Heskin Hall Reviews
Reviews
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Amy Sent on 20/10/2025
Perfect Venue For Our Magical Day 💙🖤💜
From the moment we fell in love with the venue upon first viewing, to picking up our stuff the day after our big day, we can’t thank Lynne and the staff enough for making it so easy and memorable. The venue itself is gorgeous, well looked after very charming and all our guests commented how much they loved it. Add bonus the lack of signal keeping the guests off their phones 😉 Don’t worry we were able to get taxis back to hotels. It’s a perfect setting for the fairytale day if you’re after something different and unique.
We can’t thank you enough
Mr & Mrs Wylde -
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![Beth]()
Beth Sent on 20/06/2025Lives up to its name
I don’t usually write reviews, but this place deserves the credit. Heskin Hall Excellence really does go above and beyond. The venue itself is gorgeous - full of charm and character without feeling stuffy or outdated.
What really stood out, though, was how well everything was run. The team are organised, helpful, and genuinely care about making sure things go smoothly. You don’t feel like just another booking - they take the time to get things right.
The food was a pleasant surprise! not the usual bland event stuff. It actually felt like someone had put thought into it. And the atmosphere throughout the whole day was just spot on. Relaxed, welcoming, but still felt special.
If you’re thinking about booking Heskin Hall Excellence for your event, I’d absolutely recommend it. It’s one of those rare places that actually delivers what it promises. -
![John]()
John Sent on 19/06/2025Superb staff, lynne and Martin couldn’t have done enough for us, food excellent and everything from walking into the buildings ran smooth as cloak, wo
Amazing venue and everyone from our celebrant to the photographers were taken care of, the chef even made glutton free main meal at the last minute as we hadn’t been aware. our celebrations went into the night with music dancing and lots of laughter. Lynne was available at a discreet distance, she set up tables, including the kids area and floral displays, no one could have done more for us, our not so small 70 family and friends were all immediately welcomed and impressed x thank you x -
![Jade]()
Jade Sent on 19/06/2025Disrespectful, rude and ignorant
From the second we paid the venue off it felt as though anything I said fell on deaf ears. We were left in limbo about the ceremony literally up until the day with no official confirmation that we were getting the fairy dell.
The wedding planning was made more difficult as Lynne changed my plans a few times but didn't ask me, I was told what to do. She spoke over me and answered me back on several occasions which other people witnessed and were shocked to hear.
Both bridesmaids and my mother-in-law said that you Lynne was rude and snappy with them. My mother-in-law left the reception early because of this and my sister asked for a highchair and got snapped at and refused when she was just trying to feed her baby. Even the photographers had mentioned a couple of times that she had been rude to them and I felt like I needed to apologise to them.
I printed out clear plans for the reception and was completely ignored. This impacted me and my bridesmaids getting ready and the wedding day. My grandad was meant to be sat on a table near the toilets and the buffet instead he was at the far end of the room and found it incredibly difficult to get to the toilet he had to get a family member to help him everytime he needed to go and we had to get people to get his food for him as he couldn't manage to get to the buffet.
I needed some vegan alternatives at the buffet as there were people with allergies and dietary needs. Lynne had confirmed that there would be vegan chicken strips and pudding provided. This didn't happen at all they were left with a couple of Dips, curly fries and a bread bun.
The drinks for the toast were a total disaster. Everyone just got made to have prosecco when there were lots of people on soft drinks either because they were driving or T total and one guest is a recovering alcoholic and was highly offended by this. I had been told guests would be asked what they wanted this didn't happen at all.
The venue was being undressing 2 hours before it ended! Lynne was taking the bow off the back of a guests chair whilst she was still sat in it. This made guests leave early as they thought they were being kicked out.
And the final cherry on the top was finding out that the staff had been using the photo booth more than I had and using favours meant for guests.
Heskin Hall's reply:
Everyone quite rightly has high expectations of their Wedding. Over 25 years as a family concern delivering them has been achieved with only a handful of negative reviews. That’s a testament not just to our skills but also to how much we genuinely care about our service.
No one is perfect and in such a long time of course there have been some mistakes but we have done our best to rectify them and apologise/ make amends.
There are many things that are out of the control of any venue. Style of decor, choice of music and what time guests arrive and choose to leave are just some of them.
A lot happens at Weddings and confidentiality is also something we hold dear. “ what happens at a wedding stays at a wedding “.
It’s therefore heartbreaking to find ourselves faced with this kind of review.
It’s impossible to counter a general accusation of rudeness however the idea that we would fail to ensure decor is placed as instructed when there is photographic evidence is patently and provably wrong.
We have therefore taken the never before step of cutting and pasting the detail of our response to this Brides complaint email.
