Marwell Hotel Reviews
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![Chloe]()
Chloe Sent on 07/07/2026The perfect day!
We celebrated our Wedding reception at Marwell Hotel on 12.06.2026 following a local Church wedding and what an amazing day we had. From the moment we first viewed Marwell Hotel in 2024, something just felt right. The light and open spaces, lovely patio area and beautiful woodland surroundings had us sold. There was plenty of room for our guests to move around and allowed us to set up a range of activities and decorations in the space including garden games, crisp wall, love ladder and many other things. We had both Maplethorpe and Oakwood suites and hired the rooms the afternoon before in order to ensure all activities etc were set up - highly recommend.
With the hotel change over and having a change in wedding coordinators 1 year before our big day, we felt a bit nervous - there was absolutely no need. Faye took on the job, kept us reassured and worked hard to ensure our day was seamless. An incredibly professional, kind and caring coordinator who genuinely wanted us to have the best day possible - an absolute asset to the team. Thank you Faye for all of your efforts and keeping us informed every step of the way. Jacob took care of the reception later into the evening, and again everything remained seamless, thank you!
The staff at the hotel were all fantastic, from the menu tasting evening, to booking rooms, to serving our guests on the day. All staff were professional and ensured our guests had everything they needed as well as accommodating our drinks token request for the bar tab. Thank you all.
We thoroughly enjoyed our menu tasting however was concerned that catering on a wider scale on the day would cause a lack of quality and attention to detail - this absolutely was not the case. The food was incredible, we all had full up stomachs and had many compliments on the food. We opted for the 2 course gold select menu which allowed our guests a choice from 2 mains and 2 starters, this was plenty of food and the kitchen team catered for all dietary requirements. One slight hiccup was the evening buffet did not highlight a gluten free option for a family member however this was quickly resolved by the team. We unfortunately didn’t make it to breakfast however our family and friends said it was very good!
Our guests were all happy with their rooms, and we are aware that the hotel is currently undergoing renovations. The honeymoon suite was perfect, spotlessly clean and bed comfortable.
Overall, we would have our Wedding reception here again in a heart beat. Thank you all for making it such a special day for us.
Mr & Mrs Waugh xx
(Photo credits to Weddings by Annie Mason)Marwell Hotel's reply:
Thank you so much for your wonderful review, Mr & Mrs Waugh! It was an absolute pleasure to be part of your special day, and we're delighted to hear that everything exceeded your expectations.
Your kind words about Faye, Jacob and the rest of the team mean so much. Faye has since moved on from Marwell Hotel, but we'll be sure to pass your lovely comments on to her, as well as share them with Jacob and the wider team.
We're so pleased you and your guests enjoyed the food, service and venue, and we truly appreciate your feedback. Wishing you both a lifetime of love and happiness, and we hope to welcome you back to Marwell Hotel again soon to relive those wonderful memories!
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![Emma]()
Emma Sent on 15/09/2026A brilliant, good value wedding venue
We had a great experience with Marwell Hotel as our wedding venue. We appreciated the number of meetings we had in the lead-up, which felt like the right amount of communication to work through the details and make sure everything was covered.
There were a few points during the planning process where we had some concerns with changes in management and staff, but these were put to rest in the final weeks when Charlie became our wedding coordinator. She was fantastic. She was really engaged with us, asked thoughtful questions and made us feel reassured that she was on top of everything and genuinely wanted our day to be a success. We had a few guests with additional dietary requirements and Charlie was particularly helpful in making sure these were all covered, which really meant a lot to us.
We had also had some concerns about the hotel rooms in the run-up, having seen some reviews online. However, there is a large refurbishment of the rooms underway, and most of our guests stayed in the refurbished rooms, which were finished to a good standard. The beds were very comfortable, the rooms were quiet and dark, and the bathrooms had been done well, with great lighting for getting ready. Our understanding is that the remaining refurbishment should be completed soon.
The getting-ready room Marwell provided for us was also lovely. It was a good size with space for everyone to get ready comfortably, and was nice place to spend the morning.
On the day itself, Marwell was like a well-oiled machine. Everything was set up exactly how we wanted it and ran so smoothly that, as the bride and groom, we genuinely didn't have to worry about a thing. We could see how much work was going on behind the scenes but, from our perspective, we didn't have to worry about anything.
Marwell were also incredibly accommodating with the weather. After one of the driest summers on record, naturally our wedding day decided to be the day it rained! The wet weather plan was handled well and we never felt that the rain was going to cause an issue or affect the day.
The food deserves a particular mention too. We had a wide range of dietary requirements among our guests and everyone was well catered for. The food came out promptly and was truly excellent, with so many guests commenting on how good it was, particularly the chicken, which is no small achievement when you're feeding a wedding full of people!
