannot thank Gemma and the team at Old Palace for being so organised, professional and friendly the whole way through this journey. You are in very good hands if you choose this venue and would 100% recommend them to anyone looking to be married any time soon.Old Palace Chester's reply:
Hi Lauren, Thank you so much for your wonderful words. We’re absolutely delighted to hear that your day felt as magical as you’d hoped, and it means the world to know your guests were just as impressed. Gemma and the whole team will be thrilled with your kind feedback, they’re passionate about making every celebration feel effortless and memorable. Wishing you both a lifetime of happiness, and thank you again for choosing Old Palace to be part of such a special moment. Best wishes, the Old Palace Chester team -
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