“I am glad you have given me the opportunity to respond. I will try to do so
You booked the "It's your Party " package. It's a short celebration - effectively an evening reception with a ceremony.
I assume your reference to changing plans at least has some reference to the ceremony. I have been worried throughout the planning of your celebration about the weather and your outdoor ceremony. It was clear from the start and increasingly so the closer we got to it. Normally, as I know I told you at the start, we would make a decision together with each couple c7-10 days before looking at the weather forecast. It was clear for at least a week before that a storm front was likely. I know you said you would happily "stand under an umbrella" but there where 2 problems I had to think of. Firstly if we where to have music that puts anyone in the vicinity at risk of electrocution in the event of rain. ( one of the performers we know did spend some time on hospital some years ago because she sang at an event in Blackpool and fell foul of exactly that). Secondly high winds are not something you want to experience in a woodland. There is a risk of bits of tree hitting you.
I did mention this my worries when I opened up for you especially out of hours last Tuesday to take in your decor etc.
Nevertheless, knowing how important this aspect of your celebration was to you I held off until the day before. If you recollect storm clouds did indeed start to gather and the wind got up as the ceremony ended.
I am sorry if I misinterpreted your wishes and you would, have preferred the certainty of a decision made the standard week before which would have been that we move indoors. The death of my own husband of 30 years in February has made double down on my endeavours to ensure couples get their wishes. Perhaps I was over eager here.
It was also clear how anxious you where about the celebration going as planned by you. I & our staff did our best to do just that. As the It's your Party package has the late start we are open as normal through the day and our main function room is open as normal until 4pm. In your case , again anticipating your anxiety I came in at 9am ( usually it's 10.30am and started to set up the top table and a couple of tables so that you would be able to see them when you were scheduled to arrive and use the changing rooms at 10.30am. I thought it might help. However as I started to unpack the boxes you brought in I found that the candles in the bottles for the centre pieces had become detached, despite been wrapped in lots of newspaper and bubble wrap. They had been placed on top of the bottle necks and affixed with drizzles of melted wax. They looked very effective but there where 2 problems as I explained as soon as you arrived at 10.40am. Firstly whilst it was possible to melt the wax and try to reattach them it would take a lot of time. Secondly they would remain a fire risk if they fell over on the table or came loose again. I suggested that I could get our led candles and batteries from store and loan them to you. You agreed to this solution.
I did have to come and ask about the napkins as initially I could not find them. It transpired they where underneath some wrapping and newspaper in the box that held the bottles and candles. This was the only time I interrupted your day in the changing rooms .
I followed your directions as far as it was safely possible to do so. The bat napkins where set out with the favour and place name card on the right hand wing as directed. The photographs show this - I am sure your photographers have some photographs of this too as well as the rest of the decor. You may have thought it was not done correctly because you entered the room much later than your guests, having spent some time with your photographer. Once guests are in a room I cannot be responsible for decor on the tables staying put.
I do not believe I was rude to the photographers. I did ask them what had happened when I returned to the main function room to discover candles out of the bottles and things moved on the tables. They were the only ones in the room to ask and they denied all knowledge. I corrected the tables again and later was told by a member of staff that the photographers had been moving things around to take photographs.
The led lights where all lit between the ceremony and your entrance for the buffet.
one lady did ask for a high chair. We had left one in the room having no knowledge of how many children of an appropriate age attending. It had already been taken by another family. I told her the others where in store and I would go and get one if she gave me some time but she said not to bother as would manage.
buffet - The curly fries, bread, samosas, spring rolls, salads were all vegan (including the vegan coleslaw and potato salad especially made ). Sweet chilli and bbq sauces vegan. We also had some vegan/ gluten free apple pie & cheesecake ready to go on request - we do not put it out as it's a limited supply bought for those in question and history has taught us if we put it out with the rest someone just eats it. We find most people with dietary needs know to ask for an alternative.
Toast drink- we had an alternative available - if you went to get a light up rod for the evening on the table by the Dj you will have seen that we even left it there in a jug with glasses as few people took up the offer. We have dealt with scenarios where a guest is a recovering alcoholic before. In earlier instances the couple told us in advance so we and staff could sympathetically and discreetly deal with the guest.
