Formby Hall Golf Resort & Spa Reviews
Reviews
5.0 out of 5 rating
5.0 out of 5 rating
34 reviews
99% recommend it
Badges
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Gemma R. Sent on 01/06/2022
A thank you from the bottom of our hearts!
To start with, Jen and Connie. Wow what a team. These girls are so accommodating, efficient and ever so caring. Jen even left mid planning to have a baby and come back early to keep in touch with her couples during this very worrying period of COVID. We were hearing nightmare stories about venues charging couples for their wedding and losing out on thousands, couples losing photographers, dates, DJ’s etc, but I can honestly say I didn’t feel any stress throughout the whole period. This is the skill Jen/Connie have. They kept the bride calm in adversity and amongst panic. I never worried Formby Hall doing anything, but honest actions and was informed every few months, what situation you were in, what options were open to us and always asked how we were. All correspondence was met with quick responses, there was always an out of office on if someone was absent, which may seem small but is huge, if you think you are being ignored or have received no response. You know who to contact, which again means a lot when you’re planning such a big personal life event. Jen was aware of our tight budget and at no point did we ever feel like we didn’t belong and should be paying alot more for our wedding. She accommodated our budget and even helped us with a special package and moved our date twice during COVID at no extra charge. Jen, you will never know how much your kind actions have meant to us and the chance you gave us for a beautiful wedding. Jen even ran around the hotel after it was all over to look for our personal champagne glasses, that were collected by the cleaning staff who thought they were the hotels. Again, they could of dismissed this as though oh its just to glasses and left them lost in the hotel, but Jen and the team made every effort to locate them and get them back to me.
What can I say? From the moment I arrived the evening before my wedding, we were given a beautiful room, helped with our bags etc and welcomed with a warm smile. We turned up 30 minutes early for our evening meal… and the effervescent John appeared (from what I believe is a magical little door he has when there is any issue… he pops up! 🤣). He ushered us to the bar area and made sure myself, my sister and my two daughters had drinks and were looked after whist we waited. He also helped me carry wedding bumf back to my room without hesitation and overwhelmed my sister in law, when he took her car keys off her, got his coat and went into the stormy, windy and very rainy car park to find her car, drive it to the reception canopy and helped her put her bags in the car. Above and beyond John, Above and beyond!
During the meal, nothing was too much to ask and we were looked after by the restaurant staff exceptionally well.
We retired early to our lovely room so we could relax and enjoy some peace (and cage my bickering children within 4 walls 😁) and even the little touch of reception calling us about 9:30pm to let me know my wedding favours had been delivered to put my mind at rest was so kind and considerate. Requests for jugs of milk for the children’s hot chocolates were met with “don’t worry, we will make you some hot chocolates for the children” which were brought to our door with a warm smile.
Our wedding day went by In a flash and any little issues you may of had, like my wedding cake being set up in the other wedding room was dealt with smoothly, efficiently and even had my photographer and sister flapping more than me. I was confident it would be sorted and it was. Anne was calm, caring and very attentive. She made every effort to communicate with us every step of the way on the day and even helped me straighten my train and had a dance with my father (she made his day), poor you Anne! 🤣🤣🤣 I genuinely did not have to worry about any aspect of the day and could just focus on having a wonderful time in a fabulous setting. Even the storm tried to dampen the night and caused some issues with our guests ordering drinks, but was resolved and everyone left happy.
We had decided to stay an extra night after our wedding and book an indulgent spa day. From walking down to breakfast, being greeted cheerfully by Tracy and the reception team wishing us many congratulations, to the delicious breakfast (which all of my guests complimented you on), the fabulous massages in the spa. We can honestly say everything was spot on.
I had enjoyed an evening in the restaurant before our wedding, enjoying the buffet style carvery, I had enjoyed out wedding breakfast, again a roast style dinner, which was highly commended by my guests again…
We are incredibly grateful for the incredible kindness and generosity you have all shown as individuals and as a business. Formby Hall has etched a place in our hearts due to the staff. Your staff are truly special and should all be extremely proud of yourselves and eachother. Anyone can run a hotel, but it’s the staff that made us feel welcome, at home and not wanting to leave!
I have tried to think of everything that touched us during our wedding stay and I’m ever so sorry if I have missed anything or anyone off. You all did an incredible job and I hope this reaches you all and your senior Management team. Hopefully you will receive a Christmas bonus as you give the hotel a huge bonus being the amazing assets you all are!
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