Overall, we had such a wonderful day at Marwell Hotel and are very grateful to Charlie, the chef, and the whole team for all the hard work that went into making it run so smoothly. -
![Petrina]()
Petrina Sent on 09/06/2026Highly recommended!
We would highly recommend marwell as a wedding venue! It is a gorgeous venue with beautifully lit rooms and lovely outdoor areas. Compared to other local venues they were incredibly competitively priced, food portions were huge and absolutely delicious - we were wowed at the food tasting but were concerned it wouldn't be as good when done on a large scale but it was incredible and we had loads of guests come up to us and say how good the food was! (and how generous the portions were!)
A big shout out and thank you to Elisia who was always on hand (on the day and in the lead up) for any questions and was incredibly flexible and professional throughout! -
![Sarah]()
Sarah Sent on 05/05/2026Beautiful venue
Honestly I couldn't have imagined getting married anywhere else. For us it was because it's where we got engaged 8 years ago.
I love the beautiful yet rustic views. We booked Marwell 2 years 8 months before our big day. We had a lovely show around and a chat to discuss our wishes for the day. Even though Marwell changed its owner the excellent communication never faltered.
Elisia Roman became our wedding coordinator she made us feel relaxed about our big day. Every detail was taken care of before and on the day. No request was laughed at or was too unreasonable. Elisia listened. No detail no matter how small was forgotten everything was excicuted exactly how I had dreamed it would be.
Thanks Marwell, the staff and Elisia RomanMarwell Hotel's reply:
Thank you so much for your lovely review. It means a lot that you chose Marwell Hotel for such a special day, especially somewhere that already held such meaningful memories for you both. I’m so pleased to hear everything came together just as you had envisioned. It was a pleasure to be part of your wedding, and on behalf of the whole team, we wish you both a lifetime of happiness.
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![Thomas]()
Thomas Sent on 10/04/2026Brilliant Day at Marwell.
We had the most wonderful wedding day at Marwell Hotel. We were assigned Faye as our wedding coordinator and throughout the process she made the whole thing incredibly smooth. Communication before the wedding day was brilliant and we had regular meetings to ensure we knew what needed to be done and when.
On the day everything went incredibly smoothly and the food was delicious. They were great in allowing us to set up the day before and taking everything apart on the evening to make it easy for us the next day. We also had some delays with our photos on the day at the Zoo and the Hotel were very understanding and able to move things around.
I would thoroughly recommend marwell to anyone considering. -
![Abigail]()
Abigail Sent on 12/02/2026⭐️ 1 Star – A wedding venue that failed us on the day and failed us afterwards
Choosing Marwell Hotel for our wedding was one of our biggest regrets.
From the outset, organisation was chaotic and communication unreliable. On the day itself, the coordination we paid for simply did not exist. The bridal party were left cold and unfed, staff had to be repeatedly chased, and a receptionist entered the bridal dressing room while the bride was partially undressed demanding a key — something no couple should ever experience.
Bar service was severely understaffed despite prior agreement, canapés were poorly managed, suppliers were left without food, and the wedding breakfast ran over two hours late. The food was nowhere near the quality of the tasting and several elements were incorrect or overcooked.
We lost a significant portion of our paid evening reception due to poor coordination, including valuable time with our photo booth and audio guest book — meaning we now have fewer photos and recorded messages from our guests. Bad weather was handled with no initiative or planning, resulting in key wedding photos being taken in the car park instead of the woodland setting we had discussed.
What has been just as disappointing is the aftercare. Our formal complaint was met with defensiveness rather than accountability. A change of ownership was cited to limit responsibility, and the compensation offered did not reflect the scale of what went wrong. Even after reluctantly accepting a reduced settlement to close the matter, the refund was delayed, prolonging the stress.
This venue did not deliver the service, professionalism, or care expected of a wedding venue. We are left heartbroken that so many avoidable failures overshadowed such an important day.
If you are considering Marwell for your wedding, ask detailed questions about staffing, coordination, and contingency planning — and get everything confirmed in writing. -
![Alison]()
Alison Sent on 20/10/2024Wedding 5.10.24
Our wedding co ordinator Meg kept in regular contact and ensured our wedding day went smoothly and to plan. The food was incredible and lots of guests commenting to us how lovely the food was. I would definitely recommend Marwell to anyone considering a beautiful venue that was excellently organised
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![Gemma]()
Gemma Sent on 01/09/2024Wedding planner
Having Nieve as our wedding planner was amazing. If it hadn’t been for nieve nothing would have ran smoothly. She always had time for us and no question was ever to stupid. Nieve was the best wedding coordinator we could have asked for. We always be so grateful and appreciative for everything nieve did for us and there will never be enough Thankyous. -
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