Grandads table - you did mention Grandads' need for a chair in the fairy dell. I did sort out chairs and arranged for him and the other 4 guests in question safely into and out of the fairy dell. I did not find any notes or request for a specific table near the toilet. The names on the table plan did not mention or mark that. Had they done so I would , of course, have organised the table to be near the buffet table. I am afraid I did not know his name.
decor - as you will remember at c10.30 I was opening the door to the changing room flat for your bridesmaids and yourself. So they could get their things before some left. I did then start to clear the many empty tables of rubbish left ( it's not unusual for guests to leave after the buffet ) before beginning to remove bows on chairs at these tables just before 11.30 when last orders was called. At more or less the same time you and Dan and the best man where gathering things together on the top table and I told your best man to please just relax and enjoy the last of the evening as we would do this and the clean up. I did ask to take the bow form a chair behind one lady but that was right at the end when the party was clearly over.
I am sure you will agree that the safety and comfort of you and your guests have to be a priority. Within the limitations of that we do try our best to fulfil the requests of the couple.
It's is also important that, bearing in mind the short period of time that you had, everything went smoothly and on time. I did endeavour to ensure that happened.
I am genuinely upset that you feel in any way dissatisfied with your day and so are my staff who I have consulted about all this hence the delay in responding. We all wish all the best for the future.” -
![Sam]()
Sam N. Sent on 05/11/2024A perfect day
We booked our wedding for October 2024.
The staff were accommodating and flexible to our needs and were able to craft a space and setting that was exactly what we were looking for.
We paid an incredibly reasonable rate for the venue, ceremony, meal, DJ, and private use of the grounds.
We were packed up by midnight, and the staff were quick and efficient in their work. They were able to quickly accommodate last minute changes, such as where to put the cake stand, with incredible grace and calm.
Any issues or problems were sorted very quickly.
Guests commented how impressed they were with the quality and taste of the food, which was cooked on site.
We were able to come back to the hall in the afternoon the day after and collect things that were too bulky or heavy to take back on the night of the wedding.
Overall, a fantastic day -
![Joe]()
Joe O. Sent on 04/09/2024The Perfect Day
Me and my husband Tom celebrated our magical day at Heskin Hall.
It was fantastic, and I'm writing this only several days so I'll try and separate our my emotions from what anyone reading this wants to know - which is how is the venue.
Venue - 5/5
Heskin Hall is beautiful. It is not overly grand, it is not overly sized, it is not overly formal. It is something of a Goldilocks - a perfect combination of everything you might want whilst retaining it's own personal charm.
We had, I think, approximately 80 guests in the end - around 50 in the day increasing to 80 at night, plus photographers. It could comfortably have accommodated more at night, however I would say the max you can do is 60 day / 120 night (the ceremony room is restricted beyond 60 I believe, if not by the venue by the registrar).
So, if you've got a very big guest list, you might have to look beyond this little gem unfortunately. For us, however, it was perfect.
We had exclusive use of the venue and I believe this is the case for all packages, so no sharing with other parties.
Staff - 5/5
Lynne, who will act as your wedding coordinator, is fantastic. You can approach her with anything. She has a fantastic sense of humor, is extremely down to earth, and will help you make sure your day is planned to perfection.
On the day itself, you will find Lynne in the background, however she will ask what you want and step forward to introduce you to the wedding breakfast etc if you wish. She will play as big or little a role as you want - and she will also round up naughty guests who aren't where they are when they should be (with a smile and some of her fantastic humor of course).
The rest of the staff were great too, all very friendly, couldn't do enough for us or our guests (no 'top table treatment's - they were great to everyone and not just us).
Price - 5/5
Speak to Lynne, check the brochure, you can make your day how you want. We went for a fairly typical classic package but I know Lynne will adapt the day to whatever you want it to be and will be upfront and honest with pricing etc.
All in all - please give this amazing venue a look in. I don't know what else to say - as I said at the start off this review, the wedding is still fresh and I am still taking it all in! Lynne and her team were a big part of why I feel so elated after my magical day.
Go and give Heskin Hall a visit (open virtually all the time - with a lovely little cafe!) - you won't be disappointed. -
Julieta Sent on 25/08/2024
Beautiful venue
I will always recommend this venue to anyone who wants to get married! Our wedding was the best night of our lives and Lynne and all her team were second to none! Decorations were spot on, the mood was great, guests loved it! Me and my husband will remember this night for the rest of our lives. Thank you Heskin -
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Michael Sent on 21/08/2024
Excellent could not of wished for more
Lynne from Heskin was amazing, she did exactly what we wanted and even surgested some great ideas, the day ran so smoothly and the food was amazing, we did the first ever smoke and they loved it, I could not recommend Hesken enough, they catered for everyone and a good choice of drink for the night,
thank you so much for making our day perfect. -
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![Roxy]()
Roxy Sent on 28/12/2023Mrs Hussain
Absolutely stunning views to take those memorable photos. Lynn was fantastic in catering to my needs. Was perfect for my private and intimate wedding with my loved ones. Would definitely recommend it. -
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